The vivo mobile phone I bought can't send and receive short messages, only make phone calls and surf the Internet. Why?

The mobile phone cannot receive/send SMS or MMS, so the following methods can be used for troubleshooting:

1. Some SMS/MMS messages cannot be received.

1. Check whether the number blacklist is set in the harassment information interception.

Enter the information app-circle icon in the upper right corner-harassment information interception-blacklist management-number blacklist. If the number is blacklisted, incoming calls and messages will be blocked.

2. Check whether there is any third-party housekeeper software to intercept SMS/MMS.

Some security management software will intelligently filter the received SMS/MMS, so it is recommended to uninstall this application. The list of these softwares is generally named as "XX housekeeper" or "XX security assistant";

Please check if you just can't receive the SMS/MMS sent by Apple.

If you just can't receive SMS/MMS from Apple's mobile phone, but you can receive messages from other mobile phones, it may be because an Apple device has been bound before the mobile phone number, and the other party sent iMessage instead of ordinary SMS. Please refer to Apple's official instructions to unbind the mobile phone number from the Apple device. The specific steps are subject to Apple's official instructions.

4. Check whether the content of SMS/MMS contains sensitive words, which makes the mobile phone unable to receive it.

Ask the other party to use test SMS/MMS, such as sending: hello, thank you, etc. , check whether it can be received normally. If it can be received normally, it means that the SMS/MMS sent before may contain sensitive words.

Second, I can't get any short messages.

1, you can try to switch flight modes, or restart your phone after triggering the network and try again.

2. The third-party SMS/MMS App may have compatibility reasons, so it is recommended to use the SMS App that comes with the system. Go to Settings-Applications and Permissions-Rights Management-Permissions-Default Application Settings-Information and set it as Information.

3. Check whether the number of the SMS center is set correctly.

Enter information-click on the dot in the upper right corner-Settings-More Settings-SMS center number. If you don't know the local SMS center number, please contact the operator to get the SMS center number and set it.

4. It is recommended to put the SIM card on other mobile phones to receive SMS/MMS test. If you still can't receive SMS/MMS, it is recommended to consult the operator's customer service.

5. Enter Settings-System Management/More Settings-Backup and Reset/Restore Factory Settings-Restore All Settings-Restore and Restore Settings Options. This operation will not delete files or software, but will cancel the password and restore all settings, including the set wallpaper, unlocking method, WiFi, default opening program, etc.

note:

Enter cloud service-device cloud backup-backup data type-system data-return-immediately back up some backup system settings and desktop layout;

Cloud service-data synchronization-turn on WLAN and Bluetooth to synchronize data to cloud service.

6. If the above operations are still not improved, it is recommended to take the mobile phone to the vivo customer service center for testing and processing. Go to official website /vivo Mall APP-My-outlet to inquire or click the webpage link, and select the current city to get the address and contact information of the service center.

Tips: In order to save time, it is recommended to contact the customer service center staff by phone before going, to avoid running empty, to plan the trip reasonably and to travel safely.