I can't send a message to Taobao customer service. What's the matter, was it hacked?

The possible reasons are as follows: ① The chat software is not set to receive information, so your information is blocked. 2 The seller has multiple customer service accounts. Transfer will be automatically transferred to Want Want Customer Service. When the customer service Want Want is not online, the message will be sent to the main Want Want. Maybe the message was sent to the main account. (3) there are prohibited keywords, and you must not accept them. See if there are any forbidden words. Extended data:

Taobao is the largest comprehensive online shopping platform in Asia, in which Taobao Mall integrates thousands of brand merchants, providing quality services such as 100% quality guaranteed goods, 7-day after-sales service without reason to return goods, and cash back shopping points. Taobao client relies on the powerful advantages of Taobao, integrates its group purchase products and Taobao Mall, and provides users with the latest shopping information every day. It also has the functions of searching price comparison, order inquiry, purchase, collection, management, navigation and so on, bringing users a convenient and fast new mobile shopping experience. Taobao client is the official mobile phone application software produced by Taobao. Is one of the few excellent Internet applications like Tencent QQ and Sina Weibo, which is worth downloading! Browse easily, shop happily, query and manage your order and logistics information anytime and anywhere, with simple operation and convenient use! Core function: 1. Shopping price comparison: You can go to any supermarket or chain store such as Carrefour, Wal-Mart, Gome and Suning. , and you can compare prices with Taobao products through keyword search, barcode search, voice search and QR code search. It is more convenient to scan bar codes in the 3 million bar code library, and shopping is more economical! 2. Convenient recharge: telephone recharge, game card recharge and Q coin recharge are simple and convenient, and Alipay payment is fast and safe. 3. Taobao group purchase: the daily update is cost-effective, and the commodity group purchase is 3 times a day. Life group purchase supports the group purchase information of eating, drinking and having fun in 85+ cities across the country. 4. Offers: Taobao's synchronized web version is rich in activities, and shopping, shopping, shopping and activity areas are more favorable. 5. Category browsing: find the right target and go straight quickly; There are also exclusive shopping channels for lottery tickets and air tickets. References:

Mobile phone Taobao _ Baidu encyclopedia