Why didn't I receive the phone call and text message from the courier, and the logistics showed "Express refused, ready to return"?

It may be that the buyer can't be contacted by phone, or there may be a problem with the process of the courier company.

After the courier delivers the courier to the buyer, the buyer refuses to sign for it for indescribable reasons. The courier will classify the courier as "problem courier" and truthfully fill in the reasons for the buyer's rejection, and then the courier outlet will submit the reasons for rejection. The courier company will take the initiative to contact the merchant to handle the courier, or the merchant will contact the courier outlet after seeing the information submitted by the courier. In short, the courier can only return to the original road if he is allowed by the merchant.

On the other hand, when the buyer refuses the courier, he can directly initiate the return on the online shopping platform, and the merchant will consult the buyer about the reason for the return. If the reason is reasonable, the merchant will agree to the buyer's application, and then the merchant will wait for the courier company to return the courier. After receiving the courier, the merchant will inspect the goods first. If there is no problem with the goods, the merchant will agree to the refund application, and the money spent on purchasing the goods will also be refunded.

Express refund must meet the requirements before it can be refunded.

Many people have a wrong understanding of "rejecting express delivery" and think that they can get a refund as long as they don't receive the goods. This idea is normal, but not necessarily correct. We must know that the current online shopping relies on major online shopping platforms, and the businesses that open stores on the platforms are actually supervised by the platforms. When the user refuses the courier, the courier will contact the shipper, and the courier company will return the courier to the original place of shipment only if the shipper allows the courier company to return the goods by the same route.

In other words, if the buyer refuses the courier, the courier will inform the merchant, or the buyer will take the initiative to refund the merchant, or the merchant will actively consult the buyer about the reason for the refund. If the merchant does not open the "seven-day refund without reason" service, if the reason is insufficient, the merchant has the right to refuse the refund.

So when you refuse the courier, you should take the initiative to apply for a refund from the merchant, and the merchant will enter the refund process after agreeing to the refund.