Personal Work Summary Report of Operation Department

Time flies and hard work has come to an end. Looking back on the work in this period, we have not only made achievements, but also found shortcomings and problems in our work. Write a work summary, draw lessons and guide future work. What kind of work summary should you have read? The following is the personal work summary report of the operation department I compiled for you, hoping to help you!

Operation Department 1 Personal Work Summary Report

Over the past year, under the correct leadership of provincial and municipal companies and the unremitting efforts of all employees, the business of _ _ _ insurance company has made breakthrough progress, taking the lead in breaking through the premium income of10 million yuan in the province. This year, our company completed the annual marketing task assigned by the provincial company two months ahead of schedule, and all the work developed healthily and smoothly. Let's talk about my achievements and shortcomings in the past year in combination with my specific responsibilities.

First, the working ideas

Actively implement a series of important instructions from provincial and municipal companies on the company's development, keep pace with the times, work diligently, be pragmatic and seek efficiency, strive for first-class, lead employees in all departments to further change their concepts, reform and innovate around the center of "based on reform, accelerating development, sincerely serving and improving efficiency", and face the increasingly fierce competition in the insurance market, strengthen core competitiveness and carry out diversified operations. Through hard work and struggle, the company has maintained good performance.

Strengthen all aspects of learning and strive to improve their professional quality and management level. As a leading cadre, I shoulder the important responsibilities and missions entrusted by the superior leaders and all employees, and the company's operating principles and policies need me to implement. So I attach great importance to the study of insurance theory and the cultivation of management ability. Pay attention to guiding work with scientific methods, standardize your words and deeds, establish a strong sense of responsibility and dedication, and constantly improve your business and management capabilities.

Continuously improve the overall quality level of the company's business personnel. Over the past year, I have always regarded the cultivation of the professional quality of personnel in the exhibition industry as an important part of team building, implemented targeted training plans with the manager's office, and strengthened the construction of leading bodies and staff.

Second, enterprise management.

"Without rules, there would be no Fiona Fang". In order to make a company develop steadily, it is necessary to formulate norms and strengthen management. Management is an input, and this input will certainly produce benefits. I am in charge of business work and need to ask for benefits from management. Only by constantly improving various management systems and methods and truly putting them into action can we achieve results and see benefits. In enterprise management, I have mainly done the following work:

1. Make weekly, monthly, quarterly and annual sales plans for all departments according to the annual sales tasks assigned by the municipal company. When making plans, we should seek truth from facts and determine the reasonable and achievable goals of each office according to the characteristics of each insurance, customers and the situation of each office. After the target is determined, I will strengthen the process management and monitoring according to the principle of "everything is implemented and everything is supervised" to ensure the smooth completion of the target plan of each department and office.

As the manager in charge of business, I attach great importance to the team building of each exhibition department. Always pay attention to the ideological and professional quality education of department managers and department members. Over the past year, I have organized mobilization meetings and business seminars for many times, carried out business training activities, organized everyone to learn knowledge and seek experience, and improved the overall quality of employees. The training focuses on learning insurance theory and exhibition skills, emphasizing the cultivation of team spirit. Learning has promoted the continuous improvement of the quality of each team and laid a solid foundation for the company's sustained and stable development.

3. Help the manager's office to comprehensively promote the innovation of salary system and constantly consolidate the basic management of the company. Establish a salary system reform linked to posts and performance. This year, I comprehensively promoted the reform of enterprise salary system, focusing on the "four modernizations" of job clarity, salary socialization, bonus performance and welfare diversification. The employment mechanism has been initially established, which can fully stimulate the enthusiasm and creativity of employees.

Third, the department is responsible for the work.

In addition to business management, I also served as the manager of the first marketing department. There is only one salesman in a marketing department, and my business is mainly big customers. My major client business mainly comes from the capital company. According to the characteristics of the fleet of Shengzi Company, on the basis of the original vehicle insurance, I first opened the freight insurance for commercial trucks in the city. The opening of freight insurance not only provides protection for customers, but also increases the company's premium income, which really kills two birds with one stone. Through unremitting efforts, our department completed the premium income of 9009549.94 yuan, including auto insurance premium of 8250 160. 12 yuan, non-auto insurance business of 759389.82 yuan, and payout ratio. Become an important guarantee for the company's development.

Fourth, shortcomings in the work.

Due to a lot of work and many business responsibilities, sometimes it is inevitable to make mistakes in a busy schedule. For example, sometimes the service is not timely and the statistics are biased. Sometimes you are impatient in your work, and sometimes you are eager for success, which affects the progress and quality of your work; I can't handle some work relationships well.

In a word, over the past year, I have been strict with myself, self-denial and dedication, using my own leading role to improve employees' understanding in thought and strict system norms in action. Under my leadership, the company's employees take continuous development and construction as their own responsibility, take "honesty first, steady operation, value first, and serve the society" as their business purpose, and have made great achievements in reform, continuous innovation, and standardized operation.

The new year is coming, and the competition in the insurance market will be more intense. In order to maintain a good development trend, the company must further emancipate its mind, renew its ideas, break through itself and gradually increase its marketing efforts. In the new year, I will meet the challenges of the future with full passion and confidence, so that my work will reach a new level. I believe that under the correct leadership of the superior company and the joint efforts of all employees, our company will be able to work hard with one heart and one mind and create greater glories!

Personal Work Summary Report of Operation Department II

The launch and implementation of the new version of Huashan cableway management system is destined to be a landmark year in the development history of Huashan cableway. With the continuous improvement of environmental facilities and management, the plan of "deepening reform and building China boutique ropeway" put forward by the company at the beginning of the year has taken shape. The operation department hiding under the company's big tree has also been exercised and improved with the company's 20-year development. I summarize the work of the operation department for 20 years from the following three aspects:

I. Equipment management:

1, equipment operation:

The total running time of the equipment in 20 years is 4,483 hours, an increase of 0.8% compared with 4,449 hours last year. The total number of train trips was 469,686, an increase of 65,438+0.8% compared with 4,665,438 +0.307 last year. Whether it is the total operating time or the total number of people in the whole year, it has once again created a record high. There were 19 failures in the whole year, which was 29.6% lower than last year's 27 failures. The total parking time was 76 minutes, down from 89 minutes last year 14.6%. The number of failures and failure time once again hit a record low. The annual safe operation rate of equipment reached 100%.

2, equipment maintenance:

In 20__ years, 4,707 routine maintenance projects were completed; Planned maintenance of 6 1 piece; Complete five major maintenance items, such as replacing the rescue rope and wire rope, replacing the communication cable, replacing the sliding bearing of the main rope of the 2# and 3# support, replacing the sliding bearing of the frame of the ∮400 shovel wheel when getting on and off the station, and disassembling and checking the pressing motor of the brake hydraulic system; To lay a good foundation for the safe operation of equipment in the peak season next year, 4,773 maintenance projects were completed throughout the year, which provided a strong guarantee for the safe operation of equipment throughout the year.

3. Equipment safety management system and computer-aided management system: The five parts of the equipment safety management system were finalized in March, and the software development of the computer-aided management system was completed in March 17, in which the operation management and maintenance management were officially put into operation in 1 month, and the diagnosis management was completed in June 65438+. Up to now, the computer-aided management system has been revised 1 1 times, and the equipment safety management system has been revised five times. Now it has been basically finalized and runs stably. It is planned to fully realize paperless management from 1, 20__ _ year 1 month.

4, spare parts procurement:

In addition to common spare parts such as hub linings, belts and tires, we also buy various DC relays and contactors we use twice a year, buy a Perkins 560KW diesel generator and replace it, replace imported rescue ropes and overhead communication cables, all hydraulic hoses and all support bolts. At present, we have enough spare parts to meet the operation requirements of the equipment for 20 years.

Second, ticket inspection and services:

At the departmental meeting held in March this year, it was once again emphasized to all employees that the operation and maintenance of the equipment is for the safe operation of the equipment. The ultimate goal of safe operation of equipment is to provide safe, fast and comfortable services for tourists. Therefore, the department has never relaxed platform services and ticket checking throughout the year. Especially since the new "Performance Appraisal Management System" was implemented on July 1, it can be said that the original deduction system that encouraged mediocrity has been changed into a scoring system that encouraged employees to work hard. It is another milestone for Huashan cableway to launch five systems in the past 20 years. It has also achieved very good results in practical work. Employees should completely change from you asking me to do a good job to myself. Otherwise, even if you don't violate the rules and regulations, if you don't work hard or try your best to do things well, your evaluation score will be very low.

And the monthly performance appraisal score is not only directly linked to everyone's monthly bonus and salary, but also increased from 60% to 75% at the end of the year. This shows that the company pays more attention to everyone's practical ability than your internal ability at any time. Through the test of the "Eleventh Golden Week" in which the tourist volume and reception volume in the tourist peak season from July to September broke records, there were no complaints or even dissatisfaction from tourists. The new "performance appraisal management system" plays a very positive role in improving work efficiency and quality, especially in service work. The department's platform service and ticket inspection have no complaints from tourists throughout the year, and it has successfully completed the 20-year tourist reception task.

Third, staff training and growth:

Throughout the year, the training work of this department is centered on the new version of Huashan ropeway management system and system, especially the equipment safety management system. With the continuous improvement and finalization of equipment safety management system and computer-aided management system, 1 month and February mainly trained operation management and maintenance management, and formally implemented it. In March, before the arrival of the peak season, intensive training was conducted on service etiquette and work norms; In April, relevant personnel were mainly called to manage and implement the warehouse. Diagnostic management and file management were trained in May and implemented in June. In June, the new Performance Appraisal Management System was mainly publicized and trained, and it was officially implemented in July/kloc-0. In July, August and September in summer, combined with the new performance appraisal management system, the methods of post supervision and correction, one-on-one conversation with employees on personal performance last month at the beginning of each month, and joint correction after work were mainly adopted to ensure the smooth completion of summer tourism reception. 1June,1June,1June, mainly carried out the revision and improvement of equipment safety management system and computer-aided management system and the formulation of major maintenance plans. 1 1 June, held a ropeway technical Committee to discuss and finalize training matters, and made a profound thought on employees by using the article of Director He Lu. As can be seen from the training contents throughout the year, the company's corporate culture of paying attention to employee growth through continuous training, learning, summary and evaluation has played an important role in the smooth completion of the work throughout the year.

Although the work was successfully completed in the whole year of 20__, it also exposed some problems, especially in equipment management. For example, the carbon brush problem of the new main motor found in April has not been satisfactorily solved, and the 500KW generator has not stopped, which shows that the degree of refinement of our work and the maintenance ability of equipment are still very lacking. In order to ensure the smooth progress of all work in 20__, the work plan of the Operation Department is as follows:

I. Equipment management:

Computer-aided management system will continue to be used throughout the year to strengthen the implementation of equipment safety management system. In addition to completing the operation and maintenance work according to the regulations, we will also strengthen the diagnosis management of key components and keep abreast of the running status of key components. In addition, warehouse management and file management will be further standardized to provide a strong guarantee for equipment maintenance. According to the current stable operation of computer-aided management system, it is planned to cancel the paper printing of operation logs and maintenance logs from 1 and 20__ _ 1 month, so as to truly realize paperless management. Then, in practical work, the computer-aided management system and equipment safety management system are constantly evaluated and further modified and improved. It is planned to install a set of DCS800 SCR system, so that Huashan cableway can truly realize double backup of key components and lay a solid foundation for the safe operation of the equipment in 20__ years and beyond. In addition, the observation during the operation of the equipment will be strengthened to improve the comfort requirements of tourists for the ropeway.

Second, service and ticket inspection management:

Combined with the company's 20__ year off-season training plan, we should do a good job in training all employees' etiquette and job specifications, so as to lay a good foundation for the service work in the peak season. In 20__ years, we will strengthen the implementation of the new performance appraisal management system, strengthen the supervision and inspection of each post, and adhere to the provision of one-on-one conversation with everyone's problems every month, so as to actively improve it, not only strive for no complaints throughout the year, but also achieve quality services in tourism services.

Third, training and employee growth:

We will continue to strengthen the revision, improvement and training of the equipment safety management system, especially the maintenance work instruction, and strengthen the training of basic skills, so that the hands-on ability and thinking mode of each employee are greatly improved. Make full use of the pre-shift and post-shift meetings to evaluate and improve the work of each class, so that the service consciousness and concept of each employee can reach a new height. And in 20__ years, strengthen the self-study of the three department heads, learn more knowledge outside their own majors, and strive to meet the requirements of being a compound talent put forward by General Manager Deng.

20__ years have passed, and when we see our achievements, we see our own shortcomings more clearly. Carry forward the tradition, improve the shortcomings, and unswervingly implement the concept of "continuing to deepen the reform and build a quality ropeway in China" put forward by General Manager Deng. Let's work together to meet the beautiful tomorrow of Huashan cableway!

Summary report on the work of three people in the operation department

In 20___ years, with the great attention and full support of the company's leaders, _ _ Logistics Operation Center earnestly implemented the company's integrated implementation plan, refined the overall management, continuously improved the professional quality and service quality of drivers and managers, and paid close attention to market trends; Actively expand the business scale; Carefully seek new industrial breakthroughs; Effectively implement the project performance reward system; Effectively improve the working environment of employees. All the staff worked with one heart and one mind to ensure the steady development of the company's main business, and gained something from the exploration of industrial diversification, exceeding the target of 20__. The work summary and work plan for 20__ years are reported as follows:

I. Completion of key performance indicators

Over the past year, the logistics operation center has been adhering to the work style of "brainstorming, getting more for more work", overcoming many difficulties, opening up marketing channels, strictly controlling internal and external costs, and ensuring maximum profits. Realize _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Second, the main work carried out

1. The existing business has developed steadily.

_ _ The income from project completion is _ _ yuan, accounting for _ _% of the total income. At present, the income from this business accounts for a relatively large proportion. While ensuring the steady development of this business, actively expand the corresponding market. At present, the branch has reached a preliminary intention agreement with the logistics center of _ _ _ _ company in _ _ _. At present, the preliminary work such as line survey, retail point layout and distribution line design has been completed.

2. Change the marketing strategy

_ _ income _ _ yuan, accounting for _ _% of the total income; _ _ The income of the business department is _ _ _ yuan; The income of the _ _ business department is _ _ _ yuan. Degree, the logistics operation center conscientiously implement the company's leadership policy, namely: the company's leadership leads the department team to develop the big customer market, so that drivers can find customers in the process of transportation and distribution; Mobilize company employees to use their own information sources to develop customers, "three-pronged" marketing strategy. At present, there are _ _, _ _, _ _, _ _ _, _ _ and other big customers led by the company leaders and successfully conquered. Customers developed by employees in the company are _ _, _ _, etc. Earnestly implement the reward policy issued by the company's leaders, mobilize the enthusiasm of employees, and make the company's development reach a new level.

3. Actively develop new logistics business.

Company leaders lead relevant departments to the market and actively develop supply chain finance business, involving steel market, mineral products market, tobacco and alcohol market, etc. At present, they have actively contacted the steel market, and customers have clear loan intentions, hoping to get business guidance from the company.

4. Development of international logistics business

After many efforts, the company leaders are looking for customers who are developing abroad in _ _ area. At present, the company leaders are discussing the development of two-way transit lines outside the province and abroad through _ _ geographical advantages (bordering _, _, _), and the target customers for development are only _ _ foreign trade at present.

Third, the next work plan

Conscientiously implement the general line of _ _ company's "transformation and efficiency improvement", clarify the development ideas, develop from traditional logistics to modern logistics, finely manage personnel and equipment, save costs and actively market.

In view of this development idea, the logistics operation center has the following thoughts on the future development:

1, combined with logistics information integrated management platform, refined management, cost saving and benefit expansion.

2. Maintain existing cooperative customers, improve the professional quality and professional ethics of all employees in the department, and advocate "excellent service and severe punishment for inferior quality".

3. Continue to develop from traditional logistics to modern logistics, and develop corresponding modern logistics projects and target customers.

4. Continue to implement the "three-pronged" marketing strategy put forward by the company leaders, explore the market and bravely climb the peak.

Summary report on the work of four people in the operation department

I will summarize my internship from five aspects: content construction, page improvement, search engine optimization, daily update and website promotion.

I. Content construction

Website content construction is not only an act of inspiration creation, but also a process of rational thinking. Each industry has its own specific products/services, and the content of the website should be set around the core business of the industry. According to the company's own characteristics, the characteristics of related industries and the actual needs of users, under the guidance of Zhongsou platform and the website operation manager, all the contents in the China supermarket website were changed from the external chain to the internal chain, and then the content was filled according to the shortcomings of the website, and the product display, product classification, graphic information and so on were added to the website page. Finally, the existing content of the website is optimized, so that the content essentially reflects the relevant knowledge and allows users to learn and experience from it.

Second, the page is perfect.

Perfecting the content of the website means adding relevant information to the website at any time. Only by constantly improving the services provided by the portal can we continuously meet the needs of users. According to the operation process of the website, we mainly do the following operations: refer to the mature websites in the industry, set the website header and footer, make bottom navigation, improve other pages of the website, arrange and adjust the website structure, design the visual image of the website, and add interactivity and advertising space. Guide users to visit, improve the user experience, let customers find the information they need quickly or let users who come to the website find what they need immediately.

Third, search engine optimization.

Search engine optimization (SEO) is a very important basic website promotion work, which can improve the search engine's collection of web pages and the ranking of a series of keywords, thus increasing website visits. In SEO, what I mainly do is to select keywords and determine the core keywords and layout of the website. First of all, under the guidance of the website operation manager, I screened the keywords and long tail keywords of China tourist passenger transport website according to the keyword screening tools, user habits and my understanding of tourist passenger transport-related industries, and then screened the keywords and long tail keyword layout of the homepage and column pages of the website according to the search engine optimization rules.

Fourth, update daily.

A website will have vitality only if it is constantly updated. People only go online to get what they need. Only by constantly providing the content people need can the website be attractive. Another is to update the content of the website frequently, and you can ask spiders to crawl the page content, so as to crawl the page for inclusion. This can enrich the content of the website and increase the readability of visitors. Therefore, daily updating is also my most important job every day. Because the operation of the website is limited by manpower, the content of the website is mainly reprinted from other websites. The website's daily updates include home page headlines, industry information and current affairs news. As I am independently responsible for the website, I actually assume the responsibility of channel editor-in-chief, so I should not only ensure the professionalism of channel content, but also take into account the channel traffic. However, in order to attract more people to the website, it is not enough to just reprint the content from other people's websites. You must write something original to attract others' attention. Learn more about the news related to industry websites, often look at related websites in the same industry, absorb good things from others, and skillfully apply them to your own websites. Only by insisting on original writing can we surpass the websites of the same industry and improve the keyword ranking.

Verb (abbreviation of verb) website promotion

During the internship, everything is operated around website promotion. The purpose of promotion is to let more people know about your website, enhance brand awareness, increase website traffic and users, enhance transformation and increase sales. In terms of website promotion, website operation managers often say that "there is no best, only the most suitable promotion". Therefore, it is the implementation of various free website promotion methods in the internship process. Main promotion methods: Baidu assists in product promotion (Post Bar, Blog, Know, Baidu), optimizes search engines, logs in search engines, writes soft articles, promotes instant chat tools, posts in forums, writes blogs, promotes emails, logs in navigation websites, establishes friendly links with other websites, exchanges advertisements, joins online advertising alliance, and creates new network events.

Summary report on the work of five people in the operation department

Time flies, as the New Year bell approaches, the tense and fulfilling 20__ years will soon pass. It is about to usher in a bright and hopeful 20 years. It will be the end of the year in a blink of an eye. This month is an important journey in my life. I live, study and work with my comrades-in-arms, and have established a profound friendship with each other. At the same time, I honed my working ability in practice and greatly improved my business ability. Of course, this is inseparable from the help of superiors and everyone's support. Thank you very much!

As a member of the operation department of _ _ branch, I feel very proud. Now I will summarize my study and work in the past six months as follows:

Through learning and understanding, I have a deeper understanding of the corporate culture and business philosophy of Life Life. With the concept of "enhancing the value of life hand in hand" and the management tenet of "honesty, innovation, high efficiency and sharing", Sino Life insists on careful management and steady operation, gives full play to talents and management advantages, and wins a place in the highly competitive life insurance market with the best products and services.

As the saying goes, "It's never too old to learn". In this excellent enterprise, we should be strict with ourselves and strive to improve ourselves, so as to keep up with the development of the company. To strengthen theoretical study, we must first attach importance to it ideologically. Theory comes from practice and is higher than practice, so as to improve one's business knowledge and skills through learning. Strengthening study should be implemented in action. As a new employee, I still lack insurance knowledge and skills. Therefore, I should systematically study my own job at work, understand and master business knowledge, so as to familiarize myself with the work as soon as possible and avoid detours.

My positions in customer service are telephone return visits and security posts. In business study, I humbly ask my colleagues around me, and try to get familiar with the working environment and content in the shortest time by watching, listening, thinking, asking and doing more. During this time, I learned the call center rules, individual insurance security rules, individual insurance security operation procedures, group insurance comprehensive inquiry procedures, new single return visit principles and procedures, return visit speech learning, complaint handling procedures and service standards. And participated in the telephone safety conference training, safety, terms and other examinations organized by the head office for many times, and achieved excellent results. The customer service department achieved excellent results in many exams organized by the head office and was praised by the leaders.

From the start of business to the present, there have been _ _ telephone calls for personal insurance and bancassurance, and the number of calls has been _ _ times, with a return visit success rate of over 90%. Can skillfully and accurately complete the operation of accepting and inputting security documents. While completing the daily work, we can complete the daily reports and monthly reports of the head office and the operation department with good quality and quantity. However, there are also many shortcomings in the work. Sometimes impatience will affect the quality of work, and because of lack of work experience, some working relationships are not easy to handle. In short, there are still many places to learn and improve.

I abide by the company's rules and regulations, do not be late, do not leave early, and take the initiative to ask for leave. Respect leaders, unite colleagues, be sincere to people and have harmonious interpersonal relationships. In learning, I can consciously complete the learning tasks assigned by the leaders and combine the learning organized by departments with individual self-study. On the one hand, you actively participate in the learning activities organized by the department, on the other hand, according to the actual needs of work, you learn by yourself and constantly absorb new knowledge. In terms of work, I can conscientiously do all the work within the scope of responsibilities assigned by the leaders. Take the initiative to complete various tasks.

As we are a newly-opened company with little experience, we need to strengthen communication with our brother companies, find problems and solve them in time, learn from the strengths of other companies and accumulate experience. In some data extraction, sometimes many identical data will appear, which will lead to inaccurate statistical data. I hope it can adjust the system and make the data extraction accurate.

In the future work, I will redouble my efforts to learn all kinds of business knowledge, give full play to my special skills, make more contributions to the company, do my job well and do it better.

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