12345 public complaint platform

12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations. [ 1]?

20 16 12 the national standard of the government hotline service specification, which was drafted by Jinan hotline in Shandong province for three years, passed the examination and approval of the national standards Committee and was officially released to the whole country. 12345 hotline officially rose to the national standard. [20]?

202 1 1 6, the guidance of the general office of the State Council on further optimizing the local government service hotline was issued to further optimize the local government service hotline and improve the government's service level for enterprises, [2]? 202 1 June1day, Beijing 12345 minors protection hotline officially opened, [10]? Shanghai 12345 minors protection hotline opened [1 1]? . On April 23rd, the General Office of the State Council issued the Opinions on Promoting the Efficient Linkage between the Government Service Convenience Hotline 12345 and the Alarm Service Desk 10 (Guo Ban Fa [2022]12).