Why can’t I receive the verification code via SMS on my Huawei mobile phone?

If you are using a Huawei mobile phone and the mobile phone cannot receive the verification code, you can troubleshoot through the following methods:

1. Restart the network

If the network is delayed or Server communication delay may result in failure to receive verification code text messages. Please click Airplane Mode in the drop-down menu and then turn it off to re-trigger sending text messages over the network.

2. Check whether the number is set as a blacklist

A blacklist is set in the harassment interception of Mobile Manager. Please remove the number from the blacklist as needed and try again.

EMUI 4.X/5.X/8.X: Phone Manager > Harassment Blocking > Gear Button > Number Blacklist;

EMUI 9.0: Phone Manager > Harassment Blocking > Block Rules> Blacklist;

EMUI 9.0.1/9.1/9.1.1/10.X/11.0: Mobile Manager> Harassment Blocking> Gear Button> Blacklist;

3. Check whether the number is set to block all strangers

Please check whether the number is set to block all strangers in the harassment blocking of the mobile phone manager. Please turn off this switch as needed and try again.

EMUI 5.X/8.X: Mobile Manager> Harassment Blocking> Gear Button> Blocking Rules> SMS Blocking> Block all strangers;

EMUI 9.0: Mobile Manager> Harassment Interception > Interception Rules > SMS Interception Rules > Intercept all strangers;

EMUI 9.0.1/9.1/9.1.1: Mobile Manager > Harassment Interception > SMS Interception Rules > Intercept all strangers;

EMUI 10.X/11.0: Mobile Manager > Harassment Blocking > SMS Blocking Rules > Block unfamiliar text messages.

4. Check whether the default application is set in the message

If you set a third-party SMS application as the default application, in order to protect your payment security and account security, the system provides a verification code SMS Protection function that prevents third-party applications (including third-party malicious applications) from obtaining the verification code SMS you receive.

(1) It is recommended that you set the SMS that comes with the system as the default application. Setting path: enter settings, search and enter the default application, find the information, select the third-party SMS application you want to use and set it as the default. .

(2) If you still need to use a third-party SMS application, please turn off the verification code protection function. The operation path is:

EMUI 5.X & EMUI 8.X: Information>Update Multi>Settings>Advanced>Verification code security protection;

EMUI 9.X and above: Information>Three dots>Settings>Verification code security protection.

Warm reminder: EMUI 9. Smart SMS plug-in", click Restore.

5. If it is a mobile card and the enhanced messaging function is turned on, please switch to normal text messages

Please switch the enhanced messaging to the normal messaging interface: In the enhanced messaging single chat interface, click Three dots in the upper right corner > Switch to SMS/MMS.

6. Check whether the number is saved in the private space

You can enter the settings, search and enter the private space, open the message to check whether there is a received text message record, if it exists, please Try it after you migrate the required contacts to the main space.

7. Restore default settings operation

EMUI 5.X & EMUI 8.X: Information>More>Settings, select Restore default settings below;

EMUI 9.X/10.X/11.0: Information > Three dots > Settings > Three dots, select Restore default settings below.

8. Check whether the verification code can be received by inserting the SIM card into other mobile phones.

Insert the SIM card into other mobile phones to check whether the verification code can be received. If the third-party server communication is delayed, , which may cause the verification code text message to be unable to be received. It is recommended to contact the operator or a third-party APP for processing.