When answering the phone and receiving text messages, I asked who the other party was.

Be sure to use the title "you". For example, when answering the phone, you can say: Hello, who are you? Or: Hello, who are you?

When texting, remember to say the word "um" more often. This is to express agreement and then express what you want to express. Even if you have different opinions, you can use a tactful twist

I hope you can You are helpful. In fact, it is helpful to learn some public relations etiquette or social etiquette