12345 What do you mean?

12345 call back means that the content of the phone you dialed has been accepted and there is a reply.

After calling the hotline 12345, someone will answer your question. After that, 12345 will pay a return visit to the handling situation and call you to find out the situation, mainly asking if anyone has called you to explain the situation and whether they are satisfied. In order to ensure that the demands of the masses are echoed, the method has established an automatic return visit mechanism. 12345 will pay a return visit, which represents the importance attached to your problem. If it is not resolved, you can continue to complain.

12345 call back, 12345 is the phone number of the mayors. If you need to report some unresolved problems, you can call 12345 for help or report the problems by telephone, so 12345 is also a telephone call back, which is necessary.

Time limit for return visit

According to the Implementation Opinions on the Construction and Operation of Nanjing "12345" Government Service Call Center, the front desk should pay a telephone call back to the applicant within 3 days after receiving the work order settlement information of the member units.

On March 15, the leaders of gaoqing county answered the phone and paid a return visit to the "12345" government service hotline. In order to further strengthen the awareness of serving the people of all levels and departments, especially leading cadres, and make every effort to solve the problem of "urgent difficulties and worries" of enterprises and the masses, we will polish the service brand of Zibo 12345 government service hotline "complaint is handled immediately, catch it to the end". According to the Notice on Doing a Good Job in Receiving and Returning Visits by the Principal Responsible Persons of District and County Governments and Municipal Government Departments (Units) to the Government Service Hotline 12345 in 2023, the matters related to the receiving and returning visits by leading cadres by telephone on March 15 are hereby announced as follows:

First, the time to answer the phone and pay a return visit

March 15 (Wednesday) 9: 00-11:00 (10: 30-1:00 is the return visit time).

Second, the special line telephone

5 1 12345

Third, receiving districts and counties.

Gaoqing county municipal government

Fourth, take the lead.

Sun Xiao, member of the Standing Committee of Gaoqing County Committee and deputy magistrate

Verb (abbreviation of verb) acceptance range

All kinds of consultation, help, complaints, reports, suggestions, etc. Within the county seat of gaoqing county, it belongs to the acceptance scope of Zibo 12345 government service convenience hotline.

Sixth, warm tips

(1) The telephone channel is the way to accept this kind of call. Citizens can report their problems through 5 1 12345 and refuse to receive visitors.

(two) calls beyond the scope of acceptance shall be handled by the staff of Zibo 12345 government service hotline according to the hotline workflow.

(three) the complainant shall be responsible for the authenticity of the matters reflected, and the matters reflected shall conform to the objective facts.

Zibo Municipal People's Government Citizen Complaint Center

March 2023 1 1