Multiple choice questions about consumer rights knowledge

1. The Regulations of Shanghai Municipality on the Protection of Consumer Rights and Interests was implemented in ().

A, 1994 65438+ 10/month.

B, 2002 65438+1October 28th.

2003 1 October1

D, 1989 April 1

2. The legitimate rights and interests of consumers who buy or use goods or receive services for () within the administrative area of this Municipality are protected by the Regulations of Shanghai Municipality on the Protection of Consumer Rights and Interests.

I. Production and consumption demand

B, living consumption demand

C, unit use demand

D. Investment demand

3. () Have the right to conduct social supervision over acts that harm the legitimate rights and interests of consumers.

I. Consumers' Association

B. Administration for Industry and Commerce

C, industry associations

D, any unit or individual

4. When Miss Lin was shopping in a large shopping mall, her whole body was shocked by strong electricity because of the cashier's charge, and Miss Lin's () rights were violated. She () asked the shopping mall to provide a safe place and environment for consumption.

I. Right to know

B, the right to safety

C. Right to know

D, security has no right

5. Which of the following situations violates the operator's obligation to clearly mark the price:

First, the goods and price tag counterpoint

Adjust the price tag when the price changes.

Charge an unspecified fee

D, the price content is true and clear.

6. Deliberately informing consumers of false information or deliberately concealing real information to induce consumers to express their wrong meaning is the behavior of operators referred to in the new regulations on the protection of consumers' rights and interests in Shanghai.

A. deception

B. Default

C. Unfair competition

D. Violation

7. Consumers can return the goods sold by business operators at home within () days from the date of purchase, without giving reasons, unless the shelf life of the goods is shorter than () days.

Answer, 3

b、7

c、 14

Ahau

8. Operators shall undertake the repair obligation for the goods they sell, except for low-value consumables, and the period for undertaking the repair obligation shall not be less than ().

one month

three months

C, six months

D, one year

9. When an operator sells goods by mail order, television (telephone), internet, etc., under what circumstances can consumers request a return within seven days from the date of receiving the goods?

First, there is no reason.

B, consumers feel dissatisfied after using it.

C. The operator did not provide the invoice.

D, goods and advertisements are inconsistent.

10. If the goods provided by the operator can't be used normally after being repaired during the warranty period (), and the consumer requests redone, return or refund, the operator shall give redone, return or refund.

A, 2

b、3

c、4

d、5

1 1. The following statements about consumer associations are incorrect:

First, the city, district and county shall establish consumer associations according to law.

B. The Council of Consumers Association is composed of consumer representatives and representatives appointed by relevant administrative departments.

C, the city consumers association can set up professional institutions according to the needs of the work.

D, consumer associations do not perform their statutory functions.

12, consumer associations can ()

A. Recommend goods and services to the society for profit.

B, accept the operator's fees

C, apportion expenses to operators

D. Inquire about the protection of consumers' legitimate rights and interests from relevant administrative departments or trade associations.

13. After accepting the complaint, the consumer association shall end the mediation within () days, but if the consumer requests to continue the mediation, the mediation period may be appropriately extended.

A: 30

40 years old

c、60

d、90

14. In consumer disputes, if the quality of goods or services is disputed and it is necessary to conduct testing and appraisal, the cost of testing and appraisal shall be paid in advance by (), and the same guarantee shall be provided by (), and finally the responsible party shall bear it.

I. Consumer operators

B. Operators of consumer associations

C. Operators and consumers

D. Operators' Consumers Association

15. If an operator commits () acts in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of the increase in compensation shall be twice the price of the goods purchased by consumers or the cost of receiving services.

A. deception

B. Being complained by consumers

C. Illegal business operation

D, forcing consumers to spend

16, the theme of China Consumers Association's work in 2003 is ()

A clear understanding of consumption

B, scientific consumption

C. Green consumption

D, create a safe consumption environment

17. The International Consumers Union decided that March 15 every year would be the International Consumer Rights Day, based on the Special National Document for the Protection of Consumer Rights and Interests published by the President of the United States on March 1962.

A. Lincoln

B. Roosevelt

C. Kennedy

D. Reagan

18, China Consumer Organization () joined international organization of consumers unions.

A,1March 985

B, 65438+June 0986

C,1March 987

D,1June 988

Second, multiple-choice questions:

1, business operators and consumers should follow the principle of ().

A. Voluntary

B. Equality

C. Equity

D, honesty and credit

2, protect the legitimate rights and interests of consumers should implement the principle of combining ().

A. Consumer protection

B. National protection

C. Self-discipline of operators

D, social supervision

3, the operator shall ensure that the () provided by it meets the requirements of protecting the personal and property safety of consumers.

A. commodities

B. Services

C. tools

D. local

4. Which of the following acts belongs to the illegal acts that operators are not allowed to take when measuring, as stipulated in the Regulations of Shanghai Municipality on the Protection of Consumer Rights and Interests:

A. Shortage quantity

B, packaging weight as the basis of commodity pricing.

C, indicate the legal unit of measurement

Reject the consumer's re-inspection request.

5. According to the new regulations on the protection of consumers' rights and interests in Shanghai, which of the following behaviors is an invasion of consumers' privacy:

Call to ask consumers' satisfaction with products or services.

B. Ask consumers to provide personal information unrelated to consumption.

C. disclosing the personal information of consumers to a third party without their consent.

D. provide on-site maintenance services for consumers.

6, the new "Shanghai consumer protection regulations" provisions of the recall system includes ()

A. the consumer asked for a recall.

B, operators take the initiative to recall

C. the administrative department ordered the recall.

D. the consumer association suggested a recall.

7. The three systems of Shanghai Consumers Association refer to ()

First, the consumption information release system

B, industry survey system

C, goods and services unannounced visits system

D. Consumer complaint disclosure system

8, operators in violation of the provisions of the regulations on the protection of consumer rights in Shanghai, shall bear ()

I. Criminal responsibility

B. Property mortgage

C, civil liability for compensation

D, pay a fine

9. Consumers or other victims who suffer personal or property damage due to commodity defects may claim compensation from ().

Party A, Seller B and Repairer

C. Agent Ding and Producer

10, when providing goods or services, operators shall not have () behavior:

A. insulting or slandering consumers

B. Search consumers' bodies or their belongings.

C. Infringement of consumers' personal freedom

D permanent loss or damage of specific commemorative items with symbolic significance to consumers.

1 1. The International Federation of Consumer Organizations is an international consumer organization.

I. Independence

B, politics

C, non-political D, non-profit

12, operators to fulfill the "three guarantees" responsibility of goods, consumers must hold ().

I. Product Description

B, commodity "three guarantees" certificate

C. Product quality certificate

D. valid invoice for purchasing goods

Extended data:

Consumer rights and interests refer to the rights and interests that consumers enjoy in accordance with the law when they receive goods or services with compensation and in a certain period of time.

Consumer's rights and interests are the rights granted to the end users of goods to meet the objective needs of economic operation under certain social and economic relations.

1962 March 15 former us president John F. Kennedy delivered a special presidential speech on protecting consumers' interests in the us congress, in which the famous "four rights" of consumers were put forward for the first time, namely, the right to safety; Have the right to obtain correct information; Have the right to choose freely; Have the right to put forward consumer opinions. 3 15 indicates that these four rights put forward by Kennedy are gradually recognized by consumer organizations all over the world and regarded as the most basic work goals.

From 1983, every year on 3 15, consumer organizations all over the world will hold large-scale activities to publicize consumer rights.

Reference link: Baidu Encyclopedia-Consumer Rights and Interests