"Hello, I am a deaf-mute deliveryman, and your courier has arrived!"

At first glance, there is nothing special about them. But in fact, they are all deaf-mutes, from the first deaf-mute express team in China-"Wusheng Express".

"I am a deaf-mute deliveryman, and your courier has arrived."

After more than a year of unemployment, 27-year-old Xu Shengliang, like other 39 deaf-mute brothers, has a new identity-"my voice courier".

At 6: 30 in the morning, the first batch of parcels arrived at Liangcheng Road Express Station in Hongkou District, Shanghai, and five deaf-mute couriers were carefully unloading and scanning the code.

On that day, the outdoor temperature in Shanghai was as high as 35℃. At about 3 pm, Xu Shengliang rode an electric car to the front of a residential building and played a mobile phone voice on the intercom of the security door: "Hello, I am a deaf-mute delivery clerk, and your courier has arrived."

This speech was recorded by a colleague to Xu Shengliang in advance. After the door was opened, he flew all the way to the sixth floor.

This is the fifth time that Xu Shengliang climbed the 6th floor to deliver the package today. After running downstairs and sweating, he said in sign language: "The customer is anxious to wait for the express delivery. It is inconvenient for us deaf people to communicate with each other and want to deliver them to customers as soon as possible. "

From communication difficulties to sending 200 pieces a day.

At present, there are 40 "Vu Thang couriers" in Hongkou and Putuo District, with an average daily delivery volume of about 200 pieces. They get the same pay as the courier at the express station.

According to Xu Shengliang, many people didn't know how to find the house number before, and the foreign brother didn't even know what "get" meant. Now, it is not a problem for them to walk around the streets. Originally, because the road was unfamiliar, the delivery often went the wrong way, and the delivery volume was less than half of that of a skilled hand. Now, they can keep the order of express delivery.

I have encountered malicious complaints at work and gained a lot of understanding.

However, the work of deaf-mute couriers is not always smooth sailing, and sometimes they are wronged.

The person in charge of the Liangcheng Road site said that almost everyone in the station had been complained and fined at the beginning. The most common reason is that they ring the doorbell, because they can't hear it, which leads to a long time and is complained by the owner or neighbor as "disturbing the people".

Others bullied them into not being able to speak, deliberately complaining that they didn't receive the courier or put it in the designated location.

However, most citizens expressed their understanding and support after knowing that they were deaf and dumb.

The doorman of Water Circuit 1 130 said that he knew that it was inconvenient for deaf people to communicate, and sometimes he would help them deliver express delivery that could not be delivered to residents' homes on the spot. After a long time, everyone is used to communicating with them by SMS about the delivery time and delivery address. These deaf-mute couriers have gradually gained trust, and the business volume of collecting pieces has also been rising.

With these goodwill, these courier buddies also feel that it is easier to stick to it.

My Voice Express provides a fair working environment for the deaf.

Gu Zhong, the founder of Wusheng Express Team, used to be a sign language news host. Because his parents are deaf-mute, he can play the original "Shanghai dialect" sign language since he was a child, and he has also done many public welfare projects to help the disabled.

At the beginning of this year, affected by the epidemic, the customers of Guzhong Charity Supermarket dropped sharply. At the same time, the demand for online shopping is strong, and logistics personnel are very scarce. So, he thought of using his sign language expertise to recruit deaf people with employment difficulties to deliver goods to their homes.

The recruitment notice of "My Voice Express" published by him in the circle of friends was widely spread in the deaf circle and soon attracted many deaf people. After the traffic between provinces and cities was restored, many deaf people came here from other places and went back and forth for hundreds of people, but in the end, 40 people have been working until now.

At first, they distributed goods for charity supermarkets. Later, Gu Zhong found a nearby courier station, transported it to a courier station that was short of manpower, and sent the courier out with a sound courier. Take the Liangcheng Road Express Station where Xu Shengliang is located. Among the 60 courier brothers, there are already 9 deaf people.

Now more and more deaf friends come to consult and apply. At present, "Wusheng Express" is docking with special schools in many places, and plans to recruit deaf-mute people in poverty-stricken areas for employment. It is estimated that the team size will reach 300 by the end of the year, and more people will shine here like Xu Shengliang.

Xu Shengliang said that the courier is a post that will be rewarded as long as he is willing to endure hardships, and this equal working environment is exactly what they are eager for. Because of this, they cherish this opportunity to create a better life with sweat.

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