What should I do if I forget my lock screen password?

If you forget the lock screen password on your vivo phone and the device is locked due to entering the wrong password multiple times, we hope the following operations can help you. When your device can still access the desktop through fingerprint or face unlock, please prioritize backing up the data on the device.

Step 1: Confirm whether the password has been changed

It is recommended that you carefully recall whether the password has been changed recently, or whether it has been changed by someone who has been in contact with the device, such as a family member or other person. Pass password.

Step 2: Confirm whether to use multi-user mode

It is recommended that you check whether the user name or guest is displayed on the lock screen interface. If it is displayed, it means that your device has been turned on. Multi-user mode, you can switch users to try to unlock.

Step 3: Forced factory reset

If the above operation still does not solve the problem, it is recommended that you force restore the factory settings to restore the use of the device.

?This operation will clear all data in the device and cannot be restored. It is recommended to back up the data before operation.

Backup: Enter cloud service--device cloud backup--backup data type--system data--return--back up immediately to back up some system settings and desktop layout; cloud service--data synchronization-- Turn on WLAN, Bluetooth, etc. to synchronize data to cloud services.

1. Enter the Recovery interface

With the device turned off, press and hold the "Power Button" and "Volume Up Button" at the same time until you enter the FASTBOOT interface and then release the two buttons. Use the "Volume Down Key" to select the menu "Enter RECOVERY" and press the "Power Key" to confirm entry. Folding screen models: Please unfold the screen and follow the above method; NEX 3/3S series products: Please press and hold the top round button for 1-2 seconds in the off state, then press and hold the "volume up button" to enter the FASTBOOT interface, follow the page prompts Enter the Recovery interface.

2. Confirm to restore factory settings

Click "Clear Data > Clear All Data > OK" on the screen, wait for the operation to complete, return and restart the device. At this point, the device data and lock screen password have been cleared. When your device has the "Find Device" function turned on, after performing a forced factory reset, you need to use your vivo account and password to activate the device. If you forget your vivo account password, you can click on the web link to try to retrieve it.

Step 4: Go to the customer service center for processing

If the above methods fail to help restore, the customer service center needs to detect and process (customer service center address: enter vivo official website/vivo mall APP —My—service outlets/after-sales outlets—select the province and city to query the customer service center address) It is recommended to call the customer service center in advance to confirm relevant matters and understand the working hours before going there, so as not to waste precious time.

Warm Tips:

1. Some early models can reset the lock screen password through security questions. When you enter the wrong password 5 times or more, click the "Forgot Password" option on the screen and verify the answer to the security question to reset the password.

2. In order to protect personal data more effectively and avoid unexpected situations. It is recommended that you back up device data in a timely and planned manner when using the device in the future. You can go to "Settings > Account > Cloud Service" on your device and use the "Cloud Backup" or "Data Synchronization" function to back up device data to the cloud. When restoring cloud data, you can click the "Restore Backup Data" area at the bottom of the "Cloud Backup" page to easily restore cloud data to the current device.