Telecom traffic exceeds 480 yuan without warning or stopping.

If the user has applied for the traffic reminder service, when the traffic exceeds the reminder, the user can complain to the operator.

Complaint process: users can call the operator's customer service number (mobile 10086, China Unicom100, telecom 10000) to reflect the situation and ask the customer service staff to accept the work order (after the work order is accepted, the corresponding person in charge will solve the work order problem), and the user will receive it within 48 hours.

SMS reminder of mobile Internet traffic is a free regular SMS reminder service for users launched by operators.

The template of the short message content is: warm reminder, as of * * day of * * month, the cumulative traffic in that month is * * *. * * MB, remaining traffic * * * *. * * megabytes.

Traffic reminder service is a free service, and customers need to apply actively.