2015 Auto Insurance Claims Work Plan Template

From Baidu Wenku

2015 Work Plan

2015 is coming. In order to complete the various indicators issued by the company, we will strengthen the construction of work style and improve our thinking. Understand, strictly implement the company's terms, strengthen work enthusiasm and initiative, improve auto insurance claims services, comprehensively improve work performance, and improve service quality. The 2015 work plan is now as follows:

1. Specific Work objectives

1. Improve the timeliness of claims settlement services, strictly implement the company's claim settlement service hours, ensure that customers complete claims settlement in the shortest possible time, and reasonably protect the rights and interests of customers.

2. Improve service levels, improve service quality, and enhance customer satisfaction.

2. Main work measures

1. Seriously study relevant business knowledge, improve your ability to solve problems, shorten the claim settlement cycle, improve the claim settlement timeliness, and simplify the claims settlement process.

2. Merge damage verification and compensation positions, speed up case timeliness, strengthen tracking services for pending cases, and shorten the case closing cycle.

3. Strengthen the notification work before underwriting. Strengthen the one-time notification service during claim settlement,

4. Reduce the price difference and repair differences when determining loss. We adopt working hours standardization and parts system maintenance, and launch a no-price claim settlement service commitment to reduce disagreements.

5. Further improve the service etiquette image of claims adjusters, especially some problems encountered in language, behavior, dress, and inspection vehicle management regulations. We adopt the means of setting standards and strengthening inspections to ensure that the service attitude of claims adjusters is high-quality.

6. Take the initiative to care about customers and reduce complaints. Earnestly implement the return visit system for customers who have experienced accidents, and improve the return visit work to improve case completion satisfaction through dispatching text messages and compensation text messages. Take preventive measures in advance for cases where disputes may arise. Achieve timely discovery and timely rectification.

3. Enhance team awareness and establish a good working atmosphere

Enhance mutual understanding with other employees of the company and achieve proficiency in business communication. Learn from each other, make progress together, improve your work ability and professional level, and truly become a good helper for leaders and a good partner for colleagues.

4. Establish a spirit of ownership and actively provide suggestions for the company's development

The economic performance of the company directly involves everyone's own fundamental interests. Actively contribute ideas and suggestions for the company's development, make rational suggestions, establish the company's interests first, and be self-serving and dedicated to better contribute to the company's development.

5. Improve the efficiency of service work and establish a good corporate image

In order to do a better job in service, we strive to improve the efficiency of on-site service, adopt humanized services, speed up work, and improve Service quality, improve service levels. Comprehensively establish a new image of the company and truly form high-quality, civilized and efficient services.

1. Work in a civilized manner, with a clean environment, civilized language, polite service, and standardized office behavior.

2. Improve work efficiency, maintain efficiency in all work links, and make the fast, simple, and flexible work style recognized by customers.

3. Provide follow-up services and maintain regular and good communication with customers to ensure that customer problems are solved in the shortest possible time.

In my work in 2015, I am determined to, under the correct leadership of the company, strengthen my confidence, forge ahead, work hard, be truthful and pragmatic, innovate and develop, and make new contributions to the development of our company and the insurance industry. contribute.

Extended reading: How to buy insurance, which one is better, and step-by-step instructions to avoid these "pitfalls" of insurance