12331 Complaint and Reporting Process

1. In the 12331 complaint and reporting process, the whistleblower reports to the reporting platform. After 12331 accepts it, it will conduct a study and judgment on the acceptance conditions. If it does not meet the acceptance conditions, it will not be accepted, and the reporter will be informed of the reasons. If it meets the acceptance conditions, After the application is accepted, it will be transferred to the relevant unit. After the application is completed, the reporter will be notified of the result and filed. 2. Introduction to 12331 12331 is the food and drug complaint and reporting hotline required by the "Measures for the Administration of Food and Drug Complaints and Reports (Trial)" issued by the State Food and Drug Administration in December 2011. According to the regulations, 12331 is a unified complaint and reporting hotline for food and drug regulatory authorities across the country. In addition to phone calls, units and individuals can report illegal activities in the development, production, circulation, and use of drugs, medical devices, health foods, and cosmetics to the regulatory authorities through letters, the Internet, faxes, visits, and mobile phone messages, as well as catering services. Food safety violations in service links. Food and drug regulatory authorities at all levels should establish specialized agencies responsible for accepting reports. After receiving a complaint report, the agency must unify the coding management, assign a dedicated person to take charge, and make a decision on whether to accept the complaint within 5 days. If the target of the complaint and the illegal behavior are clear and fall within the jurisdiction of this administrative region, they should be accepted. The deadline for all settlements is generally 60 working days. If the situation is complicated, the extension period shall not exceed 30 working days. From then on, all complaints and reports claiming that the subject of the report has caused death, involved high-risk products such as blood products and vaccines, and attracted the attention of mainstream news media, must be handled as important complaints and reports. The procedures for 12331 reports are acceptance, evaluation, acceptance and resolution. Those that do not meet the acceptance conditions will not be accepted, and the whistleblower will be informed of the reasons for rejection. Reports that should be accepted are also transferred to relevant departments for resolution. If readers want to complain about operators in the food and drug industry, you can report it to the 12331 platform.