What will you do if your takeout delivery is late?

My takeout delivery is often late. It doesn’t matter if I am late for more than 10 minutes. Two of them were very serious. I was late for an hour and a half, and the platform paid me more than 8 yuan. , I wasted an hour and a half, can I buy it for 8 yuan? I was really angry at the time, and I didn't have a phone number. I called and asked, saying it was almost there, but I had to wait for another half an hour. I ordered the food at 11 o'clock, and it was supposed to be delivered at a little after 12 o'clock. In fact, it didn't arrive until after 1 o'clock. After eating, I went to work by that time, and I didn't even have to take a lunch break. I didn't say anything after receiving the takeaway because I had already planned to file a complaint and leave a negative review, but I still didn't. Recently, I saw a news item about a takeaway boy that went viral. The boy was deaf and mute. In order to remind the buyer to go to the front desk to get the takeout, he kept calling and then hung up. The buyer thought someone was deliberately playing a prank and became angry. He was shouting profanities, and it wasn’t until I cleared the messages on my phone that night that I found a text message from the delivery boy, and almost burst into tears. Like most netizens, I was moved by the sincere and conscientious work attitude of the deaf-mute guy. I couldn't help but think of the scene where I saw a takeaway guy on the road and almost got into a car accident while rushing to deliver food. I was horrified to see it. Every morning when I go to the company, I see a team of food delivery guys holding a morning meeting in an open space. Nowadays, the competition among food delivery platforms is fierce. The competition is about service and speed. Especially when the weather is bad, food must be delivered to customers as soon as possible. If the delivery is late and the customer doesn’t want it, you have to pay for the delivery yourself. If you receive a bad review, the delivery boy will have his salary deducted. Maybe that day or even several days of work were in vain. It is not easy to think about it.

So if I encounter a situation where the takeout delivery is late, I will be more willing to understand them. After all, they don’t want to be late, otherwise they can just cook and bring it themselves.