Will the micro-store deduct money when reminding the delivery?

After purchasing the product, the words "Prompt for delivery" will appear on the product order page before delivery.

If the buyer places an order for urgent delivery of Taobao, the merchant needs to handle it within 24 hours after the urgent delivery task is generated.

There are only two ways to deal with it: immediate delivery; Contact the buyer to negotiate a refund. Since a work order will be automatically generated after clicking "Prompt for Delivery", if it is really impossible to deliver the goods, further negotiation is needed.

If the seller fails to deal with the problem within the time limit, the platform will initiate a complaint about the delivery problem on behalf of the buyer. If the complaint is successful, the seller will be paid and the violation will be deducted.

The money paid for the complaint is not for the buyer, but for the platform.

It stands to reason that this is a transaction between the buyer and the seller, which belongs to the contractual relationship. If one party fails to perform the contract (timely delivery), even if the compensation is deducted, it needs to be paid to the buyer. However, in addition to paying the buyer, the deducted money must also be handed over to the platform, which many people think is unreasonable.

After all, for some small and medium-sized businesses, this regulation is not friendly to them. In the past two years, e-commerce has also been hit by major environmental problems, and life has been difficult enough, and it really can't stand the toss.