Which department should the complaint collection company go to?

A complaint collection company may complain to the local industrial and commercial department.

Specifically, there are the following ways:

1, China Banking and Insurance Regulatory Commission, China, if banks and consumer financial institutions violate laws and regulations in the process of lending, such as usury, disclosure of privacy, etc., they can complain to China Banking and Insurance Regulatory Commission, China, and the complaint telephone number is 01066279165438;

2. The local industrial and commercial department can directly complain to the discipline inspection and supervision office of the industrial and commercial bureau, and enter the official website of the local industrial and commercial bureau to inquire about the complaint telephone number. If the industrial and commercial departments passively enforce the law, they can also file an administrative reconsideration;

3. 1232 1 The acceptance center for reporting bad network and spam can complain to 1232 1 the acceptance center for reporting bad network and spam when it encounters telephone bombing, address book explosion, and mass sending of WeChat.

Taking bank collection as an example, under normal circumstances, all commercial banks have channels to accept customer complaints, such as customer service centers and handling procedures, so as to conduct comprehensive and timely investigations and properly solve customer complaints.

Banks should also explain the complaint procedure to customers. If you need to complain to the CBRC, according to the principle of territorial supervision, the parties concerned should first submit it to the local CBRC agency; Complaints should be made in writing, detailing the events and nature of the complaints, the name and contact information of the complainant.

legal ground

Criminal law of the people's Republic of China

Article 196 Whoever commits credit card fraud under any of the following circumstances, if the amount is relatively large, shall be sentenced to fixed-term imprisonment of not more than five years or criminal detention, and shall also be fined not less than 20,000 yuan but not more than 200,000 yuan; If the amount is huge or there are other serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than five years but not more than ten years, and shall also be fined not less than 50,000 yuan but not more than 500,000 yuan; If the amount is especially huge or there are other especially serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than 10 years or life imprisonment, and shall also be fined not less than 50,000 yuan but not more than 500,000 yuan or confiscated property:

(a) using a forged credit card, or using a credit card fraudulently obtained with a false identity certificate;

(2) Using an invalid credit card;

(3) Fraudulent use of another person's credit card;

(4) malicious overdraft.

The term "malicious overdraft" as mentioned in the preceding paragraph refers to the behavior that the cardholder overdraws beyond the prescribed limit or time limit for the purpose of illegal possession, and refuses to return it after being urged by the issuing bank.

Whoever steals a credit card and uses it shall be convicted and punished in accordance with the provisions of Article 264 of this Law.