Why is there no sound in the message I received?

If you receive a nail message but there is no sound, you can follow the following steps to view it:

1. Check whether to turn on the reminder in the phone nail-avatar-settings-new message notification or computer-top left avatar-system settings-notification-message prompt tone.

2. Check whether the system volume of the mobile phone or computer is turned on.

3. If the mobile phone and the computer log in at the same time, the mobile phone can click the nail at the top of the message interface to stop the mobile phone notification.

4. If there is no prompt tone when the mobile phone receives the message on the black screen, it may be that the mobile phone system automatically cleans up the background running software, which makes it impossible to receive the notification and needs to be set to run in the background.

Reason:

The failure to remind the nail message may be because the nail computer version is logged in at the same time, so the notification of mobile phone messages is turned off. Or the mobile version does not have the function of setting new message notification and turning on mobile notification.