How does China Unicom provide artificial services? Why do you always become an "intelligent customer service assistant"? Why not a real person?

Hello, in order to speed up the inquiry and solution, 100 10 intelligent voice navigation system is available 24 hours a day, which can provide you with Unicom business inquiry, handling, consultation and fault assistance. Just say your own needs directly, and the system will automatically identify and voice feedback the consultation results. The night self-help period is from 22: 00 p.m. to 7:30 the next day, with manual service. The emergency service button is "6", and the manual service button at other times is "0". Thanks for your support.