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How to apply for a refund on JD.COM? COM？

Question 1: How to apply for a refund when shopping in JD.COM Shopping Center? Hello, the goods have not been received yet. If you need to apply for a refund, you can click the "Cancel Order" button behind the corresponding order number and submit the refund application according to the page prompts. We will process your refund application for you as soon as possible; If the goods have been received, you can submit a return application within 7 days. You can click to query the return application, click the "Apply" button under the corresponding order number, and submit the return application according to the page prompts; And choose the required refund method when filling out the service form application, and we will process your refund application for you as soon as possible. Please rest assured that the above operations need to open the payment password. If you can't apply for a refund, you can contact the manual customer service to verify the handling.

Tips: You submitted a refund application and a return application after the sale, so you don't need to submit a refund application separately.

Question 2: How does JD.com cancel the refund application? Enter my account in the JD.COM application, and then click the information in the upper right corner.

In Information, click Logistics Information.

Open the logistics information, select the order to cancel and open it.

Click "Cancel" in the lower right corner until the merchant confirms it.

Question 3: How can I apply for a refund on my mobile phone when shopping in JD.COM? The refund will be returned to your Jingdong member account instead of your bank card. JD.COM won't pay you a penny for the transfer refund.

Question 4: How does 4:JD.COM cancel the refund application cancellation step?

1. Log in to JD.COM Mall and select "My Order".

2, here in the order, the drop-down page, in the lower left corner of the page, here in the customer service, select repair and return.

You can see your application for after-sales service here. If the repair or return application is not approved, you need to click to view the repair and return record.

4. Then click here to cancel the service list.

5. Confirm the cancellation of after-sales application.

6. Complete the cancellation of after-sales service application.

Question 5: How does JD.com apply for a refund and log in to your JD.COM Mall account? Select My Orders at the top of the home page.

Select "Apply for Repair/Return" on the far right side of the order.

After selecting the goods to apply for, enter the "Apply for After-sales Service" page.

Please pay attention to JD. "after-sales service rules" of COM:

1. If there are quality problems within 7 days from the date when you actually receive the goods, you can return the goods and exchange them within 8 days to 15 days.

2. It has been more than 15 days since you actually received the goods. In order not to delay your use and shorten the maintenance time of faulty goods, it is recommended that you directly contact the maintenance outlets of local manufacturers for handling when the goods fail. Please log in to the factory in official website or call the factory service hotline to consult the information of the maintenance outlets, and you can go to the outlets for maintenance with the invoice. During the warranty period stipulated by the National Three Guarantees, there are no after-sales service products of brand manufacturers, and JD.COM provides free maintenance services.

3. Under the condition that there is no problem with the goods, JD.COM promises to return the goods in full within 7 days from the date when you actually receive the goods, provided that the goods are not used and will not affect the secondary sales. All the products sold in JD.COM are brand new. In order to protect the interests of consumers, the following situations are regarded as affecting secondary sales:

1) Non-product problems such as refrigerators, televisions, washing machines, air conditioners, water heaters, etc. Do not accept returns, so please place an order carefully;

2) Open the original package of the sealed product;

3) The product has been used for electricity, water and card slot insertion;

4) Diamonds, gold, watches, luxury goods, jewelry and personal accessories are not accepted for return.

Note: Bosch power tools are not included in the national three guarantees. If there is a quality problem, you can directly contact the manufacturer for maintenance.

Casio electronic organ needs to be identified by the manufacturer's test report.

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Select "Return". Fill in: submitted quantity, application evidence, problem description, goods return method (pick up the goods at home, send the goods to the pick-up point, express delivery to JD.COM. COM), refund method (refund to account balance, return to original payment method, refund to bank card), contact name and mobile phone number. Submit the application form.

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Please wait for approval after submitting the application. After the approval, the goods will be returned according to the way you choose. For example, if I choose to pick up the goods at home, usually a courier from JD.COM will pick up the goods the next day. When the goods are returned to the warehouse, the refund will be made according to the refund method you choose.

Question 6: How to return goods in JD.COM? Specific steps? Steps:

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Select "Apply for Repair/Return" on the far right side of the order.

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After selecting the goods to apply for, enter the "Apply for After-sales Service" page.

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Please pay attention to JD. "after-sales service rules" of COM:

1. If there are quality problems within 7 days from the date when you actually receive the goods, you can return the goods and exchange them within 8 days to 15 days.

1) Non-product problems such as refrigerators, televisions, washing machines, air conditioners, water heaters, etc. Do not accept returns, so please place an order carefully;

2) Open the original package of the sealed product;

3) The product has been used for electricity, water and card slot insertion;

4) Diamonds, gold, watches, luxury goods, jewelry and personal accessories are not accepted for return.

Note: Bosch power tools are not included in the national three guarantees. If there is a quality problem, you can directly contact the manufacturer for maintenance.

Casio electronic organ needs to be identified by the manufacturer's test report.

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(Hope to adopt, thank you)

Question 7: How does 7:JD.COM mobile client apply for a refund? Click on my account, then click on all orders, click on the goods you want to return, and then the options will appear below.

Question 8: How to return goods from JD.COM Mall? Is it a self-operated store in JD.COM? Contact customer service to return the goods, and wait for Jingdong Express to pick it up. If it is other businesses, you should also contact customer service and ask him to give you the return address, and then you can send it to him by express delivery.

Question 9: How does JD.com Mall apply for a refund from JD.COM?

If the goods have quality problems, there is no freight charge for returning them in JD.COM. If you don't want a commodity or buy it by mistake, the buyer has to bear the corresponding freight, and the freight will be different according to different commodities. Let's talk about the specific return process.

After logging into JD.COM account, click My Order on the right side of the user name in the upper right corner.