The mobile phone was inexplicably charged 10086. What service did I order?

If the user does not operate the mobile phone to order any service, there will be arbitrary charge deduction.

Users can directly call the operator's customer service to transfer the manual service, explain the situation to the operator, and complain about the deduction.

The operator will record the complaint, and then the operator will call to solve the problem. When the operator calls, the user insists that it is not his own operation of the mobile phone that leads to the deduction. Usually, the customer service staff will refund the phone bill to the user.

If the user is using a smart phone, it is recommended to restore the factory settings of the phone to clean up the malicious programs that may exist in the phone, and then try to install 360 mobile guards, Tencent mobile housekeeper, Baidu mobile guards and other similar software on the phone, which can effectively protect the use safety of the phone.