I want to collect money in the game, which means it is like this. What should I do?

In recent years, the popularity of mobile games has attracted many players, including minors. When playing games, the problem of recharging is often inevitable. A few days ago, Ms. Tian Min, a citizen of Yinchuan, reported that her 14-year-old son spent more than 20,000 yuan playing mobile games in four years. It was not until recently that she discovered that it was not easy to apply for a refund from the company to which the game belongs.

Inadvertently found that WeChat change was consumed.

On August 28th, Ms. Tian found that the money in her WeChat wallet was less 100 yuan. After thinking about it, she felt that there was nothing wrong with her operation, so she called 14-year-old son to ask. Unexpectedly, her son told her that she was charged twice when playing the glory of the king on her mobile phone.

As soon as I checked the bill, Ms. Tian was furious. "17.46 yuan, 1 14.46 yuan, my son recharged the game account twice." Ms. Tian said that when she called up the details of WeChat change in previous years, she was simply furious-her son secretly recharged the game account with his mobile phone hundreds of times, and once recharged it to more than 300 yuan. Ms. Tian calculated that in the past four years, her son has played more than 10, and each time it was more than 20,000 yuan, 5 yuan, 10 yuan, 30 yuan, 158 yuan, 358 yuan.

Delete the transfer record after the child recharges.

Ms. Tian and her husband run a hotel and are usually busy. They don't care much about children playing with adults' mobile phones, and they don't know that children already know her WeChat wallet payment password.

On September 1 day, the reporter met Ms. Tian's son Xiaoming (a pseudonym). During the conversation, the reporter learned that Xiaoming is keen on some antagonistic games, such as the glory of the king, peaceful elite, fifth personality, runaway teenager and so on. When he is in high spirits, he recharges for more advanced game equipment. Not only that, he also recharged some platforms for gifts.

Why hasn't Ms. Tian found her son recharging after playing mobile games for four years? In this regard, Ms. Tian said that she was also surprised. If you recharge, there should be a SMS reminder or bill display, but there has been no such record. Reminded by the reporter, Ms. Tian asked her son to know that every time Xiaoming recharges, the transfer record will be deleted. "The child may have seen the payment password when I paid, and I didn't use fingerprint verification and other measures, so he charged so much money into the game." Ms. Tian said.

Contact problems when applying for a refund

On August 28th, Ms. Tian contacted the customer service of Tencent and Aauto Quicker, hoping for a refund. Customer service said to fill in the relevant information and wait for the company's reply after submission. There are several customer service contact information of the game, which Ms. Tian has not found yet.