Did ZTO Express stop running on January 27th, 221?

ZTO Express is running normally, and it hasn't stopped. Secondly, if your courier hasn't been delivered for 8 days, it may have been lost. You can call the courier customer service and ask about the details of the courier.

express rights protection.

regarding the rights protection of express delivery, the express delivery lost a piece, and I complained to the express delivery company, which was regarded as a "ball". When the courier disappeared, I immediately contacted the courier, but he said that he only sent it on behalf of him and asked him to find a warehouse. The warehouse also said to find a courier, and the courier then said to find a collection point, called the headquarters of the courier company, and the headquarters asked me to find the warehouse ...

Even, some courier companies have never answered the phone manually, only let us make inquiries in WeChat official account, and official website's reply has always been a robot. How can we communicate well?

In this case, don't blame us for being "heartless"!

look here!

Make a complaint through the post office's complaint website

But you should remember that you should complain to the courier company first. If the courier company fails to handle it within seven days or the handling result is not satisfactory, you can complain to the General Post Office, otherwise the post office will not accept it. And the complaint must have evidence. When the rights and interests are threatened, everyone should know how to save the evidence for later use! For example, logistics information, processing results of express delivery companies, etc.

After complaining on the complaint website of the post office, I successfully obtained the compensation. After the netizens filled in the information, the post office promised to have a reply within 3 days, but the next day, they received a phone call from the courier company, took the initiative to contact and handle it, and the attitude was excellent, and there was no feeling of being regarded as a "ball" at all. Because once the complaint is implemented, the courier will be severely punished, and the entire courier company will be warned!

In the era when everyone is a pickpocket, we are happy to "tear down" and sometimes encounter annoying "problem couriers (companies)". Today, let's talk about how to protect rights in this situation. After all, it's coming to the annual "Double Eleven Handpicked Festival". Some people may ask, "How can you complain about the courier because he has worked so hard?" What I want to say is that it is the responsibility of the courier company to safeguard the legitimate labor rights and interests of the courier brother, not the responsibility of the consumer. Express delivery companies should abide by the Labor Law and other laws and regulations, and give the courier brother enough labor protection. It is obvious robber logic to kidnap consumers with the theory of "courier's hardship" and let the public tolerate the unqualified service of express delivery companies. Of course, it doesn't mean that we should be picky and ask for express delivery. Anyone, including us, will inevitably make all kinds of small mistakes at work. If the courier brother corrects them in time, I think most people can accept it. But if it is a big mistake (such as losing a piece) and your attitude is very bad, then stand up and bravely defend your rights and interests.

Our rights

Express delivery companies have the obligation to deliver our packages safely to us within the specified time, and at the same time, we should protect our privacy and not open express delivery privately. I believe everyone knows about these, so I won't repeat them here. I want to emphasize that according to Article 25 of the latest Provisional Regulations on Express Delivery, "an enterprise engaged in express delivery business shall deliver the express mail to the agreed address, the recipient or the agent designated by the recipient, and inform the recipient or the agent to accept it in person. The recipient or the collector has the right to face-to-face acceptance. " It is illegal to throw the courier at the "rookie station" and "beehive" without permission. Sometimes the collection point is far away, and the courier puts it at the collection point without consent, without even notifying the SMS. In this case, we have the right to ask the courier to deliver the goods to your door.