Why do the customer service calls of major banks start with 955?

This is the unified jurisdiction number of the national finance and the central bank. The number 955 is distributed to all banks. The number itself is meaningless, that is, paragraph 955 is unified. ?

Industrial and Commercial Bank (95588); Agricultural Bank (95599); Bank of China (95566); China Construction Bank (95533); Bank of Communications (95559); Shanghai Pudong Development Bank (95528); Industrial Bank (95561); China Everbright Bank (95595); Shenzhen Development Bank (95501); Minsheng Bank (95568); China CITIC Bank (95558); China Merchants Bank (95555); Guangdong Development Bank (95508); Huaxia Bank Customer Service Tel: (95577); ?

Of course, 955 is not always used, such as the customer service telephone number of Bank of Beijing (formerly Beijing Commercial Bank): 010-96169; Postal savings and remittance bureau:11158; Shanghai Bank Customer Service Tel: 962888; China unionpay customer service hotline: 955 16

Extended data:

Telephone banking is a new high-tech abroad in recent years. It is the basis of realizing the modern management of banks. It closely connects users with banks through telephone, a modern communication tool, so that users don't have to go to banks whenever and wherever.

As long as you dial the telephone number of the telephone bank, you can get other services provided by the telephone bank (transaction inquiry, application technology, interest rate inquiry, etc.). ). The installation of this system by banks can improve service quality, increase customers and bring better economic benefits to banks.

service content

(1) Customer account balance inquiry;

(2) Account details and historical account files;

(3) Notice of large cash withdrawal;

(4) Bank deposit and loan interest rate inquiry;

(5) bank news;

(6) bank notice;

(7) Other designated inquiry services.

Call center is a new financial service and product distribution channel. In a narrow sense, it is not a new banking business or financial product, but a new service means of banking business or financial products. The fundamental difference between it and traditional bank counter and face-to-face service means is that it is the application of customer service concept based on advanced technical means.

1. Call Center System

Call center makes full use of CTI technology, so that the business system of the enterprise can establish contact with users to the maximum extent, share information resources such as user needs, and serve users to the maximum extent. Simply put, the call center system is a working group, which consists of several members, including ordinary human agents, as well as some automatic voice equipment, voice mail and so on.

These members communicate with each other through the network, not only enjoying the resources on the network, but also realizing the interconnection with business systems and office automation systems.

At present, a perfect call center system includes intelligent queuing machine (including access server), core server CCS, interactive voice response system IVR, voice fax server, business server, workflow server, database Internedlntranet server, manual seat, pager interface, mobile phone short message interface and so on. The service center system platform is composed of CII middleware, which ensures the openness and expansibility of the system.

2. Customer's demand for bank call center

Modern banking business is gradually changing to a "customer-centered" business model, providing corresponding financial services according to the specific needs of customers. Only by obtaining complete customer information and classifying it according to different customer behaviors can we make effective decisions that affect customer behaviors and ultimately achieve the goal of improving profitability.

The call center of a bank must be based on an in-depth understanding of each customer. Meet the different needs of each customer. We can get the same customer information and service information in different service channels, so that banks can provide the same service to customers in different service channels on the premise of understanding their background and establish long-term mutually beneficial customer relations with them.

3. The increase of customer service channels

Every contact with customers is an opportunity for banks to gain new interests, strengthen customer loyalty and learn more about customer needs. The hope of bank's success lies in aiming at customers' needs and daily life, providing products and services according to customers' characteristics, so that customers have a high sense of trust and feel that the bank cares about him. The bank call center should quickly meet the initial needs of customers on the basis of fully understanding customer information, and constantly recommend new products and services to customers in the follow-up contact.

The contact records between banks and customers are automatically saved in the customer information base to ensure that customers can get consistent services in future contacts. Agents can create notes on products and services to ensure that any customer's needs and problems will not be ignored.

4. Customers bring new sales opportunities to banks.

The call center of the bank must be able to divide customers according to their behaviors, otherwise the bank will not be able to provide appropriate services and launch appropriate products to the corresponding customers; If the bank can understand the customer's behavior, it can calculate the income of different scales, provide corresponding services that meet the bank's affordability according to the customer's contribution, and lock in new customers that can benefit the bank.