What is the phone number of health code transcoding?

400-666- 133 1 health code customer service hotline, 12320 health hotline, 12345 convenience hotline can be used.

Because one of the transcoding rules of health code is to encode according to the roaming information of mobile phone signal, your health code will be automatically converted into "yellow code" or "red code" according to the different risks of the area where mobile phone signal roams.

Generally, "yellow code" personnel can automatically switch to "green code" within one hour after receiving the results of the third nucleic acid test, but some "yellow code" personnel do not automatically switch to green code.

The reason may be that the data transmission in the health code database is delayed, the number of nucleic acid detection times does not reach the specified number, or the sampling interval of nucleic acid detection does not meet the requirements, which will lead to the unsuccessful automatic transcoding.

The person assigned the yellow code can do the nucleic acid twice every 24 hours for three days by the way of "two nucleic acids in three days". After the medical institution uploads the Fujian health code, the negative result will turn green.

If it is a provincial yellow code distributed through high-risk areas in other provinces, the province where it is located has no right to change it, and even if the "five-day and three-inspection" is completed, automatic transcoding cannot be realized.

If automatic green code conversion is not realized, it is necessary to verify the accuracy of personal information (name, mobile phone number and ID number) associated with the health code, report it to the local community/township, and conduct transcoding after manual review according to the transcoding process. You can also call the hotline 12345 for help.