2021 Petition and Stability Maintenance Work Plan Template

Part 1 2021 Petition and Stability Maintenance Work Plan Sample

In order to further consolidate the basic work of our bureau’s comprehensive management and stability maintenance petition, give full play to the role of comprehensive management and petition in maintaining stability and building a harmonious society , actively promote the construction of "Safe Honghu", after study by the Bureau's Party Committee, a leading group for the Bureau's comprehensive management and stability maintenance petition work was established, and the following implementation plan was specially formulated:

1. Guiding ideology

Based on Deng Xiaoping Theory and the important thinking of "Three Represents" as guidance, guided by the Scientific Outlook on Development, conscientiously implement the spirit of the 10th Plenary Session of the 10th CPC Central Committee and relevant work conferences at higher levels, and focus on the city's work of "maintaining growth, ensuring people's livelihood, and ensuring stability" The overall situation is to promote stable and rapid economic development and serve the construction of new rural areas as the primary tasks. In accordance with the overall requirements of "creating a safe Honghu and building a harmonious society" and based on the principles of "the main body remains unchanged, division of labor and responsibility, joint operation, convenience for the masses, resolving conflicts, and maintaining stability", we will integrate existing forces, innovate working mechanisms, and improve working systems , and truly build the Office of the Leading Group for Comprehensive Management and Stability Maintenance of the Bureau into a collection center for unstable factors, a feedback center for social conditions and public opinion, and a command and disposal center for mediating conflicts and maintaining stability.

2. Integration method

In accordance with the work requirements of "resource integration, complementary advantages, coordinated operations, and formation of synergy", our bureau integrates forces, regulates behavior, improves systems, and innovates mechanisms. Establish an overall idea for the comprehensive management of petitions for stability and maintenance, and integrate the Bureau's Supervision Office, Legal Affairs Department, Office, Humanities and Education Department and other departments into one. The personnel of each department will implement centralized office work on the basis that their job functions and nature of work remain unchanged. The leading group for comprehensive management and stability maintenance of the bureau has set up a centralized call reception office. Four working groups have been established under the leading group for comprehensive management and maintenance of stability of the bureau: public information collection group, people's mediation working group, public security prevention and control command group, and tracking and effect coordination group. Implement the "five unifications" working mechanism, namely: unified acceptance of letters and visits, unified diversion of conflict and dispute handling units, unified coordination of difficult and complex issues, unified deployment of manpower and material resources, and unified tracking of results to ensure comprehensive management of the work of the bureau's stability maintenance petition leading group Run efficiently.

3. Main responsibilities and tasks of the Comprehensive Stability Maintenance Petition Leading Group

1. Implement the party and state’s guidelines and policies on social stability and the work tasks of relevant superior departments; study and formulate Develop conflict and dispute resolution, public security prevention and control work plans, and be responsible for supervising their implementation.

2. Regularly investigate unrest within the jurisdiction, and timely coordinate with relevant parties to deal with factors and trends that may affect social stability.

3. Timely summarize and report the experience and practices in the mediation of conflicts and disputes.

IV. Operational Measures of the Leading Group for Comprehensive Management of Stability and Maintenance of Petitions

Working procedures of the Bureau’s Leading Group for Comprehensive Management of Stability and Maintenance of Letters and Calls: In accordance with “centralized reception, unified approval and forwarding, centralized handling, and collaboration The operation is carried out in six steps: cooperation, reporting, and tracking and asking for results. It can be summarized as the implementation of "five unifications":

1. Unified acceptance of letters and visits. The leading group of the bureau's Comprehensive Management and Stability Maintenance Comprehensive Petition Work is responsible for receiving visitors and processing visiting letters. According to the problems reported by the visiting people, carefully fill in the "Honghu Municipal Finance Bureau's Comprehensive Management and Stability Maintenance Letters and Calls Work Record". For some simple questions, through explanations, we can If the case satisfies the masses, an explanation and reply will be provided on the spot; if the explanation is unclear and needs to be handled by other departments and departments, fill in the "Case Acceptance Registration Form" and report it to the director of the bureau's comprehensive management and stability maintenance petition work leading group for approval.

2. Unify the units that handle conflicts and disputes. After all kinds of conflicts and disputes are filed in the Bureau's Comprehensive Management and Stability Maintenance Comprehensive Petitions Leading Group, based on the nature of the dispute and with the approval of the director of the Bureau's Bureau's Comprehensive Stability Maintenance Comprehensive Comprehensive Stability Complaints and Complaints Leading Group, a "Case Transfer Notice" will be filled in and the relevant departments and units will be ordered to handle the matter.

3. Unify and coordinate difficult and complex issues. For difficult and complex disputes and public security issues involving multiple departments and units, the bureau's comprehensive management and stability maintenance petition work leading group will clarify responsibilities, divide work and cooperate, and resolve them together.

4. Unified deployment of manpower and material resources.

Resource integration is first of all the integration of human and material resources. After the integration, the leading group for comprehensive bureau stability maintenance petition work has relatively concentrated stability maintenance power. For the central work of a period and the stability work in a special period, the bureau comprehensive management stability maintenance petition work leading group can be Manpower and material resources are deployed in a unified manner, and various departments and units work together to ensure that tasks are completed on time.

5. Unified tracking and effectiveness. All departments and units carefully handle the tasks assigned by the Bureau's comprehensive management and stability maintenance petition work leading group in accordance with the deadlines, and promptly report the results to the Bureau's comprehensive management and stability maintenance petition work leading group so that the Bureau's comprehensive management and stability maintenance petition work leading group can Comprehensively grasp, make overall arrangements, and implement root cause and effect on the work assigned to various departments and units.

Part 2 2021 Petition and Stability Maintenance Work Plan Template

This year, the overall idea of ??the petition and stability maintenance and anti-evil work is: focusing on the "xxxx" work plan proposed by the County Party Committee , comprehensively promote the standardization, informatization, and legalization of petition work, strengthen market management, promote market prosperity, effectively promote administration according to law, implement a one-vote veto system for safety work, and implement rectification and implementation in conjunction with the special governance of "lazy, lazy, and procrastinating" and educational practice activities "Look back" activities on the situation, further strengthen the cultural construction of the agency, comprehensively improve the ability of petitions and mass work, and make due contributions to the construction of Kaijiang under the rule of law and happy Kaijiang.

1. Take institutional innovation as a breakthrough to continuously improve the level of petition work

1. Innovate the carrier of the mass work and unified petition work mechanism. We will continue to adhere to the innovative principles of concreteness of the spirit of superiors, localization of field experience, specialization of local work, and standardization of work measures, put institutional innovation in a prominent position, further consolidate and improve source prevention, implement responsibilities, clear channels, and resolve work effectiveness on the spot. , formulate and issue relevant implementation measures, and strive to form an effective mechanism that uses systems to regulate petition behavior, handle petition matters according to the system, and rely on the system to strengthen petition responsibilities, so as to ensure the harmony and stability of the new SMG system.

2. Innovate the performance appraisal system for petition work. Formulate and introduce performance appraisal methods for petition work that are consistent with cities and counties, and increase the intensity of rewards and punishments. Each year, based on the assessment results, a group of advanced units and individuals are determined and submitted to the county party committee and county government for commendation and awards. Those who fail to meet the assessment standards or are ranked or ranked low will be included in the key management units for petition work.

3. Further strengthen the resolution of problems during the initial visit. We must attach great importance to the work of first letters and first interviews. Strengthen the first-handler responsibility system, increase the on-time settlement rate and the rate of discontinued visits, ensure that the problems of letters and calls are solved in the fastest time, at the lowest cost and with the best effect, and effectively solve the problems in the first-hand link to prevent the first letter and first visit from turning into a heavy letter and a heavy letter. There is a backlog of visits and letters.

4. Do a good job in resolving the first letters and first visits of the masses. Strictly implement the first-inquiry and first-handle responsibility system, further increase the intensity of supervision and supervision, and increase the one-time resolution rate. Make key appointments and cadre visits an important way for leading cadres to receive visits, and enhance the pertinence and timeliness of the visits. Organize and carry out the work of leaders regularly receiving visits from the masses

2. Effectively do a good job in maintaining stability

1. Strengthen investigation and investigation to prevent and resolve conflicts and disputes.

First, we must effectively increase the intensity of investigation and detect signs as early as possible. We must continue to implement joint investigation responsibilities, regularly or irregularly conduct comprehensive and in-depth investigation of various conflicts and disputes, and adhere to the regular investigation system of once every half a month. During sensitive periods, key areas have a regular investigation system, focusing on new situations and new problems arising from the current economic situation, striving to provide early warning and control, classifying and sorting the identified unstable factors, and conducting careful research and judgment;

The second is to integrate stability maintenance forces to effectively resolve hidden dangers, classify and sort the identified unstable factors, decompose and implement joint resolution responsibilities, form a "major mediation" working pattern for various conflicts and disputes, and achieve more than 90% of hidden dangers and social conflicts are resolved at the grassroots level and eliminated in the bud.

2. Improve the emergency response mechanism for mass incidents and improve the level of prevention and handling. Establish and improve emergency response plans for organization and command, intelligence information, manpower deployment, mass work, publicity, and logistics support, make preparations for mass incidents, and actively carry out targeted drills.

To improve the prevention and handling of mass and sudden incidents, we must aim to control and handle them well, and work hard to properly handle mass incidents.

Once a mass incident occurs, the main leaders will go to the scene to direct, coordinate and handle the work, take decisive measures, quickly control the situation, calm the situation, do a good job in the aftermath, prevent recurrence of the situation, educate and guide the masses positively, act in accordance with the law and policies, and effectively maintain social stability .

3. Adhere to people-oriented, deepen safety construction, solve people's difficulties, and maintain social stability.

The first is to conduct in-depth legal propaganda and improve the public's legal awareness;

The second is to manage special groups well and do a good job in helping, educating and transforming them;

The third is to safeguard the legality of the people in accordance with the law Rights and interests;

The fourth is to continue to vigorously implement the "people-benefiting action" and solidly carry out the "send warmth" activities;

The fifth is to actively carry out legal aid and smooth the channels for people's appeals;

Sixth, cooperate with the political and legal authorities to carry out the "strike hard" rectification of social security, effectively protect the safety of people's lives and property, form a good atmosphere with clean wind, good people, smooth atmosphere and sufficient energy, and create a positive, harmonious and stable society. environment.

3. Comprehensively carry out anti-cult work

1. Strengthen the construction of anti-cult network. Relying on the social security prevention and control system, integrate anti-cult work into the social governance platform, strengthen grid management, and incorporate the prevention and control of cults into the work responsibilities of network personnel, with simultaneous deployment, implementation, and inspection, so as to build a comprehensive defense, effective management and control, and crackdown Accurate and efficient grassroots prevention and control of cult networks. Achieve early detection, early reporting, early response, and early disposal of grassroots prevention and control work.

2. Strengthen the construction of anti-cult teams. It is necessary to strengthen the construction of intelligence teams, establish and improve intelligence exchange mechanisms, and realize the full sharing of intelligence information resources.

3. Integrate grassroots anti-cult forces. Implement the responsibilities of grassroots party organizations in preventing and dealing with cults, integrate comprehensive management and stability maintenance efforts, give play to the active role of veteran party members, dispute mediators, legal propagandists and other teams, and jointly do a good job in anti-cult work at the grassroots level. Give full play to the role of the masses and coordinate anti-cult work.

4. Increase the intensity of crackdowns in accordance with the law. Comprehensive use of legal and administrative means to organize and carry out rectification operations against cults. Regularly carry out special rectification of the online and publication markets to ensure that cult publications do not flow into the market.

5. Increase social propaganda against evil cults. Give full play to the role of various media. While using conventional media such as radio, television, and newspapers, we should also focus on the use of emerging media such as the Internet, mobile phone text messages, Weibo, and WeChat to publicize knowledge about the dangers of cults and anti-cults, and improve the general public's understanding of cults and their ability to defend themselves. awareness and ability to prevent evil and improve the immunity of the whole society against evil cults.

Part Three 2021 Petition Stability Maintenance Work Plan Sample

20xx is the year to implement the party’s spirit. In order to conscientiously implement the municipal and district petition work According to the requirements, we must do a good job in the 20xx petitions, petitions, stability maintenance and comprehensive management polls, and promote the petition work of our bureau to a new level. This implementation plan is specially formulated:

1. Guiding ideology

Guided by the Scientific Outlook on Development, conscientiously implement the party’s spirit, closely focus on the central work at the municipal and district levels, establish a scientific, efficient and standardized petition work mechanism, effectively safeguard the legitimate rights and interests of the masses and good petition order, and in order to speed up the “scientific "Catching up, opening up and rising" pace, building "Splendid Xiaoxiang, Harmonious Yongzhou" to create a more harmonious and stable social environment.

II. Work Objectives

"Two decreases, one decrease", that is, the total number of petitions and cross-level petitions have dropped significantly, the number of petitions has decreased, and there will be no incidents of petitions going to the province or Beijing. . Maintain the overall level of petition work in the region and ensure that the petition situation of our bureau is stable and controllable.

3. Working Principles

Adhere to the principle of "local management, hierarchical responsibility, who is in charge, who is responsible, and a combination of legal, timely and on-the-spot problem solving and guidance and education"; adhere to The principles of highlighting key points, taking into account the general, and paying attention to timeliness; adhering to the principle of handling things in advance, urgent matters, and special matters; adhering to the principle of combining prevention and resolution of conflicts and disputes; adhering to the principles of openness, fairness, and convenience for the people.

IV. Organizational Leadership

Leading group for petitions, stability maintenance and comprehensive management, the specific members are as follows:

Team leader: XXX

Executive Deputy Team Leader: Office Director. Specifically responsible for coordinating services, urging and supervising matters, etc.

V. Division of Responsibilities

(1) Responsibilities of the Leading Group

1. Responsible for understanding and mastering the situation and dynamics of prominent issues in petitions and mass incidents in the urban management system ;

2. Propose countermeasures and suggestions for outstanding issues in petitions and mass incidents;

3. Organize and coordinate relevant parties to deal with outstanding issues in petitions across departments and industries;

4. Supervise and inspect the implementation of various measures to deal with prominent issues in petitions and mass incidents.

(2) Responsibilities of the Visitor Reception Office

1. Responsible for receiving letters and visitors, keeping records of visits and registering letters and visits, and proposing handling opinions based on the content of letters and visits, and handing them over to the bureau The office will collect and process the documents.

2. Responsible for registering letters and calls submitted to this bureau by superior authorities and competent departments.

3. Coordinate the handling of important petition matters.

4. Supervise and inspect the handling of petition matters within the system.

5. Research and master the petition information of this system, make statistics on petitions, and report on the handling of petitions.

6. Do other tasks assigned by the leadership.

(3) Responsibilities of the bureau office

1. According to the categories of letters and calls, timely send them for approval, assignment, and forwarding;

2. Responsible for doing a good job in the work of letters and calls Meeting minutes;

3. Assist other departments and units in handling major difficult incidents, emergencies or mass incidents;

4. Do other tasks assigned by leaders.

(4) Responsibilities of departments and brigade

1. Do a good job in accepting and receiving letters and visits.

2. Do a good job in handling the petition matters assigned by the Petition Office.

3. Do a good job in the petition matters assigned by the leadership.

4. For letters and calls involving multiple departments, be responsible for taking the lead in processing or assisting in processing as required.

5. Letters and calls must be handled within the prescribed time limit, and the handling of letters and calls must be reported to the Bureau's Letters and Calls Office in a timely manner.

VI. Work flow

(1) Visit processing

1. The Letters and Calls Office is responsible for the specific reception work. If necessary, it can contact relevant departments and teams to receive visits. . If the matter does not fall within the scope of the department's responsibilities, the petitioner will be informed to submit the petition to the responsible department and the petition materials will be returned. If there is no reply on site, we will inform them of the handling procedures and time limit.

2. The Complaints and Calls Office will keep a record of the visits based on the visitors’ complaints, put forward preliminary handling opinions, and submit them to the person in charge for review and approval.

3. Based on the instructions of the main person in charge, the bureau office will hand over the petition records to the relevant person in charge or department or brigade for processing.

4. The relevant person in charge organizes the departments and brigade to carry out the petition work according to the instructions of the main person in charge.

5. After the visit matter is settled, the person in charge shall sign the handling opinions of the department and the brigade on the reply receipt. After the relevant person in charge signs and confirms, the relevant original materials, written materials of the handling status, etc. shall be reported in a timely manner. Send it to the Letters and Calls Office, and the bureau, department, and brigade must file it accordingly.

(2) Handling of letters and calls

Letters and calls include:

1. Written letters sent by the petitioner to relevant departments and leaders at all levels;

2. Electronic letters and letters published on government websites and mailboxes of leaders at all levels;

3. Letters involving urban management disputes and other issues.

Processing procedures:

1. The bureau office will collect the document uniformly, report it to the main person in charge for review and approval, and hand it over to the relevant person in charge or department or brigade for processing according to the instructions.

2. After the petition is completed, the person in charge shall sign the handling opinions of the department and the brigade on the letter reply receipt. After the person in charge and the relevant person in charge sign and confirm, the person in charge shall report the original letter and the handling status to the Letters and Calls Bureau. .

3. The Letters and Calls Bureau will archive and organize the letters and calls materials, fill in the letters and calls account, and organize relevant departments and teams to conduct return visits as needed.

(3) Handling of special circumstances

1. Repeated petitions: If the petition has been accepted or is being handled, it can be noted in the original registration. If you are visiting, you can inform them of the relevant situation and the regulations on letters and calls in person.

2. Complaint cases involving multiple departments and brigades: After approval from the main person in charge, the leading department (brigade) and the co-organizing department (brigade) should be clarified. The leading department (brigade) should proactively contact the relevant departments ( brigade), the co-organizing departments (brigade) should actively assist and actively cooperate. After the handling is completed, the leading department (brigade) will be responsible for summarizing the handling situation and submitting it to the bureau office.

3. Comprehensive petition cases involving multiple departments (brigades):

(1) If our bureau takes the lead, the case leader should organize the relevant departments (brigades) to take the initiative Liaise with relevant departments (units) and be fully responsible for the mediation and handling of complaints throughout the process.

(2) If the case is handled with the assistance of our bureau, the case leader should organize the relevant departments (brigades) in charge to assist.

(3) In the process of mediation of comprehensive petition cases, which fall within the scope of our bureau’s handling, our bureau’s petition work system shall apply.

(4) Letters without address or name: After the letters are registered, no reply is required.

VII. Working Mechanism

(1) Day system for reception of letters and calls by bureau team members

1. The time scheduled in the bureau’s letter and call reception schedule is for bureau team members Petition reception day (postponed on holidays).

2. During the reception day, one team member will be arranged in turn to go to the Municipal Letters and Calls Bureau and the District Letters and Calls Bureau to receive visiting people at any time.

3. If the answer can be answered on-site, the answer will be given on-site; if the answer cannot be answered on-site, the relevant departments and brigade will be arranged to respond after discussion at the bureau’s party group meeting.

(2) System for leaders to review and approve letters from the masses

1. The office is responsible for receiving letters and visits from the people, and keeps reception records and submits them to the person in charge for review and approval.

2. The relevant person in charge shall organize relevant departments (brigades) to handle petition matters according to the instructions of the main person in charge.

(3) Cadres’ visit system

1. Regularly organize cadres’ visits. The main purpose is to closely focus on the central work of the municipal and district party committees and governments, inspect and resolve outstanding issues in petitions, and resolve conflicts on the spot in a timely manner. Understand the implementation of central, provincial and municipal decisions and arrangements, and supervise their implementation. Conduct in-depth investigations and studies and put forward opinions and suggestions for formulating and improving relevant policies. Change the work style and improve the ability and level of doing mass work and handling complex problems.

2. Improve the system of making visits with cases. For petition cases that come to Beijing to appeal to the province or city and are handled by leaders, it is necessary to keep abreast of the progress of the case processing, go to the place where the incident occurred and relevant units, provide supervision and guidance, and ensure that the "case is closed."

3. Supervise the guarantee service system. Strengthen the supervision of the implementation of decision-making and deployment of petition work, the handling of key petition matters and the implementation of the "three ones" (one issue, one leader, one team) working mechanism, and strengthen supervision, coordination and guidance. We will go deep into the grassroots front lines to supervise and inspect important petition matters, especially the handling of difficult and complex issues.

(4) System for handling emergencies and mass incidents

1. All handling departments (brigades) and handlers should abide by laws and regulations and handle petitions in strict accordance with legal procedures business to avoid sudden and mass incidents.

2. For the following types of visiting people, all departments and brigades must do a good job in comforting them in a timely manner:

(1) Those who are emotionally excited and whose words and behaviors are obviously excessive;

(2) Those who are in poor physical condition and have obvious symptoms;

(3) Those who are older;

(4) Those who have a large number of visitors.

3. If it is difficult for a single department (brigade) to control the situation, the person in charge must promptly notify the bureau office, and the office must provide assistance.

Other departments (brigades) or staff have the responsibility to assist in receiving interviews.

4. If the visitor still cannot calm down after being appeased, the visitor should be reported to the leader in charge in a timely manner. If necessary, you can contact the public security and other departments for help.

(5) Responsibility system for petition work

1. Leadership responsibility system for petition work. The main person in charge of the bureau has overall responsibility for the petition work and personally handles the resolution of key issues; the person in charge is responsible for the coordination and implementation of the petition work; other persons in charge and the departments and brigade have "one post and two responsibilities" to handle the relevant petitions according to the division of labor and management responsibilities matter.

2. Responsibility system for petition work. Strictly implement the Interim Provisions on Disciplinary Punishments for Violations of Complaints and Complaints issued by the Ministry of National Supervision, the Ministry of Human Resources and Social Security, and the National Complaints and Complaints Bureau, and deal with complaints and complaints arising from illegal administration, infringement of the legitimate rights and interests of the masses, or shirk the complaints reported by the masses. , perfunctory, failure to solve the problem in a timely and conscientious manner and causing serious consequences, the main person in charge of the relevant department (brigade), the person in charge and the relevant responsible persons will be strictly held accountable, and the year-end evaluation will be subject to "one vote veto".

8. Work Requirements

(1) Warm reception and careful acceptance. You must be enthusiastic when receiving visitors, listen patiently to the issues raised, take notes, and properly handle their demands in a highly responsible spirit and in accordance with relevant laws, regulations and policies.

(2) Leaders will check and submit in time. In accordance with the principle of "leveled responsibility, territorial management, and reasonable diversion". After the petition matters handled by each department and brigade are completed, each handler is responsible for reporting to the leader in charge for signature and together with the original petition, the results will be submitted to the office for registration and archiving.

(3) For key petitions, the case will be taken care of. All kinds of key letters and calls, after being reviewed and approved by the main person in charge of the bureau, will be handled by other team members. The responsible department (team) will formulate a written document on the handling situation in a standardized document format, signed by the responsible leader, and stamped by the department. (Brigade) stamp and submit to the bureau office.