Annual work summary of bank account manager.

Annual work summary of bank account manager.

Summary is to analyze and study the relevant situation at a certain stage, and make inspiring written materials of experience, methods and conclusions, which can make us think, so we should review and write a summary. What kind of summary should you have read? The following is my summary of the bank account manager's annual work, hoping to help everyone.

Annual Work Summary of Bank Account Manager 1 Dear Leader:

In my new position, my work experience and marketing skills are different from those of other account managers. Moreover, in the new working environment, personal and corporate customers with frequent business contacts in the bank are relatively unfamiliar, and most of the existing customers of branches are assigned to other account managers. To carry out the work, we must first increase the customer base. After taking up my new position, I have been "diligent in words, diligent in hands and brains" to win the support of our customers and expand my customer base. In a short period of time, through its own high-quality service and professional financial management knowledge, it successfully marketed high-quality customers of the sub-branch and improved their contribution and loyalty to the bank.

Since I became an account manager, I have deeply understood and felt the mission and responsibility of this position. The account manager is a business card for our xx bank to serve the public, and it is the hub for customers to contact the bank. The communication style and behavior shown in the interaction with customers represent the image of the Bank. I know that every word and deed of the account manager will be paid attention to by customers at the first time, so it is required that their comprehensive quality must be quite high. From the first day I took up my new job, from the initial inadaptability to the good integration into this job, my mentality has also changed a lot. At first, I felt that the account manager was very tired and had heavy responsibilities. But, slowly, I became mature, and I began to understand that this is work. It is my job to carry out daily maintenance for different customers, answer questions for customers enthusiastically and patiently, make financial planning for customers and increase the value of customers' assets. When I have a clear purpose and work goals and priorities, everything becomes clear to me. When the customer sits in front of me, I no longer feel guilty or nervous. I can face it calmly with a very relaxed attitude and a kind smile. Now, I can quickly and clearly convey the information that customers want to know about their own problems and doubts, and I can communicate well with most customers and achieve good results, thus winning the general recognition of my work from customers. At the same time, in contact with different customers, my own communication ability and marketing ability have been greatly improved.

Main problems:

First of all, financial expertise needs to be further strengthened. Facing the diversity of market economy, bank financing has become the demand of more and more customers. How to provide professional financial information and financial products for our high-quality customers needs to improve our learning ability and initiative, grasp the latest financial information in time and accurately analyze the future economic trend, so as to improve our financial professional knowledge level;

Second, for different customers, we should also strengthen meticulous and accurate management. Dig deep into the existing customer resources, carry out accurate marketing according to the needs and actual conditions of different customers, and increase the income of intermediary business of branches;

Third, further overcome the impatience of youth, be down-to-earth, improve the initiative of work, be not afraid of more than one thing, improve and improve yourself in bit by bit practice, and never be complacent and arrogant because of a little achievement, but keep a clear head, keep pace with the times and create greater glories;

Personal career development vision:

Due to the particularity and professionalism of the banking industry, it takes systematic training and rich practice to become an excellent employee in the banking industry. I expect to win more training opportunities in 20xx, so as to improve my comprehensive quality. Consolidate your business foundation and work hard in a higher and further direction.

Summing up the past is to learn from experience and improve deficiencies. Looking forward to the coming year, I will be more confident, work harder, be proactive and strive for perfection to complete my future work and make greater contributions to the development of our gold bars in the coming year.

The annual work summary II, Bank Account Manager, basically came to an end. Over the past year, I have always been strict with myself and carried out practical operations in strict accordance with the rules and regulations formulated by the bank. With my efforts, I personally did not have a liability accident. After completing various tasks, the amateur savings were 6.5438+0.79 million yuan, the marketing funds were 6.5438+0.5 million yuan, the national debt was 6.5438+0.10.00 million yuan, the marketing insurance was 50,000 yuan, and the foreign exchange wealth management product-Huicaitong was 220,000 yuan. 25 marketing financial account. Let me summarize my work this year.

First, strengthen study and improve their own quality.

Over the past year, I have been able to seriously study various financial laws and regulations, actively participate in various learning activities organized by banks, and constantly improve my theoretical quality and business skills. Especially after being an account manager in a personal financial center, you can successfully identify high-quality customers by asking more questions, learning more and practicing more. For example:10,21,Mr. Wang came to our bank to withdraw money. Chatting with him after queuing, I learned that he is an old customer of our bank and comes to the bank for business every day. He sincerely asked him to make suggestions for our bank, and suggested that he open a wealth management account and enjoy the service of ICBC's quality customers. He accepted my suggestion happily and left his contact number. I query's deposit to him is around 800,000 yuan. A few days later, I called him and invited him to open a wealth management account in our bank.

As an account manager, I think I should not only be good at learning, but also be diligent in thinking. In June 165438+ 10, as a customer, I visited four commercial banks, namely Bank of Communications, China Construction Bank, China Merchants Bank and Zhongxing Industrial Bank, and saw the quality of their financial products and services. I was deeply impressed when I came back. From the eye-catching quotation sheet of Bank of Communications and the publicity materials of various financial products, the excellent service of lobby managers and account managers, the RMB wealth management products of ZTE Industrial Bank and the green channel set up by China Merchants Bank for high-quality customers, I can see the gap between our bank and the lack of personal knowledge. After I came back, I made a systematic plan, learned business knowledge and theoretical knowledge, and put forward suggestions to put the fund quotation and publicity materials in place as soon as possible, which not only served customers but also played a good marketing effect.

2. Diligent and pragmatic, responsible for the development of the Bank.

Over the past year, I have worked in different positions, such as savings clerk and account manager. No matter where you work, you can stand on your post, love your post and devote yourself selflessly, and do your best for the development of our bank. As an account manager, I can actively collect high-quality customer information and make up more than 9 0 high-quality customer information records.

As an account manager, everything I say and do represents the image of our bank. Therefore, I have high standards and strict requirements for myself, actively consider for customers, publicize our new products, new businesses and new policies to customers, and expand our popularity. When working in the savings office, I can actively cooperate with the director to do a good job in the office, make use of what I have learned, do a good job in the maintenance and repair of office machines and tools, ensure the normal operation of the business, and thoroughly clean the office before business. After the business is over, check the safety measures one by one, turn off the water and electricity, and then leave the office. Never received complaints from external customers. Usually, when customers have different views on our work, I can also explain clearly what customers don't understand, and finally satisfy customers.

There are often workers and students from other places in the college who handle personal remittances. Some people can't even fill out the required receipts. Every time I will explain the filling method to them in detail and teach them word for word until they learn to do so. When you leave, you should also tell them to keep a written receipt for the next remittance. Because every time they finish the remittance business, they will keep thanking me.

While doing my job well, I also use my years of saving experience to help other comrades. If comrades have any questions, I will answer them seriously. I will humbly ask old comrades if I have any questions. When dealing with business skills, I have a requirement in my heart: a threesome must have a teacher, and those who can't learn must learn by all means. If you want to help others in your work, you must improve your professional quality.

Third, explore the market and find new growth points.

Only by constantly developing high-quality customers, expanding business and increasing deposits can efficiency be improved. I learned from friends that Mr. Wang is a big customer, but the company account is opened in CCB. Knowing that our task of saving money is heavy, let me publicize it and see if it can be transferred to our bank. Take the initiative to contact Mr. Wang to introduce various financial services of our bank, and also publicize the exclusive services of wealth management accounts. At the urging of my friends and me, I opened an ordinary account in the financial office of our bank the next day, saying that I would handle a wealth management account as soon as the funds were in place, and gradually release them later. In order to do a good job in marketing and expand publicity, I contacted customers by phone and text message to introduce our new products and deliver promotional materials to publicize the functions and characteristics of our new products. Good results have been achieved. On February 2, 65438, I took the opportunity to go to my son's school and introduced the insurance business of Huicaitong to their teacher. Teachers scrambled to ask about the interest rate of Huicaitong, and a customer came to our bank to buy Huicaitong for several thousand dollars.

In the new year, I set new goals for myself. As an account manager, I intend to exercise myself from the following aspects to improve my overall quality.

First, the moral aspect. As an account manager, you must have high moral cultivation, strong dedication, decent style, strict self-discipline and self-care in terms of morality and responsibility.

Second, the psychological aspect. Account managers should be mature and healthy. Bad temper, able to deal with setbacks and failures rationally. We should also be aggressive. At the same time, we should have strong communication skills and charm in language, manners, figure and temperament. Warm and cheerful personality, humorous language, flexible handling of problems, cautious and responsible business operation.

Third, business. Account managers should have systematic and solid business knowledge. First of all, we should be familiar with the bank's loan, deposit, settlement and intermediary business knowledge.

Annual Work Summary 3 As an account manager, the account manager of the bank always tightens the strings of his work, makes a good work plan around the work goals set at the beginning of the year, and carries out various tasks according to the workflow of completing small goals by stages and gradually completing big goals, so that all work can be carried out step by step. In 20xx, the bank added 32.56 million yuan in deposits. Completed 65,438+098.5% of the plan, discounted 9 acceptance bills with an amount of 5,265,438+00,000 yuan, completed intermediary business income of 30,000 yuan, and completed personal deposit collection of 770,000 yuan. At the same time, it also successfully completed fund sales, credit card and debit card marketing, and completed the online banking system of China Construction Bank, a power supply company. All work indicators have been completed!

With the reform of China's economic system and financial system, the trend of customers choosing banks has been formed, and the competition among banks is becoming increasingly fierce. In terms of business development, you have me and I have you. In order to survive and develop in the competition, how to serve key customers plays a decisive role in our business development.

In my work, I always set up the concept of customer first, taking the customer's affairs as my own business, worrying about the customer's urgency and thinking about the customer's thoughts. In terms of working methods, I always achieve "three diligence", diligent in moving my legs, diligent in hands-on and diligent in thinking, so as to win the support of customers for our business. I can be a serious and responsible person in my work. He captured the information from a cryptic remark made by a company's financial staff, and gave timely feedback and followed it. Finally, nearly 270,000 yuan of funds arrived at the beginning of the year, which achieved a "good start" and laid a good foundation for the bank's deposit increase work.

In the process of serving customers, I am careful and inject brotherhood and friendship into my work, which makes the simple and boring service work colorful and truly embodies the concept of customer first. When a customer receives flowers from him on his birthday, he will be moved by this surprise. If the customer receives his short message when he is upset, he will definitely put his unhappiness behind him for a while and hold a little gratitude; And when the customer is unfortunately lying in the hospital bed, he will see him running up and down after he is busy ... Although everything is normal and simple, there are not many meticulous people like Chen Gang.

I think, as an excellent account manager, we should always pay attention to market research and market dynamics. Studying the market is to analyze the marketing environment, study the customers on the premise of grasping the objective environment, understand the operating rules of customers' funds through the research on customers, and strive to track the downstream funds from customers to our bank, so as to realize the "monopoly control" of funds from the source, realize the internal circulation of funds and consolidate our financial strength. This year, in one of his clients, the capital flow is relatively large. In order to make his own funds circulate in the body, he started from scratch, won the trust of the unit with high-quality service, and gradually found out the downstream units of the unit. Through many door-to-door contacts, all the infrastructure funds allocated by the unit have been opened in our bank. In addition, in July this year, when the municipal government asked the national treasury to collect and pay the account of the budget unit and transfer the funds to the commercial bank, he took the initiative to contact the door and successfully retained a customer to open an account in our bank.

For example, taking health and fitness activities as a clue, carrying out table tennis and badminton activities with customers not only pushed the communication with customers to a deeper level, but also broke the traditional public relations model and received very good results in the work. In September this year, when he had a friendly technical exchange with the relevant personnel of a real estate company, he learned that the customer was going to auction some of his properties, and he worked actively to transfer the auction money of 50,000 yuan to our bank smoothly.

20xx, make persistent efforts, and try our best to finish every job on time and with good quality. Submit a more satisfactory answer sheet to the new challenge in 20xx!

;