A net, a window, Shanghai "a net" to prevent and control the epidemic "no running errands"

"Relying on the advantage of" one network office ",we will vigorously promote" one network office, one window office and one office ". Zhu Zongyao, deputy director of the General Office of the Shanghai Municipal Government and director of the Shanghai Big Data Center, said at the press conference of the Shanghai Municipal Government on 13 that since the outbreak of pneumonia in novel coronavirus, 25 prevention and control affairs in Shanghai have been completed online, reducing the rush of office workers and the gathering of personnel, further reducing the risk of virus transmission and contributing to the prevention and control of the epidemic.

Building a column and building a prevention and control service platform

The reporter learned that on June 28th, the new column of 65438+ "One Netcom Office" pneumonia prevention and control was launched simultaneously in the main portals of Shanghai "One Netcom Office", "Same Standard" APP and "Same Standard" applet. Relying on this column, together with "Shanghai Release", we will release the latest epidemic information in Shanghai at the first time and continue to expand related prevention and control services. At present, * * * has access to 25 related services, including: health registration of people coming to Shanghai, inquiries about areas and places involved in confirmed patients, online consultations, inquiries about medical institutions in fever clinics and other popular services. As of February 12, the cumulative number of visits to the prevention and control column of "One Netcom Office" channel has exceeded1194,000, among which the cumulative number of visits to mobile channels has exceeded1176,000.

Many districts in Shanghai also rely on the platform of "One Network Office" to launch integrated epidemic prevention and control services. The reporter learned that the "Epidemic Supervision and Prevention System" launched in Fengxian District of Shanghai provides six functions, such as epidemic report, registration in Shanghai, home observation and mask reservation, so that prevention and control personnel, isolated objects at home and returnees from other places can fill in relevant information without contact, which is helpful to grassroots epidemic prevention work, and at the same time, it can be more scientifically analyzed and judged and organized and managed in detail.

Promote network operation and improve online service ability.

At present, it is a critical period to prevent and control the epidemic. In order to reduce people's running and gathering, Shanghai issued a proposal to the general public on June 365438+1October 3 1. During the epidemic, if relevant work is needed, it should be done online and on the palm as far as possible to avoid offline and centralized management. At the same time, the Guiding Opinions on Actively Optimizing the Management of "One Network Office" Government Services during the Prevention and Control of Pneumonia Infection in novel coronavirus was issued, requiring all districts and departments in Shanghai to actively guide citizens and enterprises who need to handle affairs to handle relevant government services through "One Network Office", so that more data can escape and less data can be concentrated in offline halls. At present, the total number of access projects of "one network office" is 2280. According to statistics, from February 3 to 12, the total amount of "one network office" was128,000, a year-on-year decrease of 77.65%. Zhu Zongyao said that it is necessary to continue to vigorously promote the whole process of network management, improve the network management rate, and reduce the risk of offline personnel gathering and virus transmission by strengthening online management.

Various departments and districts in Shanghai are also optimizing business processes, innovating examination and approval methods, and implementing related applications through the "One Network Office" platform to help the city prevent and control the epidemic. The reporter was informed that the Shanghai Drug Administration promoted the emergency examination and approval of medical devices, and effectively used the methods of "network verification", "electronic signature" and "electronic licensing" to realize the whole process of online declaration, online acceptance review and electronic certificate push, and completed the online review and certification of three novel coronavirus nucleic acid detection kit manufacturers within 1 working day. Jiading District of Shanghai also promised to "handle urgent matters and special matters", assist 1 enterprise to obtain the registration certificate and production license of three types of medical devices, and provide on-site guidance for medical device production in five enterprises to help products put into the front line of fighting the epidemic.

Listen to public opinion and improve the channels for public complaints and suggestions.

"One Netcom Office" paid close attention to the voice of the masses during the epidemic period, upgraded the channels of public complaints and suggestions based on the functions of "One Netcom Office" and "I want to find fault", and provided feedback portals of "I want to find fault" and "I want to make suggestions" specifically for epidemic prevention and control in the column of "One Netcom Office", giving full play to the role of "12345" citizen service hotline. Since the outbreak, a total of 42 prevention and control suggestions1have been received, which have been transmitted to relevant departments in time, and the results have been fed back to ensure smooth channels for suggestions and efficient response.

Zhu Zongyao said, next, we will continue to give full play to the advantages of "One Network Office" platform and the role of "Following the Standard" channel, do a good job in the integration and coordination of government services, and let "One Network Office" better serve the epidemic prevention and control, enterprises and economic development. For example, an enterprise service area was opened in COVID-19's column on prevention and control, focusing on 28 comprehensive policy measures put forward in "Several Policies and Measures for Shanghai to Fully Prevent and Control Epidemic and Support the Stable and Healthy Development of Service Enterprises", bringing together various policies, interpretations and cases, and gradually introducing relevant services to help enterprises better understand and implement policies. At the same time, citizens' homepages and enterprise-specific webpages are used to provide more personalized, accurate, proactive and intelligent service content during the epidemic.