What are the penalties for YTO Express who complains about the courier?

Couriers who are complained against are usually punished according to the internal rules and regulations of the express company

(1) When consumers call to complain, customer service will issue a work order to verify with the local supervisor. Whether the courier has any service errors. First, the supervisor needs to define the service class level.

(2) If there are serious issues related to service attitude, you will definitely be fired.

Complaint method:

1. Complain to the company

A fine of 100 yuan per vote [provincial company] 20 yuan [branch], one vote is 120 yuan . After the incident is processed, the customer receives a text message asking whether the service is satisfactory. If he is satisfied, the 20 will be exempted from the deduction.

2. Complain directly to the State Post Bureau

Go to the State Post Bureau's complaint website, so it is more troublesome and you have to show evidence (screenshots, sounds), etc. This kind of penalty is particularly serious. If the customer really complains like this, the penalty is 2,000 yuan per ticket.

The impact on the company is great, especially since both the sender and the recipient will call you. If you complain like this, the courier will be working for nothing for more than ten days or even half a month.

The consequences of calling 12305 to complain will be that the express delivery company will be punished and compensated accordingly, and the express delivery company will be punished accordingly for its wrong behavior. Enterprises operating express delivery business shall publicize their service types, service time limits, service prices, loss compensation, complaint handling and other service commitments to the public at their business premises or in other ways.

Legal basis:

"Postal Law of the People's Republic of China"

Article 28 Enterprises operating express delivery business shall implement the entire express delivery process Information management, publishing contact information, ensuring smooth communication with users, and providing users with services such as business consultation and express inquiry. If users are dissatisfied with the quality of express delivery services, they can complain to the express delivery business enterprise. The express delivery business enterprise shall handle the complaint and inform the user within 7 days from the date of receipt of the complaint.

Article 70 If employees of a postal enterprise deliberately delay the delivery of mail, the postal enterprise shall impose sanctions.

Article 71: Anyone who falsely claims, opens, conceals, destroys, or illegally inspects other people's mail or express mail does not constitute a crime shall be subject to public security management penalties in accordance with the law.