What should I do if Didi taxi passengers show that they have not paid?

1. If the passenger fails to pay within 24 hours, please call or contact the passenger to ask him to pay.

2. If the passenger doesn't answer the phone or reply to the text message, call Didi Customer Service.

If he doesn't pay, he can't take this taxi software next time. Generally, the remaining customers will pay the bill. If it is not paid, it will be paid automatically at a certain time. Subsidies are sometimes postponed. ?

4. Generally, the platform will automatically deduct his fee after 2 hours. And then pay. If you don't receive it, call the platform customer service.

Many passengers don't pay intentionally, but rush to work and go home to handle affairs. When they get off the bus, they will forget. When he remembers, they will naturally pay, otherwise passengers can't use Didi anymore.

Extended data

Legally run the city

1. According to the Interim Measures for the Administration of Online Booking Taxi Management Services, those who apply for online taxi management should have online and offline service capabilities. Among them, the online service ability is recognized by the relevant provincial departments in the place where the enterprise is registered, which is valid nationwide.

2. Didi Chuxing Platform completed the identification of online service capability in Tianjin in the name of Didi Chuxing Technology Co., Ltd. (selfless passenger car sharing business). ?

3. The cities that Didi Chuxing has obtained the license to operate online taxis are: Tianjin and Chengdu; Shenyang, Qingdao, Hangzhou, Guiyang, Ningbo, Nanjing, Xiamen, Beijing, Zhengzhou and Wuhan.

Safety rectification

1, Didi Chuxing will stop providing taxi, express train, Uber, limousine, carpool, special car and luxury car services in Chinese mainland from 23: 00 on September 8th to 5: 00 on September 5th, 201.

2. From September 4th, the original "emergency help" function on the passenger side was upgraded to "one-button alarm"; From September 13, the driver has started the "one-button alarm" function;

3. From September 4th, the passenger station will launch the "Safety Center" quick entrance, which is convenient for users to quickly use the functions such as one-button alarm and trip sharing.

4. From September 4th, passengers will be prompted to add emergency contacts one after another, which will help relatives and friends to contact the police quickly when needed and get travel information in time.

5. From September 8th, under the premise of encrypting and saving data and ensuring passengers' privacy, the full-course recording function will be tried out in the online car service (express, advanced car, special car, etc.). );

6. From September 13, upgrade the platform-wide driver safety training plan, strengthen the driver's safety tips, conduct safety knowledge assessment before driving every day, and take orders only after the driver is qualified;

7. On the basis of the plan to clean up the inconsistency between people and vehicles launched in May, continue to carry out actions such as criminal record screening and daily face recognition, and continue to cooperate with the police to resolutely crack down on crimes;

In August and August, there were 21.2000 complaint lines for customer service consultation on the whole platform, including 0/.5000 for intelligent processing, 0/.5000 for customer service (5000 for self-construction and 0/.0000 for outsourcing) and 6 1.0 for the rest. Didi will continue to invest the best resources in the customer service system, and the number of self-built customer service teams will increase to 8,000 before the end of the year, and continue to build the strength of the safety senior customer service team.

References:

Baidu encyclopedia-Didi chuxing