How to treat deaf-mute delivery?

First of all, I appreciate that these platforms can provide these vulnerable groups with a job to support their families. There is also the hope that it can be more humanized and add some daily language assistants for deaf-mute riders to help them communicate with customers. In addition, their hearts are very fragile. I hope the relevant departments can help them better integrate into society. Poverty alleviation first, sometimes dignity is more important than material things. ?

1、? As a person who sells for a living all the year round, it was also the first time that I received a takeaway from a deaf-mute ... At that time, he called me and I asked if it was a takeaway. He stayed there for a long time, and I could hardly recognize that his voice was tonal and a little stupid. I asked if the takeaway had arrived, and he rang again and again. I just told him you'd wait a moment. I'll be right down. I didn't realize that I was deaf until I got home from take-away. To tell the truth, I haven't suffered much since I was a child, and I can't imagine how difficult it will be for deaf people to run takeout. After all, people are very grumpy when they are hungry, and often come without saying a word ... I admire their willingness to do this job, support themselves by their own labor, and are very willing to support the work of the disabled. I'll reward him later 100 yuan. It would be great if he could feel happy.

Obviously, my life is also very ordinary, but I can't hide the sufferings between people. I hope that special people such as the deaf can live an active and healthy life.

2. I met another one before:

I ordered takeout and looked at my mobile phone. About 20 minutes before the deadline, I suddenly received a text message:? Hungry? Star selection: "Come on, you come ..." My inner activity at that time: "Now the delivery man can't even make a phone call?" When I saw the delivery location where I was hungry, it was 100m away from me. Well, it seemed to be personalized delivery. As a result, I went downstairs to get takeout directly. ...

Then something embarrassing happened. There is no deliveryman downstairs. After a while, a phone call suddenly came, marked hungry, but I hung up as soon as I got through ... huh? Are you so headstrong? Then I received a short message: "Why don't you come back?" Actually, I'm a little unhappy at this time. How can I put it? I feel like I've been played by someone else, especially the text message after I get through. In my opinion, this is like asking a question. After all, what does it mean to hang up the phone and then fill in a short message ... However, out of politeness, I calmly replied, "I came down and thought you had arrived."

Then, I saw him coming from a place "73 meters away from me". As soon as I arrived, he began to deliver me takeout. "Hello, I'm ..." Before I finished, he pointed to his ear and showed me the list. I was embarrassed then. After confirming the list, I smiled at him, bowed and went upstairs ... (After going upstairs, I thought about it ... He sent me a message asking why I didn't return, probably to make sure I could come down and pick up the goods. )

?

? It is much more difficult for deaf people to deliver takeout than normal people. After all, this kind of service industry needs a lot of communication: taking orders, checking orders, reminding people to deliver goods, asking for addresses ... SMS is too easy to be ignored, but it can only be hung up when making a phone call. Just sending a message and hanging up the connection would have made the customer feel uncomfortable without knowing it. In this regard, deaf-mute people even have no chance to explain. ...

? The last thing I want to say is that if you encounter a similar situation in the future, the takeaway order will be delayed. The phone was hung up, or there was no sound after dialing. Don't rush to return the order to the bad review. Because the rider who delivers your takeout may be deaf and dumb. They can't speak, they are deaf and live in a silent world. Too many injustices of fate are borne by them, but these people have not complained or indulged in depravity. But to work and live with dignity by your own hands. I hope that fate will not live up to their strength. I also hope that each of us can be more understanding and tolerant. As a reporter said: He guards our takeout and we help his future.