How can customer service improve the conversion rate?

To improve the conversion rate, we must first treat the consulting guests with a warm and friendly attitude and know enough about the products. We can seriously answer customers' purchase questions and reply in time to improve the conversion rate. To put it bluntly, you should be professional and have a high personal accomplishment.

Conversion rate is an index to test customer service efficiency. Take Taobao customer service as an example. The conversion rate is the ratio of the odd number under the transaction to the number of consulting customers. If ten people consult customer service and the order quantity is five, then the conversion rate of this customer service is 50%. For the customer service of commodity services, the conversion rate is the transaction success rate.

How to improve the conversion rate of customer service? First of all, treat customers warmly. When guests come to consult, you should reply to them in time and let them feel your enthusiasm. Seriously answer their doubts about products, and use their own understanding of goods to provide customers with some objective suggestions.

A good customer service should also pay attention to the customer experience, so as to retain old customers, improve the reputation of the store, and use old customers for publicity, which is conducive to improving the conversion rate.

Therefore, in order to improve the conversion rate of customer service, it is best to train customer service to improve their service awareness and service level, which can also bring consumers a good buying experience and improve the customer's return rate.