What should I do if my home suddenly loses power?

If you are a power customer of Guangdong Power Grid Corporation and there is a power outage,

1. If it is judged that the power outage belongs to a household, it may be caused by behind-the-meter line failure, switch tripping, etc. In this case, it is recommended that you try to reset the indoor switch while ensuring your own safety. If you can't operate it, it is recommended that you entrust a qualified construction unit to handle it.

2. If it is judged that there is a power outage in the area, this situation may be caused by a sudden failure of the power supply line. It is suggested that you can call the 24-hour power supply service hotline 95598 for details.

3. In case of power failure, it is an emergency, and the customer cannot be notified in advance; I'm very sorry for the inconvenience. The power supply department will try its best to repair it and try to reply you in the shortest time.

4. In case of planned power outage, the power supply department will notify by SMS seven days in advance, and in case of temporary power outage, it will notify by SMS 24 hours in advance.

if you need to know more information about power outage and power resumption, you can also follow the public platform of "China Southern Power Grid 95598" through WeChat, and click My Power Use >; Power outage/repair > Select the power consumption area and region >; Enter the "verification code" and submit it to query the power outage information.

I hope our answer will be helpful to you.