What does customer service intervention mean in Taobao return dispute?

Once there is a return dispute between buyers and sellers, Taobao customer service will intervene to help both parties solve the problem. According to the query of Taobao app, customer service intervention in Taobao return dispute means that in the process of Taobao shopping, buyers and sellers have a return dispute, and Taobao customer service will intervene to help both parties solve the problem. After the customer service intervention, it will investigate the situation of both parties and deal with it according to the investigation results. In the process of Taobao shopping, you can solve the problem through Taobao customer service intervention. In the process of customer service intervention, provide evidence and information so that customer service can understand the situation well and deal with it. At the same time actively cooperate with customer service to solve the problem as soon as possible.