How do intermediaries chat with customers?

Question 1: How did the intermediary become friends with the customer to talk about life and hobbies?

Question 2: As a real estate agent, how to find real customers quickly and accurately? 5 points 1. Only when there is demand will there be an intention to buy a house. First of all, it is necessary to make clear whether your customers really have the intention to buy a house and whether they have the impulse to buy a house. It's no use explaining to him again.

2. Whether you can sell a house depends on the real estate agent choosing a house for the customer. Chat with customers sincerely, get a general understanding of customers' needs, and choose a suitable house for customers from the standpoint of customers, not just for selling houses.

3. Learn to observe customers, listen and analyze. When talking to customers, be sure to observe more. Through the observation of customers (eyes, manners, expressions, etc. ), you can know the psychological changes of customers in time, understand the real needs of customers, analyze each other's cards and mentality, spy with words, and eliminate obstacles in the bud; It's easy to reach an understanding with customers.

4. Have professional knowledge. Since we are engaged in real estate sales, we should be familiar with the real estate market, laws and regulations, finance and so on. We are experts in real estate sales,

5. Customers will never want to buy expensive ones. You should analyze the problem from the customer's point of view, so that the customer feels that he has taken advantage of it, even if the customer buys something expensive, he can accept it gladly.

6. Grasp the weakness of customers and start quickly. When talking to customers, customers only need to say that they will definitely want the products, but compare them again. Go back and wait for my call. At this time, try not to wait, seize the weakness of the customer, kiss up first and then force the order.

7. Learn to praise customers. Everyone likes to be praised by others, and a simple compliment will make the other party feel extremely gratified and narrow the distance between the two sides.

8, empathy, retreat for progress. Let's not rush to refute the customer's theory. We should put ourselves in the customer's shoes. In the case of empathy, customers are more likely to accept your point of view.

9. Use small strategies to * * * customers. Customers often hesitate in two or more buildings and cannot make a final decision. In addition to highlighting the advantages of the project, we also used some small strategies to * * * customers.

10, kill two birds with one stone-interactive marketing. Maybe it's not a prospective customer at this time, but two or more? We should learn to enlarge the marketing effect and let existing customers constantly influence other customers.

Question 3: As a real estate agent, how can we talk to attract customers? First of all, we should think about them from the customer's point of view, and get the customer's recognition from the professional quality and personal image. This way, customers will not be prepared for your failure. It doesn't matter. Always sum up the reasons for each failure. Sales is an accumulation process. Reasonable training is unreasonable. It's tempering. Treat every difficulty as an exercise! Come on!

Question 4: The speaking skills that real estate agents should know belong to Xinwo Real Estate: there is nothing to say and nothing to say. The most important thing is to observe customers, what they are thinking, what they want to hear and what they want to know. Just say it again.

Question 5: I am an expert in installation. How to chat with the customer's 1 I suggest searching online for some sales skills to learn!

2. recently, I used lazy people to listen to books to learn, and the fragmented time didn't hurt my eyes!

Question 6: Where do real estate agents usually talk to customers with peers? Hello, I am the salesman of elite real estate. Most customers get it through the internet, or send a page and wait for a while. I hope my answer will satisfy you.

Question 7: What should a real estate agent do and talk about when communicating with customers for the first time? Tell the customer what to say when you get home. There is a prize for answering! The purpose of the house, the house type, and the average price comparison between the house and the surrounding communities can be used to talk about the customer's bottom and what to do, whether there is a real estate at present, whether there are conditions for buying a house, and how much monthly income. What needs to be accumulated, except the talented.

Question 8: How to be a real estate agent must meet the following requirements: 1, and be able to bear it. It is the ability that every real estate agent, especially young people who have just left school and taken up jobs, should have to straighten their position, correct their mentality, face pressure and bear challenges. There is no such thing as pie in the sky. What line of success can be easily achieved? If every list goes well, never refuse? If so, let's all be real estate agents. You can always imagine your excellent grades, the happy things in the past, and the expectations of friends and family. I am a real estate agent, and my major is to provide services to others. The person who rejected me may have missed a good opportunity. They actually lost more. 2. Analytical ability. Real estate agents should have keen analysis ability of market opportunities, learn to discover market opportunities and open up new markets. Stand out from the competition. Analyze the market demand and the success factors of gold medal brokers. These are all things that we should learn from and analyze. Constantly look for gaps in the market or new growth points in performance, so as to be in an invincible position. 3. Communication skills. A successful real estate agent must be a good communicator. Real estate agents, their job is to deal with people. How to communicate with customers, homeowners and colleagues is the key to success. It is one of the most important abilities of real estate agents to sell their ideas, beliefs, schemes and methods to superiors, subordinates and client owners. Good communication skills are the best way to win the support of others. Practice tells us that many problems in sales are caused by poor communication. Communication is mainly about telling others what you think, but also listening to others' ideas. Everyone has a desire to be respected. You should pay attention to others, listen carefully to every word of others, express your meaning very clearly, clearly know their thoughts and inner feelings, smile, be warm and sincere, and let others have the desire to talk. 4. study. Never be satisfied with what you have achieved. We should keep learning new knowledge, absorb nutrition, learn from top experts, learn their good elements and apply them to practical work, so as to ensure the continued success of real estate agents. For real estate agents, the sales career is like a battle, an uninterrupted and breathless battle. There are many failures in victory, and fear, disappointment and rejection are often mixed with joy, expectation, pride and excitement. 5. knowledge. The professional knowledge of brokers is mainly manifested in four aspects: having a comprehensive understanding of the company. The process and quality management of real estate sales, the content of after-sales service and the development direction of the company. Master the terminology of real estate industry. Brokers should know the development direction of local real estate, and at the same time accurately grasp the local real estate trends, the advantages and disadvantages of competitors, and reliable selling points. In addition, we should master the knowledge of real estate marketing, bank mortgage, property management, engineering architectural knowledge, real estate law and so on. Master the customer's purchasing psychology and characteristics. 6. Details. From the customer's point of view, most customers can't take a fancy to it at once. If you can offer more choices at once, especially in bad weather, they will talk to you endlessly and be grateful. After all, you thought about their next move. Sometimes when I know the next property they are going to, I will directly advise them whether to go or not. Because some houses are defective or do not meet their requirements, it is a waste of time for them to go. Tell them directly yourself, lest they run around. Actually, your service has gone a step further. One hundred customers come to see the house. Can a good man place an order on the spot? Yes, sometimes. But in most cases, this is impossible. If the customer and the broker don't know each other before and have no trust relationship, the customer will hesitate; Think again. However, as a broker, will you be disheartened or snubbed because one hundred clients come to you to show him the house, and no one places an order? If that's the case, you've come, so give up this industry as soon as possible. Some people say: you have a good attitude and never get bored. If I were you, I would have ignored them long ago. Who has patience! In fact, if you think about it carefully, you will know that if you take good care of 100 customers, any of them may become your loyal customers at some point in the future. If you ignore them because they don't give you any chance to place an order now, you will get nothing. If you take good care of them, you may win these 100 customers ... >>

Question 9: How do real estate agents deal with customers, how to deal with customer rejection and coping skills (super practical)

First, the differences in peer conditions.

Status: (coping skills)

1, analysis% difference: the difference between 4% and 3% is obvious. With our sales ability, customers and their dependence on us have already exceeded 1% several times.

2. Analysis of added value: put forward the added value of housing condition inquiry service, input computer circulation, DM production, newspaper advertisement, window setting, online sales, striving for conditions, etc., including the completion of this transaction.

3. Show proof of facts: show proof of our actual performance in our store, our district, our building, this month and individuals, so as to convince.

Second, peer destruction.

Status: (coping skills)

1. Analyze the cause of destruction: Why do you speak ill of us? Because we have the opportunity to serve you, I am never afraid of comparison. I am afraid that you will listen to lies by mistake and don't really understand us.

2. Prove the facts: If it is as they say, why not show the facts? Take out your own proof?

3. Is the customer at ease? Market competition forces them to destroy it in a bad way, whether for business or not.

Will any means be used on the homeowner?

Third, the peer contract has not expired.

Status: (coping skills)

1, there are different opinions: such a beautiful case must be closed soon? Unfortunately, my buyer can't find such a house.

2. Bless the transaction first: Congratulations on the house you are so inclined to sell soon? In case no one decides, we have many buyers. I can decorate the stairs first, and buyers will like it very much.

3. Put forward the information action test: This is the information of our buyers, who are all looking for three rooms, ***40. Actually, let's sell it.

There will be a good result.

4. Closing experience: This is a case we sold recently, and there is one near here. We had one last month and closed it in seven days. Our buyers are very powerful. If entrusted to us, it will be closed soon. I suggest you try our efficiency.

Fourth, the host has a high attitude and is stubborn.

Status: (coping skills)

1, low-key praise: low-key praise first, very modest attitude.

2. Understand the owner's hobbies: first talk about the owner's interest collection, hobbies, experiences, family, etc.

3. talk about your bitter achievements: talk about your bitter achievements in your work ...

4. Thanks for the message left during the interview: Nice to meet you. Whether I have the opportunity to talk to you about the house, listen to a speech, and leave some company and self-introduction materials, I will benefit a lot from my next visit.

Fifth, the owner has a bad impression on the intermediary.

Status: (coping skills)

1, find out the reason: apologize to the owner first, will you let us know your personal experience?

2. Different differences: different intermediary companies, different times, different stores and different people are different.

3. Take out proof of performance: take out your own achievements, word of mouth, awards, thank-you letters and give a promise.

4. Close relationship: close customer relationship, fellow villagers, and win customers.

Sixth, the owner does not trust.

Status: (coping skills)

1, cordial care: natural attitude, objective and positive words. In a caring way,

EX, it's too difficult for you to sell your own house. Leave it to us. You should enjoy yourself and don't worry about it.

2. Build trust: cultivate trust, agree on time and punctuality, send information, be objective and substantial, everything is well-founded and every sentence is true.

3. Chat: Emotional chat, chat, I really want to know what terms you will entrust? At least give me a chance to try. ...

Seventh, my persuasion is not enough.

Status: (coping skills)

1. Pay attention to the interests of homeowners: understand the needs of homeowners, explain and prove, and have the ability to create value and benefits for homeowners.

2. Show self-confidence: be firm and use affirmative sentences, such as I am sure, I am sure, my customers will like it, and so on.

3. Strong data proof: provide actual transactions, customer information, service records, etc.

4, expert posture: the action is clean and neat, expert posture.

Eight, not enough preparation in advance.

Status: (coping skills)

1, market consultation report: market, peer consultation, real economic situation, opportunity judgment, and the preparation of information report should be thorough and accurate.

2, the homeowner's background mentality resistance rehearsal: the reason for the homeowner to sell the house background: the resistance should be more understood and analyzed, and it is best to have sufficient drills beforehand.

3. Thanks for the letter of recommendation: personal "transcripts" should be fully prepared to strengthen customers' trust in themselves.

4. Neighborhood relations: Pay tribute to neighborhood managers, guards and shops in advance. ......................................................................................................................................................... & gt

Question 10: How to express 250 points to the guests in diplomatic language depends on your oral English. Oral English is also an art. I suggest reading books in this field to improve my oral English.