7 Tips to Get Customers to Answer the Phone

7 tips to make customers willing to answer the phone

As decoration salesmen, many people always complain about why customers are unwilling to answer our calls. Is there any way to do this? How can we make customers willing to answer our calls? Here are some tips for you.

1. Obtain the customer's permission to call first

First ask the other party: "Is this Mr. , just follow the pre-designed questions and talk to the customers one by one. If the customer says it's inconvenient, ask the customer whether it would be more convenient to call after 1 hour or 2 hours. After making the choice for the customer, call him according to the customer's wishes. Such a call is equivalent to making an appointment in advance, and customers are often more willing to answer it.

2. Cleverly use the threshold strategy

The so-called threshold strategy is to first put forward a very small and easy-to-achieve request, and once the other party agrees, then propose a larger one. With a few requirements, it is often easier to obtain permission. For example, when you first get on the phone, the customer says he's busy. Don't worry. It's possible that this is just an excuse to not answer your call.

Sales should adopt a threshold strategy and tell the customer directly if you can take a minute of his time to tell him something very important. As long as the customer is willing to give you 1 minute and what they are talking about is really important, then the customer may be willing to give you 2 minutes, 3 minutes, or even 10 minutes.

3. Every contact with a customer sets the stage for the next contact

Sales consultants should be good at finding reasons to interact with customers. For example, when customers come to the showroom, the salesperson The consultant should consciously leave one or two questions raised by the customer to indicate that he cannot answer them, and then record them in his notebook. After the customer leaves the store, when he calls the customer again, he should directly tell the customer that the call is to answer his question. Questions left over from the last time I came to the store.

Not only will the customer be willing to answer such a call, but they will also feel that the sales consultant is very attentive and takes the customer's problem seriously. The customer will also be very happy, thus increasing sales performance. A lot of points.

4. Send a text message to the customer before calling.

Many calls are made directly to the customer without any legitimate reason, so the customer is not willing to answer the call. If you send a text message to the customer half an hour or an hour in advance before calling the customer, wait half an hour or an hour later, then call the customer, and ask the customer if they have received the call after answering the phone. You can also ask whether you have read the text message you sent before. This will be a sufficient reason and will attract the customer's attention. Customers are more willing to answer calls like this.

5. Make the call at the right time, and customers will be more willing to answer the call.

On working days, you should not call before 9:30 a.m. at this time. Customers may be in meetings at this time. You should call between 12 noon and 14:00, when the customer may be resting. On weekends, you shouldn't call before 11 a.m. when customers may be sleeping in.

You can call on Friday afternoon. At this time, it is almost the weekend and the customer has no thoughts on work, so it is more appropriate to call him. You can also call the customer on the second day of their payday, when the customer will be in a better mood. Of course, these personal schedules should be understood in advance when customers come to the store.

6. The content of the phone call is unexpected by the customer

For example, tell the customer directly as soon as the call is connected that you are not calling him about the product this time, but you are looking for He does a favor, and he must state that it is a very simple favor that he can do with a little effort, and it is what the customer is best at. Customers are more willing to help with such a favor.

7. The next best thing is to send a touching text message

If you have used all the methods provided above and still haven’t solved the problem of customers not being willing to answer the phone, then Just write a text message and send it to him.

The text message should contain three contents:

First, explain the purpose of calling the customer, and this purpose must be able to bring benefits to the customer.

The second is to explain how you will help the customer win his vital interests.

The third is to express your apology. You should not call him at inappropriate times.

Strive to gain the customer's recognition with a sincere attitude. After doing this once or twice, the customer will easily feel guilty in his heart, and he may even call you in turn.