Consumers spit Yili yogurt blocks and received threatening text messages after worms. How do you defend your rights when you encounter such a thing?

Introduction: Eating snacks is a very relaxing thing, but when eating snacks, you will encounter some special situations, which will lead to a particularly bad mood and you will feel very scared. Now everyone pays special attention to food safety, because it really positively affects health.

First, consumers spit out bugs in Yili yogurt. I don't know if you have ever encountered such a situation, that is, when eating snacks or some food, you met bugs or other creatures. In the face of such a situation, first of all, you will feel very scared and disgusting, and secondly, you will feel very uncomfortable. After all, no one wants to meet such an existence when eating. There is such a lady. After she bought an Yili brand snack, she found some bugs in it. It turns out that she is afraid of such a thing, because she likes this kind of snack herself, and so do the children.

Second, I received threatening text messages. The way this lady handled it was actually inappropriate. For an enterprise, the most important thing is definitely the corporate image. However, after this happened, the lady did not discuss with the merchant. Anyway, she sent the video directly to some public platforms, which had a certain impact on the image of this enterprise. However, after sending these videos, I also received some threats from short messages, which directly threatened her life and made people feel very horrible. However, Yili Platform said that this was not sent by their staff, and they could call the police to investigate.

Third, how should we safeguard our legitimate rights and interests? If this really happens, you can collect evidence first and consult with the store. If their compensation is in place, you can accept it, and you can choose to settle. Of course, if there is no way to talk privately, you can bring a lawsuit to the court. In addition, you can also complain to the consumer association in your district, the industrial and commercial office or the food and drug supervision and administration department in your shopping district.