Excuse me, how to refuse express delivery? Please answer the person who refused the express delivery.

On the premise that the goods are not signed, directly tell the courier to refuse to sign, and there is no need to sign. The courier will take the courier back and send it back to the shipper.

About the freight after rejecting the goods:

1, the postage of rejected goods only needs to be calculated by who will pay the returned freight, and the postage calculation should be based on the reason why the consumer refused to sign. If the consumer has applied for a refund in Taobao backstage before the merchant delivers the goods, or has contacted Want Want and failed to deliver the goods, the merchant will still deliver the goods with a positive reply. At this time, the freight for refusing to sign is borne by the merchant, and the responsibility has nothing to do with the consumer.

2. If the consumer does not give any instructions to the merchant in advance, contact the merchant for a refund after delivery. At this time, if the courier is refused through negotiation with the merchants, the courier fee will be specifically negotiated by both parties, so it is reasonable for consumers to refund the freight, but many merchants will not ask customers to pay, so it is recommended to negotiate with the merchants.

Extended data

Precautions for returning goods:

If the seller says that you haven't received the return, but you have actually returned it, Taobao will ask you to provide relevant certificates (such as express delivery and receipt). ) for verification.

If you use the collection method to return the goods, and indicate that you have obtained the seller's consent, Taobao will ask you to cooperate with the seller to provide the Ali Want Want chat record that you agree to use the collection. If you can't provide it or the voucher is invalid, you need to pay the freight.

If the seller bears the return freight, you need to provide us with the specific return freight amount (express bill) for Taobao to handle.

Taobao Rules-Return Dispute Handling (Buyer's Edition) Taobao Rules-Receiving Dispute Handling (Buyer's Edition) Taobao Rules-Freight Dispute Handling (Buyer's Edition) Taobao Rules-Delivery Dispute Handling (Buyer's Edition)