What are the classic cases of consumer rights protection?

A classic case of consumer rights protection;

Case one?

Concealing information misleads consumers:?

At the beginning of 20 17, consumers had a dispute with an automobile sales and service company when buying a car. After investigation, the auto sales & service co., Ltd. entrusted the free business to an auto trading co., Ltd., and charged the consumer advance service fee of 2220 1 yuan.

Baqiao Branch of Xi Administration for Industry and Commerce, in accordance with the Law on the Protection of Consumers' Rights and Interests and other relevant laws and regulations, found that the automobile sales and service co., Ltd. concealed information of great interest to consumers in providing services, misled consumers and infringed on their legitimate rights and interests, ordered them to stop illegal acts and imposed an administrative penalty of 220,000 yuan. ?

Comments: The automobile sales service dispute is a hot issue of consumer complaints. When consumers encounter problems and can't get the response from dealers and manufacturers, they can protect their rights by asking consumers' associations to mediate, complaining to relevant administrative departments, submitting them to arbitration institutions for arbitration, and bringing a lawsuit to the people's court. ?

Case 2?

Operating under the trademark "Apple":

At the beginning of 20 17, consumer Zhao bought 1 apple computer in an electronic technology company, and later found that the electronic technology company was suspected of trademark infringement when dealing with after-sales service. After investigation, the electronic technology co., Ltd. used the "Apple" trademark as a business symbol and publicity without the authorization of the registered trademark owner of the "Apple" trademark, and the illegal business amount reached 34,038 yuan.

According to the relevant provisions of the Trademark Law, Beilin Branch of Xi Administration for Industry and Commerce found that it infringed on the exclusive right to use a registered trademark of others, ordered it to immediately stop the trademark infringement, and imposed an administrative penalty of 75,000 yuan. ?

Comments: Unauthorized use of registered trademarks of others not only infringes on the exclusive right to use registered trademarks of others, but also infringes on consumers' right to know. ?

Case 3?

Operators have no right to unilaterally explain:

On April 20 17, when the law enforcement officers of the market supervision bureau of Gaoling District inspected a trading company according to law, they found that the store notice posted in the company's business premises contained the words "The final interpretation right of the above information belongs to a trading company", which was suspected of violating the relevant prohibitive provisions of the Measures for Punishment of Infringement on Consumers' Rights and Interests, and they were investigated and punished according to law. It shall be ordered to correct the illegal act and impose an administrative penalty of 1000 yuan. ?

Comments: Item (6) of Article 12 of the Measures for Punishment of Infringement on Consumers' Rights and Interests stipulates that operators who provide goods or services to consumers and use shop notices shall not "stipulate"? The operator has the right of interpretation or final interpretation unilaterally. " ?

Case 4?

Use standard terms to force consumption:

From July 2065438 to July 2007, an automobile sales service company forced Ma to buy decorative materials and services worth 7,000 yuan, and the automobile sales service company made a profit of 3,500 yuan.

Shuang Sheng Branch of Xi Administration for Industry and Commerce, in accordance with the relevant provisions of the Measures for Punishment of Infringement on Consumers' Rights and Interests, found that the automobile sales and service co., Ltd. used format clauses to force consumption, ordered it to correct the illegal behavior, and imposed an administrative penalty of 1 10,000 yuan.

Comments: In the process of purchasing goods and receiving services, consumers should refuse the transactions of forced consumption, disguised forced consumption and unreasonable conditions. If a transaction has been reached, it shall safeguard its legitimate rights and interests by complaining to the administrative department for industry and commerce or bringing a civil lawsuit to the people's court. ?

Case 5?

Unfulfilled cash back reward promise:

2065438+June 2007, Yuhang District Market Supervision Administration of Hangzhou City, Zhejiang Province handed over the case clue to Yanliang Branch of Xi Administration for Industry and Commerce, reflecting the problem that a specialty store in Tmall Store failed to honor the promise of cash back reward when promoting milk powder in the previous year. After investigation, the store promised that "the top 30 people will be paid in double 1 1 on the same day, and the cash reward will range from 3,000 yuan to 100 yuan".

However, only the first 15 consumers were cashed in when they paid the reward. Without the consent of the remaining 15 prize-winning consumers, store points are used instead. In the end, he was ordered to stop the illegal act and imposed an administrative penalty of 10000 yuan. ?

Comments: When consumers buy goods online, they should carefully screen and keep relevant bills. Operators should claim their legal rights in time when they fail to honor their promises. ?

Case 6?

Price information misleads consumers:

On February 9th, 20 17, Zhao, a Shanxi tourist, bought a Chinese herbal medicine named Dendrobium officinale in a local product shop, which was worth 6468 yuan. Later, he thought that the price of Dendrobium officinale was too high. He complained to Lintong Branch of Xi Administration for Industry and Commerce through the telephone number "123 15".

After investigation, the sales staff of the local store deliberately failed to explain the price of Dendrobium candidum, which led Zhao to mistake the price of "per gram 10 yuan" for "per piece 10 yuan", buy more than 600 grams, and pay 6468 yuan after grinding Dendrobium candidum into powder.

Lintong Branch of Xi City Administration for Industry and Commerce, according to the relevant provisions of the Measures for Punishment of Infringement on Consumers' Rights and Interests, decided that the local specialty store deliberately failed to indicate the price of the goods it provided, which was an act of misleading consumers by concealing information that had significant interests with consumers, ordered it to correct its illegal behavior, and imposed an administrative penalty of warning, fine 1.9 million yuan.

Case 7

Abnormal growth of potatoes harms farmers' interests;

20 17 Mr. Zhang, a grower in Lanling County, bought 7000 kilograms of potato seed potatoes from the distributor Zhang. In mid-February, ridging and film mulching were planted in 1 1 plot, accounting for 49.3 mu. From April 27, the growth of this variety began to appear abnormal, so the dealer was consulted.

The grower thinks it is the quality problem of potato seeds, and the dealer thinks that the disinfection is not thorough during the planting process, and the two sides are deadlocked and the negotiations are deadlocked. On May 20 17, the grower called 123 15 to complain, asking the dealer to compensate the economic losses.

Lanling County Industrial and Commercial Bureau and Consumers Association coordinated the agricultural department to issue an appraisal report. After coordination, the two sides finally reached an agreement, and the dealer compensated the growers for a loss of 43,000 yuan.

Case 8

Expensive underwear has no effect;

On March 20 17, Ms. Li, a consumer in Mengyin County, bought two sets of "Fanyiman" body underwear at a cosmetics store in Mengyin County for 17460 yuan. After wearing it, she found that there was no publicity effect claimed by the merchant and asked for a return.

After investigation, Ms. Li, the consumer, reported that the situation was true, and the merchants did have the problem of false propaganda misleading consumption. After mediation, the merchant recognized the mistake and agreed to return the goods for Ms. Li, and returned the 17460 yuan spent by Ms. Li.