What should I do if the goods I bought in JD.COM are returned, but I have not received a refund?

The goods purchased by JD.COM have been returned. You need to wait until the merchant receives the returned goods before you can get a refund.

If the logistics information shows that you have signed for it and you have not received the refund, you can ask the merchant about the refund again. If the merchant still refuses to refund, you can also complain to the customer service in JD.COM. Under normal circumstances, JD.COM will not refuse a refund.