Which express delivery company do you hate the most?

Hey, I’m facing a problem right now. More than a hundred kilograms of stuff arrived. When I saw that Yunda Express was delivering it, I immediately called the courier and asked for it to be delivered to my home. (I clearly wrote the specific address and told the courier that I was at home with my child and I really couldn’t take it home). As a result, the courier said: "We can’t deliver it to your home. I will deliver it to you at Panda Station." , you contact them and ask them to deliver it to your home!" After saying that, he hung up the phone unceremoniously.

Then, not long after, I received a text message from Panda Station, sending 16 pickup codes in a row. I quickly called and asked for it to be delivered to my home. As a result, the phone was connected but no one answered.

In the morning, I called Yunda customer service. As soon as they mentioned my item, they immediately said: "Is it the laundry detergent?" I said, "Yes, you know?" The other party said: " Your package is damaged. There are more than a dozen packages in one package, and two packages are damaged. I will try to contact you, but I still need you to go over and take care of it.”

Me. I quickly went over to take a look. I was speechless. How could express delivery be delivered violently? Two pieces of laundry detergent were badly damaged and leaking. I said not to deal with the broken ones first, but to send the good ones to me first. I am a woman and cannot lift such a heavy thing at all.

The inn agreed, but as of now it’s twelve o’clock and it still hasn’t been delivered. It's only a few buildings away. Three hours have passed and they haven't been delivered yet. The damaged parts have not been dealt with yet.

I really hate Yunda Express, mainly the courier. Nowadays, you usually have to ask the store in advance what kind of express delivery will be sent. If you specify Yunda or select one randomly and there is Yunda in it, I won’t buy it.

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What have I always thought Everything can be discussed. Life is not easy for most people these days. A harmonious society and mutual understanding would be good.

According to relevant postal regulations, if my address is written down to the house number, the express delivery must be delivered to my home. You just have to pick out the words, and it will be no problem if it is delivered to the unit door. What's the point of leaving a rookie alone? I am a person who lives abroad and understands the hardships of couriers. Therefore, I only ask couriers to deliver items to my home when I encounter large items and I am not at home.

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Those who talk about my family If you don't pick up the big items, you just watch the courier deliver the big items without helping you, you won't even say anything unless it happens to you. I work in safety. I only know that people are different. Before doing anything, you should remember one thing and understand your own physical limits. There are many big men weighing 130, 40 or more kilograms. There is no need to lift 115 kilograms. Try snatching 100 kilograms. Do I have to ridicule you that you are not even as good as a woman? ! Why don’t I let my family wear items weighing more than 7.5 kilograms? Because 7.5 kilograms is beyond their physical limit. Since it has exceeded their physical limit, I'm sorry courier, please work hard and fulfill your responsibilities and obligations as a courier. This is not an additional requirement. It is not too much to ask couriers to fulfill their responsibilities and obligations occasionally, right?

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Insert a floor, go up Pictured, this is my large size. My small size alone can place about thirty orders a year. I keep a conservative 150 parcels a year, and only about 10 items weighing >7.5kg. I picked up 5 of them myself, and the courier can deliver up to 5 of them. The 4% responsibility is not too much, right? !

Some people think that I go too far in occasionally asking couriers to fulfill their obligations. You can continue to be a good person. Our country is a society governed by the rule of law. Why would the services I spent money on be discounted? The cleaner in your unit building is also tired. Can you let her clean twice a week?

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Last year because of the child , I bought a wooden bed, 80 cm wide, which can be regarded as a double bed. I asked the store if it could be delivered to my home, and the store said yes because it was clearly stated in the product description, so I didn’t ask any more questions.

This is a Yunda package, and the courier delivered it to me.

I called the courier and said that I was on a business trip and couldn’t go back soon. Could you please send it to me? I couldn’t let my family take it apart in Cainiao for such a heavy wooden bed. It took several trips back to get it, right? My attitude at the time was very polite and consultative.

As a result, the courier was very angry, saying that he was too busy and would not deliver it. He also said that if you don't want to pick it up, just refuse it. I didn't say anything more and they hung up the phone.

This was not for the Chinese New Year or the holidays, and the bed was heavy. My family also went to see it, but they really couldn’t take it, so I contacted the store to refuse it.

Half a day later, the courier called me and said that I had complained to him. When I said I wanted to complain, it was also the Taobao store that complained. I only told the store that I couldn't carry it at home, so I couldn't pick it up for myself, so I had to refuse it!

The courier said he would deliver it to my home.

I said, didn’t you refuse to accept it if I didn’t want to pick it up? Is there a problem if I refuse to accept it? !

The courier actually said: "Brother, I treat you customers like gods, and I just feed them to your mouth. What else do you want?!"

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I said: "You don't even bother to deliver such a heavy item to my home, and still treat me as a god? Why did you do it?!"

Are you wronged? I'm still depressed. You didn't ask me to reject it. I did it as you asked. What else can I do?

In fact, the courier must have been really busy at that time. Even if you say soft words, I don’t have to force him to fulfill his responsibilities and obligations. You asked me to do your job for you, so you have to say something nice, right? "I won't give it to you", "If you don't want to pick it up, just refuse it", "I'll just feed it to your mouth" are so nice.

To put it bluntly, the security guards in our community are very good and enthusiastic. I asked my family to give a cigarette to the security guard. It was about 150 meters away, and the security guard could give it to me. But your courier is a human being, but the security guard is not a human being? I can't let you have a BD and let the favor go to waste, right?

Finally, the courier said: "Brother, please do one thing. Please don't use Yunda Express in the future. It's best to directly enter the address." With the words "rejecting Yunda", I can't afford to serve a customer like you."

Now that we have reached this point, there is nothing more to say. There is no need to say anything, just hang up the phone. From now on, Yunda will never be used.

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Now it can be seen from the rookies that larger express delivery ( Zhongtong, YTO, STO, and BEST) usually deliver at least two three-wheeled electric vehicles to Cainiao every day, and of course the maximum is estimated to be three vehicles. Yunda only has one car, but sometimes she is still dissatisfied.

There are so many couriers, but this courier has caused public outrage. Many people in our owner group refuse to accept Yunda.

Most of our owners are part-time workers. There are so many couriers, such as SF Express, at least three or four, and Zhongtong YTO, there are two or three. With so many couriers, everyone will see how unhappy you are at Yunda. Is it because of someone else? !

The courier was fired years ago. But habits develop naturally. If you don’t use it, you don’t need it.

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On March 3, 2019, I met someone I knew The courier chatted for a while.

He has been working here for 5 years. He has gone through several stages of door-to-door + store collection / smart express cabinet + door-to-door / door-to-door + rookie / rookie (a few door-to-door). He is considered the veteran of this outlet. . This master now delivers an average of 30 express delivery a day, and has 3 rookie stations in two communities. He said that looking at so many items, he really wanted to take some out and deliver them one by one, but due to the cooperation agreement between Cainiao and Logistics, he had to put the items at Cainiao Station, which made him heartbroken. Even if it takes an extra half hour to deliver 10 8-packs, it’s still the cost of two more cabbages.

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Finally, I would like to add a few words. The convenience store with the slogan "A bag of salt is delivered to your home" has remained standing despite the crazy change of owners in community convenience stores in the past two years. It has made huge profits, and the tens of thousands of owners who "buy a bag of salt will be exhausted" are indispensable. .

There is a courier boy who often helps us take out the garbage at the door of the house and throw it away. This is not because we are too lazy to throw away the garbage. I can only say that we are grateful to him.

Whatever you do, you will get something if you pay for it.

You are only allowed to compete viciously in your express delivery company, and Boss Ma is forcefully stepping in to get a share of the pie, but are you not allowed to come down and try to boost your popularity? !

Many people always like to scold certain express delivery companies as rubbish, but have you ever thought about why these express delivery services are so bad but still haven’t closed down and are still operating every day? No one knows how to complain and curse, but calmly thinking about the root of the problem is the only way to solve the problem. Nowadays, almost all products are subject to competition and promotion. In order to save costs and offer as low a price as possible, the logistics aspect is almost pushed to the critical level. However, the majority of consumers are faced with various situations. Logistics itself relies on manual services, and the current labor prices are rising every day. Do you think it's possible for you to ask them to do it perfectly one by one? So the reason why express delivery is so chaotic now has a lot to do with the entire business environment. From a micro perspective, if you want to get good express delivery service, it is very simple. Spend some money to find a good express delivery company, such as SF Express, JD.com, and EMS! If it's really not possible, I'll use Dada to deliver the goods and Meituan to do the errands. I believe the merchants will be happy with this outcome. On the contrary, if you don’t want to spend money, but you complain about this and that every day, it makes no sense. The express delivery service you are complaining about is a volume order with low service. Instead of complaining about women every day, it is better to change your concept of consumption. There are no good products when they are cheap.

Many people always like to scold certain express delivery companies as rubbish, but have you ever thought about why these express delivery services are so bad but still haven’t closed down and are still operating every day? No one knows how to complain and curse, but calmly thinking about the root of the problem is the only way to solve the problem. Nowadays, almost all products are subject to competition and promotion. In order to save costs and offer as low a price as possible, the logistics aspect is almost pushed to the critical level. However, the majority of consumers are faced with various situations. Logistics itself relies on manual services, and the current labor prices are rising every day. Do you think it's possible for you to ask them to do it perfectly one by one? So the reason why express delivery is so chaotic now has a lot to do with the entire business environment. From a micro perspective, if you want to get good express delivery service, it is very simple. Spend some money to find a good express delivery company. I believe that the merchants will be happy with this outcome. On the contrary, if you don’t want to spend money, but you complain about this and that every day, it makes no sense. The express delivery service you are complaining about is a volume order with low service. Instead of complaining about women every day, it is better to change your concept of consumption. There are no good products when they are cheap.

Logistics and express delivery are all hard work, and it requires the sender to work very hard to deliver the mail to each recipient.

As e-commerce practitioners, we deal with every express company and see all kinds of buyers. Most buyers don’t care about the express company. Any one is fine, but there are a small number of buyers. The buyer will specify the courier, but any company that specifies the courier will have it.

In fact, the management, procedures and services of each express company are the same. Each express company has its advantages and disadvantages. As ordinary buyers, we don’t like which express company, it should be said. I just don’t like the person who delivers the goods to you, or the regional company that handles after-sales issues for you.

As for why we hate a courier company, it must be caused by the rudeness of the delivery personnel, or the misunderstanding caused by the sender not allowing the recipient to request delivery, and in the end, the recipient You don’t like a certain courier company

Based on our experience, no matter how good the courier company’s service is, once a lost item needs compensation, it will take a long time to recover. Of course, in the end it will be in accordance with their regulations. compensation. We cooperate with them every day, and we have to complain to the Postal Administration every day to handle the matter.

I really don’t dislike that one.

I never let couriers deliver to my home, because the service industry is not easy. I have always collected goods from the dollar store at the gate of the community, including x Dong’s mobile phone. Later, the dollar store was changed to Cainiao Station for free. Not bad. It didn't last long. The courier left the items without saying hello. I accepted it. I must be familiar with the old place. But what's even worse is that the courier put the items at another rookie post, making it difficult for me to find a place. , and far away, I wanted to complain to the courier, but I thought about it. I am also in the service industry, and I hope Best Courier will stop doing this.

Best, they break 8-9 items in one month. After working together for so many years, I realized that they don’t know you at all. They ignore you when nothing happens and accept your items. When something happens, they immediately don’t recognize you and don’t answer the phone. , I didn’t reply to WeChat, so I reported it to the headquarters and threatened me. They are known as the king of broken items. After the first break, I kept reinforcing the package, but it still didn’t work. It broke, the package fell apart and things were lost. There are endless cases, and even more weird ones. Yes, the package was opened for no reason. You said you opened it to see if it was worthless, but you put it back and sent it away. They didn't take it seriously. If you opened it and it was worthless and threw it away, it was considered lost.

I hate Yuantong. I deleted the package and lost it, but I didn’t even say an apology! I don’t want to complain about the courier yet, after all, the stuff is not expensive and it’s not easy for them. But in the future, as long as I can control it, I will not use YTO Express!

Basically every express delivery will have this kind of problem. Some time ago, Postal EMS sent an important document from my hometown. Because I hadn’t gotten off work yet, it told me to leave it at the store for me. I said how could such an important document be delivered to me? How about letting it go? I'll pick it up from you when I get back from get off work. The canteen posted a notice saying that it is not responsible for the loss of express delivery. I have asked the canteen owner before and it is true that items are often lost. I think it still depends on the responsible attitude of the courier point and the courier. Anyway, the threshold for this industry is low, uneven, and there are all kinds of weird things. I was inexplicably moved when I met a responsible courier.

The most annoying express delivery is not available.

But my favorite express delivery is the postal service. Although the postal service is often slower than other express delivery, it has many and wide sites. I vaguely remember that in the past, the final academic results during the winter and summer vacations were sent home through the postal service. I sent it because the transportation in the village is inconvenient, and the postal service has indeed made our lives more convenient. Now when I help my grandparents buy some clothes and daily necessities online, I have to ask the customer service if there is a postal service, because it is the only one that can deliver it to the village, which is a lot more convenient.