Notice on Printing and Distributing the Program of 3 15 International Consumer Rights Day

Notice on Printing and Distributing the Program of 3 15 International Consumer Rights Day

All disciplines, institutions (teams) and associations:

The "3. 15 International Consumer Rights Day Program" is hereby printed and distributed to you. I hope to conscientiously implement it in combination with the actual work.

Attachment: International Consumer Rights Day 1 and 3. 15.

2, 3, 15 activity statistics

3, 3 15 slogan

4. List of 20XX 3. 15 Large-scale Theme Activities of Xixia Industrial and Commercial Branch

Xx 28th, two thousand

Attachment 1:

"3 15" International Consumer Rights Day

20XX "3 15 "International Consumer Rights Day is coming soon. In order to widely and deeply publicize the theme of "consumption and service" in 20xx, according to the requirements of "early arrangement, great momentum, wide publicity and deep influence" of Yinchuan Industrial and Commercial Bureau and Yinchuan Consumers Association, Xixia Industrial and Commercial Branch and Xixia District Consumers Association have formulated the following activity plans in combination with the actual situation in their jurisdictions:

I. Theme of the event

20xx "315" International Consumer Rights Day publicity and service activities should conscientiously implement the spirit of the regional industrial and commercial administration work conference, closely focus on the theme of "consumption and service", take "serving consumers, serving economic development and serving social harmony" as the purpose, firmly establish the concept of putting consumers' rights and interests first, actively carry out publicity and consultation services, carry out consumer education and consumer guide in depth, and vigorously rectify the market economic order. Strengthen market supervision and management, purify the market environment, fully display the results of counterfeiting, publicize famous products, strive to create momentum, expand influence, and make the theme of "consumption and service" deeply rooted in people's hearts and become a household name. Through the extensive publicity of the theme of 2008, the whole society is urged to pay attention to expanding the relationship between consumption and service consumers, service economic development and harmonious service society, and strive to create a good consumption environment and improve consumers' consumption expectations; Effectively strengthen the protection of consumer rights and interests and enhance consumer confidence; Guide consumers to establish a scientific, reasonable, healthy, civilized and sustainable consumption consciousness and promote sound and rapid economic and social development.

Second, the activity time

20xx "3 1 5" organized various activities for two months from February1day to March 30, in which March10-0/6 was the "3 15" intensive publicity week.

Third, set up a leading group for the "3 15" activity.

Team leader: Liu Fang

Deputy Team Leader: Li Zuning

Members: Li Hongmin, Chu Jianping, Chen Yongan, Wang Haicheng and Wang Long.

Zhao Lv Youtao, Xu Qunzhi, Wang Qinghui, etc.

Shen Rujun Meng Dianchang Liu Songshan

The office is located in the Consumers Association, and the director of the office is Chu Jianping (concurrently).

Four. Contents and forms of activities

1. Seriously organize consumer education and consumer guide activities. Starting from February 1, all departments should compile consumer education and publicity and education materials such as consumer guide textbooks, scientific consumption knowledge, publicity and education pictures, slides, etc. in combination with food safety, commodity quality, agricultural supervision and consumer rights protection in the service field. , easy to understand, illustrated, intuitive. Through holding reports on consumer rights protection, case lectures, displaying fake and shoddy goods, and sending industrial and commercial cadres to the grassroots, we will conduct face-to-face and vivid publicity and education guidance for primary and secondary school students, urban residents and rural consumers, carry out consumer education and consumer guide's "into the community, into the school and into the countryside" activities in a down-to-earth manner, mobilize all sectors of society to participate extensively, and strive to create a strong momentum of consumer education guidance. During the publicity and education period, all departments should focus on urban communities and rural areas, carefully organize 2-3 consumer education and consumer guide activities before the Spring Festival, set off a consumer education guide upsurge, and achieved remarkable results. Through consumer education and consumer guide, popularize consumer knowledge, improve the awareness and ability of safeguarding rights according to law, and actively promote harmonious consumption; Through consumer education and consumer guide for producers and operators, we will improve our awareness of honesty, law-abiding and self-discipline, and be responsible for consumers with their qualified goods and standardized services; Through the "one meeting and two stops" consumer education and consumer guide, give full play to the supervision and auxiliary role of "one meeting and two stops" to better serve consumers.

2. Focus on "3 15" publicity week. Around the activity of "Home Appliances Going to the Countryside-March 15 Consumer Rights Protection Going to the Countryside", all departments should concentrate their time and personnel, set up publicity service consultation points in the main streets of cities, rural markets and densely populated areas, answer consumers' knowledge about home appliances consumption, automobile consumption and other commodities on the spot, accept consumer complaints in time, and provide practical services for consumers. At the same time, according to the actual situation of the jurisdiction, vigorously publicize the achievements of the industrial and commercial departments in safeguarding rights, organize and carry out consulting services such as the identification of counterfeit and shoddy goods, and create a good atmosphere in which everyone attaches importance to protecting the legitimate rights and interests of consumers in the whole society.

3. Set up sub-meeting places and hold commemorative activities.

On the morning of March 15, Xixia District Industrial and Commercial Branch and Xixia District Consumers Association set up a branch venue in Ningyang Store of Xinbailian, Xixia District, and held the commemoration of "March 15" International Consumer Rights Day and the mobilization meeting of "Consumption and Service" theme activities in Xixia District in 20XX. First, the waist drum team performed; Second, representatives of enterprises published consumer rights protection proposals; The third is the speech of the leaders of Xixia District; Fourth, the leaders of Xixia Industrial and Commercial Branch reported the achievements of food safety supervision and anti-counterfeiting rights protection in 2009; Fifth, an initiative declaration on organizing students to carry out healthy consumption and scientific consumption; The sixth is to set up on-site consultation service desk, fake and shoddy goods exposure office and other activities; Seventh, hold a joint exhibition of trustworthy enterprises' assured goods, organize 40 famous enterprises to display their goods, and fully display the good fashion of trustworthy enterprises; Eighth, hold the "3. 15" art performance, interact with consumers, and conduct prize-winning questions and answers on consumer knowledge. After the meeting, we will participate in the centralized destruction of "green" fake and shoddy goods organized by the regional bureau, implement the 123 15 hotline duty system, and earnestly ensure that "all complaints will be answered, all questions will be answered, all cases will be investigated, and investigation will be effective" to ensure that the settlement rate of complaints and reports will reach 100%.

4. Publicize the theme of "consumption and service" extensively and deeply. All departments should make good use of the "315" International Consumer Rights Day, adopt various forms, publicize the theme of "consumption and service" with great fanfare, and carry out the theme activities of "Beautiful Year" in a down-to-earth manner. First, organize a symposium on the theme of "consumption and service" attended by people from all walks of life to talk about consumption and rights protection and create a strong atmosphere of public opinion; Second, organize and carry out after-sales service questionnaire survey with "home appliances going to the countryside" and "cars going to the countryside" as the main contents, and urge operators to earnestly fulfill the national legal obligations of "three guarantees" of after-sales service, continuously improve service quality, enhance consumer confidence and expand consumer demand; The third is to focus on hot complaints and difficulties in safeguarding rights, conduct commodity consumption surveys in combination with market rectification, issue consumer warnings and tips to the society, and promote operators to operate according to law.

5. Launch "3 15" series of publicity reports to create publicity momentum. During the "315" activity, all departments should take the initiative to contact local news departments such as television, radio and newspapers, give full play to the role of news media at all levels in public opinion supervision, vigorously publicize the "315" activity in an all-round, multi-level and multi-angle way, publicize the achievements of the industrial and commercial departments in rectifying and standardizing the market economic order, and expose typical violations that disrupt the market order and infringe on the legitimate rights and interests of consumers. At the same time, it is necessary to arrange public service advertising activities in the main streets and central areas of the city, and set up warm tips in large shopping malls, supermarkets and bazaars, such as "You need my service, you need to find a merchant if you have something to do" and "When your consumer rights are infringed, please call 123 15" to create a publicity effect.

6. Carry out special market rectification actions, and comprehensively set off the "3 15" anti-counterfeiting storm. As the Spring Festival approaches, all departments should, in accordance with the overall deployment of the Municipal Bureau, focus on law enforcement, strengthen market supervision during the Spring Festival, take key areas, key fields, key places, key markets and key varieties as the breakthrough points, carry out targeted special rectifications such as food safety, protecting farmers with red shields and cracking down on commercial fraud, severely investigate and deal with a number of typical cases closely related to people's lives, and focus on rectifying a number of outstanding problems that consumers are generally concerned about. For major cases with serious circumstances, bad nature and strong social repercussions, we should not show mercy, but be soft, quick, heavy and ruthless, and set off a "3. 15" anti-counterfeiting storm in an all-round way to create a safe and secure market consumption environment. Focus on the following four special law enforcement inspections:

The first is to carry out special law enforcement inspections on food safety. Focus on rectification of rice and flour products, edible oil, meat, vegetables, eggs, dairy products, non-staple food, soy sauce, vinegar, salt, cakes, aquatic products, halal food, halal catering, etc. Focus on special law enforcement inspections of holiday foods and foods that people need to consume in their daily lives, and special law enforcement inspections of bagged flour, rice, bottled edible oil, prepackaged vegetables and fruits in supermarkets. Severely crack down on illegal activities such as manufacturing and selling fake and shoddy food, distributing toxic and harmful food, operating food without a license, and distributing unqualified food, and strictly investigate illegal activities such as "fake halal food" with halal food licenses and halal signs that do not meet the operating conditions of halal food, and effectively protect the consumption safety of the food market. Give full play to the role of food rapid detection box, organize food safety rapid detection, strictly control food quality, and ensure food quality and safety.

The second is to carry out the special law enforcement inspection of "Red Shield Protecting Agricultural Insurance and Spring Farming". Around the spring ploughing season, we will carry out the "Red Shield to Protect Farmers" campaign, focus on the market supervision of key agricultural materials such as seeds, fertilizers, pesticides, agricultural machinery and spare parts, and agricultural films, and severely investigate and deal with the acts of manufacturing and selling fake and shoddy agricultural materials that endanger the Agricultural Bank of China. Conscientiously carry out directional monitoring of the quality of agricultural commodities in circulation, increase the quality monitoring of agricultural commodities, timely announce the quality monitoring results to the society, issue consumption warnings, and guide farmers to rationally choose agricultural materials. Strengthen the supervision and inspection of agricultural operators' "one household" and standardize their business behavior. Through "sending the law" to the market and entering the countryside, we will provide consulting services for farmers on the spot to enhance farmers' awareness of consumer rights protection. Further establish and improve the network of rural consumer rights protection organizations, vigorously promote the "five advances" and "two stops for a while" of 123 15 consumer rights protection, facilitate consumers to complain and consult nearby, and properly resolve consumer disputes.

The third is to carry out special law enforcement inspections on "home appliances going to the countryside" and "motorcycles going to the countryside". Focusing on key commodities such as home appliances, automobiles and motorcycles going to the countryside, we will carry out in-depth market special law enforcement inspections to check whether their sources are legal, whether their labels are complete, whether their quality is qualified, whether their business practices are standardized, and whether their after-sales service obligations are effectively fulfilled, so as to ensure the standardized and orderly rural commodity market. It is necessary to guide farmers to consume scientifically and reasonably by "sending commodity consumption knowledge to the countryside", accepting consumer complaints on the spot and providing consulting services. In particular, it is necessary to strengthen the supervision of activities such as "trade-in" of household appliances, automobiles and motorcycles to the countryside, effectively ensure consumer safety, truly benefit consumers, and fully release the consumption potential bred in urban and rural areas.

The fourth is to carry out special law enforcement inspections to crack down on fraudulent consumption. Strengthen the supervision of tourism market, cultural market and illegal pyramid schemes, crack down on selling fake and shoddy tourism commodities, deceiving and enticing tourists to spend money, crack down on bullying the market, false discounts, deceptive propaganda, illegal gambling and illegal sales with prizes, crack down on illegal acts of using tourism or deceiving others to engage in pyramid schemes in other places in the name of tourism, and crack down on illegal printing of "black dens" and "black internet cafes". Effectively investigate and deal with a batch, crack down on a batch, expose a batch and standardize a batch according to law, ensure the orderly, stable and safe operation of the holiday market, and strive to create a fair competition and standardized and orderly market consumption environment.

Verb (abbreviation of verb) activity requirement

1, highly valued and carefully organized. All departments should fully realize that carrying out the theme activities of "consumption and service" is not only the need to stimulate consumption and expand domestic demand, but also the concrete embodiment of protecting consumers' legitimate rights and interests, improving consumers' quality of life and improving people's livelihood, which is of great significance to maintaining social stability, promoting social harmony, promoting economic development and creating a good market order.

2. Strengthen leadership and pay close attention to implementation. All departments should prepare early, plan early, deploy early and act early in accordance with the unified deployment and requirements of the Municipal Bureau, adhere to the principle of "unified command, hierarchical organization, grand enthusiasm, safety and thrift", and formulate a feasible activity plan in combination with the actual situation of the jurisdiction, involving a wide range of fields, many activities, wide publicity, great social impact, specific work and remarkable publicity effect. It is necessary to strengthen organizational leadership, with the top leaders personally grasping and the leaders in charge grasping. All functional departments should work together, highlight work priorities, clarify work responsibilities, strengthen work measures, and earnestly grasp, grasp and achieve results in all work.

3. Expand publicity and create momentum. It is necessary to strengthen the publicity of the theme of "consumption and service", actively cooperate with the news media, carry out all-round and multi-angle publicity in the news media, and strive to create a strong public opinion momentum.

4. Highlight key points and strive for practical results. All departments should proceed from reality, adjust measures to local conditions, strengthen coordination and work creatively. It is necessary to give full play to its functions, strengthen law enforcement, effectively solve the problems that a group of consumers have strongly reflected, strive to create a good consumption environment, and ensure that this year's "3 15" publicity campaign is vigorously and solidly carried out, achieving tangible social effects.

Each department should designate a special person to collect and sort out the activity information, reflect the activity situation in time, and report the "3. 15" activity arrangement, "3. 15" activity summary and statistical report to Xixia District Consumers Association before February 12 and March 20 respectively.