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How to communicate effectively with patients in oral consultation? Baidu Wen Ku
1 nonverbal communication
Nurses and patients should trust each other, understand each other and communicate with each other. There are two forms of nurse-patient communication: one is verbal communication, that is, information is transmitted by language; The other is nonverbal communication, namely facial expression, body posture, eyes and gestures. These two forms are indispensable in clinical nursing, and sometimes even nonverbal communication is an important link to gain patients' trust and establish a good nurse-patient relationship. If you don't pay attention to the above characteristics and forms in communication, you will have communication obstacles or deficiencies.
Receiving patients with a smile is the first step of communication. Smiling can help patients eliminate strangeness and increase their trust in nurses. Nurses are neat in work, dignified in appearance, calm, alert and decisive, stable, accurate, light and fast in operation, which can eliminate patients' doubts, give them psychological comfort, shorten the distance between nurses and patients, and make patients feel safe and respected. The eyes are the windows to the soul. People can communicate emotions and express information through their eyes. Nurses can listen to the patient's narrative and show sympathy for the patient's pain through their eyes, so that the patient can have a sense of trust and security.
2 Language communication
Language is the main tool for nurses to communicate with patients, and communication with patients is mainly verbal communication. Kind and beautiful language brings pleasure to patients, and sincere and considerate language is like a good medicine for patients. If the language is not used properly, it may be a factor that leads to the onset or aggravation of the disease. Therefore, nurses should attach importance to language learning and training, improve their understanding of the important significance of language in nursing work, and adopt different language expressions and conversation contents according to interviewees and different periods, so as to benefit different interviewees and ensure the continuous improvement of nursing quality.
2. 1 Communication at admission
When entering the hospital, the nurse should make a detailed and serious introduction to the patient to eliminate the strangeness of the patient. However, when introducing, it is not appropriate to say at the beginning, "Now I will introduce you to the hospitalization rules." It seems mechanical and inflexible, which makes patients feel "well-trained". First of all, we should briefly introduce ourselves and the bed management doctor to the patients, then ask whether there are any problems that need help according to the patient's hospitalization situation, illness and feelings, and then selectively introduce some ward environment, necessary work and rest time, hospitalization rules, etc., so that patients can accept the introduction of nurses in a happy mood.
2.2 Communication during hospitalization
During hospitalization, according to the different periods of patients' illness, we use our professional knowledge to tell patients what they need to know, such as disease-related knowledge, various pre-treatment or examination guidance, diet, sleep and rest guidance. However, in the nursing guidance before surgery or special examination, we should not read out all kinds of precautions before surgery or examination to patients at the beginning, but should inspire patients to express their views on surgery or examination, what concerns and requirements they have, and then give appropriate explanations and explanations according to the specific situation of patients, and tell them how to cooperate to successfully achieve the purpose of surgery or examination, so as to eliminate patients' tension and fear and obtain cooperation.
2.3 communication before discharge
Before discharge 1 week, inform the patient of the disease, matters needing attention after discharge, and give rehabilitation exercise guidance, which can make a whole set of living arrangements for the patient, and also explain the time of follow-up visit to the patient to make the patient feel satisfied.
3 communication skills
Nurses should get into the habit of listening to patients and answering their questions correctly. This can not only accurately understand the real needs of patients, but also make patients feel good and trust. Interrupting the patient's conversation at will or ignoring the patient's questions are easy to make the patient dissatisfied.
Good technology is the link to maintain the communication effect. To be a nurse, we should master skilled professional knowledge and technology and gain the trust of patients with skilled skills. When the operation of nursing technology is not perfect, perfect language communication and excellent service attitude should be used to make up for the defects. If you can't hit the nail on the head when you perform venipuncture for the patient, you should apologize to the patient when you perform the second puncture, so as to gain the patient's understanding and make up for the technical deficiency.
Establishing a good nurse-patient relationship mainly depends on the communication and exchange of thoughts, feelings, wishes and requirements between nurses and patients in nursing work. In the final analysis, treating any work with sincerity and love is the key to doing a good job, and nurse-patient communication is no exception. I believe that the red silk rope formed by angels will definitely connect the nursing staff with the patients and bring the patients to the other side of health.
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