My mobile phone has been authenticated by real name, but what should I do if I keep saying that my real name authentication failed?

If they are old users, due to the current system upgrade, old users in some areas are temporarily unable to apply for real-name registration through mobile phone halls, Internet halls, SMS and other channels. You can provide your original valid ID card and mobile phone card Cato to your business hall (if you can't provide mobile phone card Cato, you can provide other auxiliary materials to reissue it according to the relevant regulations of your business hall, and the specific requirements for reissue are subject to your business hall).

Tips: As there are more and more real-name registration channels in various regions, it is recommended to contact local manual customer service to find out whether there are self-service real-name registration channels. Blacklist users can cancel the blacklist status by paying off the arrears, applying for real-name registration.