What would you say if you gave a gift to a customer?

How do you say to give gifts to customers?

How to say gifts to customers? It is inevitable to give gifts to customers when you first enter the workplace, especially in the sales industry. Gifts are about manners and conversation. Let's follow me to see how to tell customers about gifts. Welcome to study and reference, I hope it will help you.

1 What do you mean by giving a gift to a customer?

1, while expressing gratitude, don't give people discomfort and pressure.

2. Say in a casual tone, "I happened to meet you and brought you one." Or send a bottle of red wine to a male customer. You can say, "A friend of mine brought me two bottles abroad, so I brought you one. How about letting you, a master of red wine, taste this wine?" Or send a suit to the other child. You can say, "I just bought clothes for my baby and brought a suit for your baby. I wonder if he or she likes it."

The more "casual" the gift, the less the psychological pressure of the recipient, the more formal the gift, and the greater the psychological pressure of the recipient. But this does not include regular gifts for holidays, because giving gifts at this time can be understood as a courtesy, and you can write a very decent and warm small card to express your blessings and thanks to each other. Of course, you must never mention the contents of the gift.

Choose the right time to give gifts to customers.

How to send it, this also requires skill. As a master of public relations, or an excellent salesman, one of the necessary qualities is to be able to give gifts. How to send? Ms. Xu, who once worked in a large public relations company for many years and now started her own business, told reporters that the key is to seize the opportunity of giving gifts.

For example, it is impossible to give gifts only during the Chinese New Year holidays, not at all at ordinary times, because there are many people giving gifts during the Chinese New Year holidays, and what you give is likely to be lost in piles of gifts, and the other party will not notice you at all, so it is impossible to have a special impression on you, and the role of giving gifts will be greatly reduced.

Therefore, we should send them during the Chinese New Year and the holidays, and we should also send them at ordinary times. As for the specific practice, Ms. Xu said that if she is familiar with customers, she can ask each other out, have dinner and tea together, and then give gifts to each other in the process. If the other party is busy, it can be sent directly to the office, but the gift must not be exposed. Besides, only take out gifts when you are with him. If there is someone else around him, the gift must not be given.

In order to reduce the embarrassment of the other party, you can also use the courier company to send the gift to the office or the other party's home, but you must remember that under the rough packaging of the courier company, you must make a beautiful package for the gift and write a card.

If gifts are seen by others in the office, it will inevitably lead to gossip from customers. In order to avoid this doubt, customers are likely to reject you. Of course, some holiday gifts are not included, such as moon cakes in the Mid-Autumn Festival, zongzi in the Dragon Boat Festival and fruit baskets in the Spring Festival. These gifts can be shared by customers and colleagues, thus enhancing your popularity in the other office.

How do you say "give gifts to customers"? For customers who meet for the first time, it is also possible to send some fruits or some small desk calendar items, such as sending fruits to customers, talking about health topics when chatting with customers, blurring sales ideas and not talking about cooperation.

The specific rhetoric of fuzzy sales proposition: hometown specialty, friend's shop is newly opened, bring it yourself; Talk about health topics.

For example, "Mr. Wang, I happened to visit a client nearby and passed by." There are some seasonal fruits in the car. I'll give you a taste. " Put down the gift and leave, so as not to delay the customer's time, because there is no appointment with the customer in advance. If the customer is busy, the customer has to take time to socialize.

For ordinary office or purchasing customers, customers want to receive gifts but it is not convenient to receive them. They can give gifts through Taobao route and place orders directly on Taobao. The receiving address is the customer name of the customer company. Query logistics information in time. After receiving the gift, the customer sends a text message: Sister Wang, my friend's fruit shop has just opened. I'll give you a box to try. Have a nice weekend.

The frequency is not urgent, send small gifts twice a month, four times a month, plus the happy weekend SMS blessing nicknamed by customers. The emphasis here is on small gifts, the price is between tens of yuan.