What if the mobile sim card is broken? What information should I ask in the business hall?

Reissue the sim card, bring the original ID card and know your service password. SIM card transfer requires the original ID card and the original ID card of the original SIM card registrant to go to the business hall.

So it is very important to set the service password and carry out real-name authentication. It is recommended to set the service password without setting it, and it is best to use real-name authentication without real-name authentication. It is free to reissue the sim card or transfer the ownership, and there is no need to charge any fees.

Extended data:

Detailed rules for card replacement across regions:

1. Individual customers of China Mobile who have passed the real-name authentication of the second-generation ID card, whose SIM cards are damaged or lost in different places (different places refer to other provinces, autonomous regions and municipalities other than the place where the mobile phone number belongs), can carry the second-generation ID card with them to the designated business hall for cross-regional card replacement.

2. Individual customers of China Mobile who have passed the real-name authentication of the second-generation ID card will personally go to the designated business hall with the original of the second-generation ID card, and cannot be handled by others.

3. When handling business, it is necessary to verify the status of the customer's mobile phone number, customer service password and real-name authentication information, and verify the validity of the customer's certificate and the consistency of my certificate through the public security system, and all of them can be handled only after passing the examination.

China Mobile official website-Kwaqu Buka