I just received a text message in my QQ mailbox, saying that someone changed my secret phone again, as shown in the picture. Is this an official message from Tencent, or is it a scam to steal my accou

I just received a text message in my QQ mailbox, saying that someone changed my secret phone again, as shown in the picture. Is this an official message from Tencent, or is it a scam to steal my account?

First of all, hackers cannot change the passwords of some QQ users. The QQ Security Center has adopted protective measures to restrict account hackers from changing user passwords (such as restricting remote password changes, limiting the number of password changes, etc.) to avoid various adverse consequences caused by users losing their QQ accounts. Therefore, in most cases, hackers can only steal QQ passwords, but cannot successfully modify a large number of QQ passwords. Or the person who hacked the account may deliberately not change the password in an attempt to "play a long game and catch big fish." (1) For users who have set up password protection, even if the hacker changes the password, the user can retrieve the password by themselves. For the account robbers, instead of gaining any benefit, it actually aroused users' vigilance; (2) If there is no virtual property (such as Q coins, game equipment, etc.) in the stolen QQ account, the account robbers will attempt to check it regularly Account, property of value is transferred immediately upon discovery. If it is determined that your account has been stolen, you may hate the hackers, but calm down, you should do something to try to get your Q back, and it is necessary to ask an expert (at least know how to "reinstall the system", "install anti-virus" "Software" and "Spyware Cleaner") to help strengthen the security defense capabilities of your online computer. As the saying goes, it's not too late to fix the problem before it's too late. Step 1: Retrieve your password. The QQ Account Service Center provides two ways to retrieve your password: using password-protected data to reset the password and appealing to reset the password. You can visit the Account Service Center website (https://account/), click "Self-Service Retrieval of QQ Password" and follow the page prompts. A Use secret information to reset your password. If you have set up a "secure mobile phone", you can reset your password by sending a text message through your secure mobile phone; you can also reset your password by answering preset confidential questions and using your secure email address. B Appeal to reset password If password protection is not set or you forget key information such as confidential issues, you need to appeal to solve the problem. When making an appeal, you need to fill in as complete and accurate historical information as possible, because this information can directly affect the success rate of the appeal. It is necessary to remind you that you should provide the QQ password you used as early as possible, such as the initial password you used after applying for a QQ account. Step 2: "Declaration" of lost number. Before retrieving the password, you also need to promptly notify important friends on QQ to prevent account thieves from using the identity of the number owner to carry out fraudulent activities. Step 3: Strengthen security defense to prevent further loss. You should conduct a comprehensive security check on the computer where QQ is lost, including the following aspects: ● Operating system vulnerability check (computers with operating system vulnerabilities may be repeatedly hacked by Trojans and other malicious programs) Attack. QQ Doctor is recommended) ● Account hacking Trojan check (QQ Doctor is recommended) ● Virus check (use professional anti-virus software and upgrade to the latest virus signature database for full scan) ● Spyware check (use professional anti-spyware software to scan the computer Perform a comprehensive cleanup) Step 4: Change the secure password. Note that you will be very happy after retrieving your QQ password, but do not rush to log in on an unsafe computer (refer to step 3). If you log in blindly, QQ It can still be stolen again. On a computer that is confirmed to be safe, set a secure password for QQ. Step 5: Check the integrity of the information. Log in to QQ and see if the QQ friends and QQ groups in QQ are still alive. Some hackers are cruel to the number. The owner's friends are deleted and the group is disbanded... Fortunately, Tencent has now provided users with a QQ friend recovery system (huifu/). If you find that your friend information is incomplete, you can quickly retrieve it through the friend recovery system. Let you no longer have to worry! After following the above five steps, you can relax temporarily and QQ should be in a safe state. It is still necessary to strengthen safety protection during use and remember confidential information. Below you can learn more about how to prevent QQ from being stolen.

Recommendation 1: Necessary security measures need to be taken in all types of Internet scenarios A. When using a personal computer If you own an Internet computer, you can follow the following steps to take precautions, which can effectively prevent QQ from being stolen on your personal computer. 1. Take necessary security precautions for personal computers 1. Install anti-virus software and ensure that the virus signature database is upgraded to the latest version. Professional anti-virus software can prevent the intrusion of most popular viruses and Trojans, including account-stealing Trojans. Installing anti-virus software is the best protection Necessary measures for computer security. 2. Repair operating system vulnerabilities and third-party software vulnerabilities in a timely manner. Using computers with system vulnerabilities may lead to repeated infections with account-stealing Trojans 3. Use anti-virus software to scan the computer regularly (at least once a week) 2. When using QQ, take the following measures to enhance account security 1. Set up a secure login for QQ Password 2. Try to use the "automatic login" mode. This can eliminate the trouble of entering your password to log in to QQ, and can effectively prevent account-stealing Trojans from stealing the password during the input process; but if you and others are using the same computer, please Do not set it to log in automatically as this may reveal your private information. 3. Regularly use the QQ login box security check function to scan for account stealing Trojan B. When using an Internet cafe computer 1. Try to choose a regular Internet cafe to surf the Internet; 2. Before logging in to QQ, you should restart the computer as much as possible; 3. When opening QQ, if QQ logs in, You should try to use another computer when there is an abnormality in the box; 4. Use the QQ security check function to check for Trojans every time before logging in to QQ; 5. Use the soft keyboard to enter passwords as much as possible; C. When using other people's computers temporarily, please refer to "When using computers in Internet cafes" "Introduced in 3, 4 and 5, you should change your QQ password as soon as possible after use. Suggestion 2: No matter in which scenario you use QQ, you need to develop safe usage habits. 1. Do not use unofficial versions of QQ. Try to use the latest version of QQ software; download the latest version of QQ. 2. Try not to send anyone 3. Do not enter your QQ account and password on non-Tencent official websites (or software); how to identify Tencent’s official website address 4. Do not easily open files downloaded from the Internet or transmitted by netizens. Virus scanning should be performed; 5. Do not visit URLs of unknown security sent by strangers; 6. Change QQ passwords regularly; 7. Binding QQ login with a password card can greatly improve security. Recommendation 3: After receiving the abnormal prompt from QQ Security Center, immediately take necessary measures to resolve the abnormal state. When using QQ, if you receive a notification from the QQ Security Center that something is wrong with your account, it is likely that your QQ password has been leaked. The abnormal contents prompted by the QQ Security Center include: A. Required to enter a verification code during the process of logging into QQ; B. Required to activate the account during the process of logging into QQ; C. After successfully logging into QQ, an abnormal prompt record appears; D. When QQ is being used, the abnormal offline and prompt Log in at other locations; when E QQ is in use, it prompts that a Trojan that steals the account is found; check the performance when a Trojan is discovered. When any of the above exceptions occurs, you should pause the chat as much as possible, immediately conduct a comprehensive security check on the current computer, and Change your QQ password as soon as possible (if you cannot confirm that the current computer is safe, please change the password on another computer that is confirmed to be safe).