Who knows how to book a hotel online?

Hotel reservation 1, hotel inquiry

Step 2 choose a hotel

(1) Quick selection: select the hotel you need to book on the hotel list page, and click the "Book" button corresponding to the room type you need to book to enter the booking page.

(2) You can also click "Hotel Name" to enter the detailed introduction and room reservation page of the hotel. After selecting the room type, click the corresponding "Booking" button on the right to enter the booking page.

Step 3 fill in the order

(1) Please confirm the check-in date, check-out date, number of rooms and room information when filling in the reservation form;

(2) Please fill in the check-in information and contact information completely (items marked with "*" are required). If there are special circumstances, please give us your opinions, and we will try our best to arrange coordination. After confirming that the information is correct, click "Next" to enter the order verification page. If you need to choose another hotel, please click "Back".

Step 4 check the order

Check your reservation information again. If you need to change the hotel or other information, you can click "Return to Modify Order" to return to the previous page for modification. If confirmed, click the "Confirm and Submit" button to complete the reservation.

Step 5 complete the order

Please wait patiently after the hotel reservation application order is completed, and we will inform you of the reservation result within 30 minutes.

Step 6 make a successful reservation

We will inform you of the hotel reservation by email or SMS, or you can log in to my store to check the hotel order record. The order status is "Confirmed", which indicates that the hotel reservation is successful.

Frequently asked questions about hotel reservation (Q&A) Ask the hotel.

Q: How to find a suitable hotel?

A: First, select or enter the name of the destination city you need (such as "Guangzhou"), and then search for a suitable hotel through the price range, star rating, address and surrounding environment of the hotel.

Q: How to find a hotel quickly?

A: After selecting "Check-in City", "Check-in Date" and "Check-out Date", you can quickly find the hotel you need by entering the name or brand or hotel address in the keyword.

Q: What if I can't find my destination city in the city list?

Answer: "Stay in the city" can be selected from the city list or directly entered. When you can't find the city you need in the city list, you can enter it directly.

Q: Why can't I search for hotels after I enter "keywords"?

A: There may be two reasons: First, the keyword you entered may not correspond to the hotel; Second, maybe the conditions you entered are wrong. If this happens, it is recommended to re-enter other similar keywords.

Choose a hotel

Q: How can I find the cheapest hotel?

A: The default search results are arranged in the order of "CDS recommendation". If you want to find the cheapest hotel, please choose the sorting method of "from low price to high price", and the hotel list will be reordered according to the lowest price of the hotel.

Q: What is the hotel recommended by CDS?

A: A: The hotels recommended by CDS are selected according to the comprehensive conditions of the hotel, such as location, facilities, service and cost performance. At the same time, consider the feedback from users and the latest survey to ensure the objectivity of recommending hotels.

Q: What should I pay attention to when choosing a hotel room?

Answer: When choosing a hotel room, you should pay attention to the room type, room price and breakfast. Generally, the room rate is the price of a room for one night. If the hotel has a preferential promotion, it will also be marked below the hotel price.

Q: What should I do if the hotel room I want to book shows "full room"?

A: If the hotel room shows full status, the reservation of this room type will no longer be accepted. You can choose other rooms in this hotel, or choose hotels with similar conditions in this area to make reservations.

Q: Does the inquired hotel rate include tax? Are there other hidden costs?

A: The price published on the travel website of Yijia Inn includes the service charge for staying in the designated room, but does not include other hotel fees and taxes. If there are included fees, there will be corresponding explanations.

Q: If you book a room, is there a free breakfast?

A: Not all the reserved hotel rooms will have free breakfast. It depends on the hotel. Generally speaking, breakfast information, such as "including breakfast" and "including single breakfast or double breakfast", will be explained to you in the specific room type introduction.

Q: Why is the price I found this time different from the price I found before?

A: Hotel prices vary according to seasons, supply and demand and other factors. Please note that all hotel prices are subject to supply restrictions, and the prices cannot be guaranteed until the reservation is successful and confirmed.

Q: What should I do if the hotel I want to book can't find the price online?

A: As the hotel price has not yet been determined, it is temporarily impossible to find the relevant price online. I suggest you book another hotel.

Q: What should I do if I make a successful reservation through the post travel network and find that the membership price is higher than the hotel front desk price?

A: When your order is confirmed by E-Inn Travel Network, but you find that the membership price offered by E-Inn Travel Network is higher than that offered by the front desk of the same room, you can call the customer service hotline of E-Inn Travel Network, and we will handle the problem for you immediately.

Fill in the order

Q: What should I pay attention to when filling out a hotel order?

Answer: (1) At least one guest's name should be provided in each room when booking, so that the hotel can find your reservation and check in conveniently.

(2) When filling in the check-in and contact information, be sure to provide the real information of the guests, so that we can confirm with you in time if there are any problems during the reservation confirmation process.

(3) Whether the information in the room rate column already includes breakfast.

Q: How many days in advance do I need to book a hotel?

A: We suggest that you:

(1) Normally, you can book at most half a month in advance, but it is recommended to book about 2-3 days in advance.

(2) In case of holidays and large-scale exhibitions, it is best to book 30 days in advance and 5-6 days in advance during the tourist season to prevent the hotel rooms from being full.

Q: Can I make a hotel reservation for that day?

A: Yes. In order to check in smoothly on the same day, your reservation should be completed before 18:00 on that day.

Q: What if there are special needs (such as smoking/non-smoking floors, extra beds, etc.)? )?

A: You can check or fill in special requirements when filling in the check-in information. Please note that the hotel can only try its best to arrange your special needs, and some special needs may cause extra expenses (such as extra beds).

Q: Do we have to choose the latest arrival time?

A: Due to the need of hotel room arrangement, the booking time is usually controlled at 3 hours. You can keep it for the estimated time first. If the itinerary changes, you can call the customer service hotline to make changes before the latest booking time. If the latest arrival time exceeds the reservation time stipulated by the hotel, some hotels may need to provide credit card guarantee.

Q: What is double booking?

A: Please don't book two rooms or two hotels for the same guest on the same check-in date, which will cause hotel losses and even damage the interests of the guests. Therefore, we don't accept this kind of reservation.

Check the order

Q: What should I do if I find that the order information is wrong?

Answer: If you find that the order information is wrong when checking the order, you can click "Back" to return to the page where you fill in the order and modify it. If you want to choose a hotel again, you can return to the "Domestic Hotels" page to re-query and select a hotel.

Q: Why do guarantee tips sometimes appear on the order check page and sometimes they don't?

A: Some hotels may need to provide credit card guarantee if the latest arrival time exceeds the reservation time stipulated by the hotel or in the case of large-scale exhibitions and tight room conditions. Orders requiring guarantee will be prompted with guarantee information.

Complete the order

Q: How to calculate the reservation confirmation, that is, the reservation is successful?

A: When you successfully submit an order, it does not mean that your reservation has been confirmed. Your reservation will be finally confirmed only when you receive the reservation confirmation SMS or email (the confirmation method selected when booking).

Q: How long does it take to get the confirmation after submitting the domestic hotel order online?

A: After you submit your order online, it doesn't mean that your reservation has been confirmed. After you submit your order, we will generally inform you of the booking result by SMS within 30 minutes. In case of special circumstances (such as holidays, busy hotel, system error, SMS delay, etc.). ), there will be a delay. If you still don't receive the SMS within 30 minutes, please call the customer service hotline and ask the customer service staff.

Q: If the check-in time is earlier or the check-out time is later, will the hotel charge extra?

A: According to international practice, the check-in time of hotels and guesthouses is 14: 00, and the check-out time is noon 12: 00. If you check in early or check out late, the hotel will charge a certain fee as appropriate.

Q: Upon arrival at the hotel, the hotel informed me that the reservation had been cancelled. What should I do?

A: Hotels usually reserve rooms for guests until the last booking time. If the guest arrives at the hotel later than the latest booking time, the hotel has the right to cancel the reservation. If you will arrive at the hotel after the latest booking time, I suggest you call the booking department of Yi Inn Travel Network in time, and we will contact the hotel to extend the booking time as much as possible. If the guest cancels the reservation after arriving at the hotel, please contact the customer service center of Yizhi Travel Network as soon as possible, and we will handle it accordingly.

Q: How to check in?

A: After arriving at the hotel, guests only need to quote the names of the people in the order at the front desk of the hotel and show their valid certificates to check in. Usually the hotel will ask you to pay a deposit to ensure the payment of the expenses incurred during your stay.

Q: Go to the front desk of the hotel and the front desk says there is no reservation. What should I do?

A: You have booked a hotel room through Easy Inn Travel Network, and it has been confirmed. Please check the name, room type, check-in date and other information registered at the hotel front desk. If you still can't find your reservation, please call the service hotline of Yi Inn Travel Network immediately. We will coordinate with the hotel and handle it for you as soon as possible.

Q: Can I add a room or apply for an extension after booking a hotel through the Post Travel Network?

A: Yes. Please call our customer service hotline and we will handle it for you immediately. After checking out, you will also get the corresponding refund commission. If you apply directly to the hotel front desk for extension of stay, the price will rise. Billion Inn Travel Network is not responsible, and the corresponding refund commission will not be added to your Billion Inn Travel Network account. Please note: extended stay does not guarantee a room, subject to the final confirmation of the hotel; The price of extended stay may change, depending on the price of confirmation information.

Credit card guarantee

Q: Why do I need a guarantee for my reservation?

Answer: Guaranteed reservation refers to a special way of reservation in order to keep the room according to the requirements of the guests under special circumstances. If you don't check in as scheduled, billion inn travel network will deduct all or part of the room rate. Guaranteed reservations usually have the following situations:

(1) When the room reservation time needs to be extended, the hotel will ask the guests to provide credit card guarantee according to the room conditions;

(2) When the room is tight, the hotel will ask the reserved guests to provide credit card guarantee;

(3) Special periods, such as large-scale exhibition activities and Golden Week. The hotel will ask guests to provide credit card guarantee.

Q: What is the process of credit card guarantee?

A: After you submit the credit card guarantee order, Yi Inn Travel Network will check whether your credit card information is true and valid. After passing the inspection, some funds in your credit card will be frozen as the guarantee fee for your reservation and returned to your credit card account within 3-5 working days after you check out.

If the credit card information you provide is incorrect and cannot pass the examination, your guarantee will not take effect and the hotel will not be able to book a room for you. The customer service of billion inn travel network will also inform you as soon as possible.

Q: What credit card information do I need to provide? Is my credit card information safe?

A: The information you need to provide includes the credit card type, card number, expiration date and cardholder's name, as well as the cardholder's valid certificate type and certificate number.

Your credit card information is sent to us through a secure server. We use the most advanced technology to encrypt your personal data and credit card information.

Q: I have no credit card. Can I use my friend's credit card as a guarantee?

A: Of course. Please provide true, valid and normal credit card information according to the system prompt. But when you fill in the name of the occupant, you must fill in the name of the actual occupant.

Q: I have provided a credit card guarantee. Do I have to pay for the room when I arrive at the hotel?

A: Yes. After arriving at the hotel, you still need to pay the room rate at the front desk. What is frozen in your credit card is the guarantee fee, which will be returned to your credit card account after you check out.

Q: Since the credit card guarantee only freezes the funds, why did I receive a short message from the bank reminding me that I had spent?

A: Please rest assured that the frozen credit card funds are still in your account, and the bank only pre-authorized the funds. Only if you don't check into the hotel as scheduled, this pre-authorization will be converted into actual consumption and deducted from your credit card. If you check in as scheduled, the frozen funds will be returned to your account after you leave the hotel.

Q: If I provide a credit card guarantee, but I can't stay in the hotel smoothly due to force majeure factors such as flight/weather, will I be charged?

A: If you encounter such special circumstances, you can contact our customer service staff, and we will coordinate the handling for you, and please keep the relevant vouchers.

Q: What are the reasons for the failure of credit card protection?

Answer: The main reasons for the failure are as follows: insufficient credit limit, wrong validity period, wrong verification code, and abnormal status of some cards (such as loss reporting cards), which leads to payment failure.

Q: How soon will the guarantee fee return to my account after I check out?

A: After you check in, Yi Inn Travel Network will check your check-in information with the hotel in time. After confirmation, billion inn travel network will submit an application for releasing the guarantee fee to the bank in time, and the bank will generally release the guarantee fee within 3-5 working days.

Q: Which banks' credit cards does Yidian Travel Network currently support?

A: Billion Inn Travel Network currently supports:

China Construction Bank Credit Card

China Bank Credit Card

China Industrial and Commercial Bank Credit Card

china minsheng bank credit card

China Everbright Bank Credit Card

Pudong development bank credit card

Bank of Ningbo credit card