Summary of government affairs window work

Model essay on summary of government affairs window work

The government affairs window summarizes the model essay, and the busy and substantial work has come to an end. Looking back on the work in this period, we must have achieved a lot. Presumably, we need to write a good work summary. Let's share the summary mode of government affairs window work.

Summary of government affairs window work 1 1. Ideological and political aspects

As a window worker, it is not easy to do a good job in window work and gain social recognition. As a window worker in urban planning, I have never relaxed my study of business knowledge in order to apply it to my work. I have carefully studied the professional knowledge of construction project handling procedures, administrative penalties and urban and rural planning laws and regulations. Because if you don't master business knowledge, it is difficult to adapt to the work of the window.

Second, professional ethics

In the window work, constantly establish professional ethics and service level. I always take "serving as my own responsibility, facilitating the masses, serving the masses and contributing to society" as my professional concept and purpose in working at the window. Love their jobs, actively perform their duties, and be strict with themselves.

Third, work.

At work, make sure everything is in place, so that people who come to work are satisfied. According to the workflow formulated by our bureau, the applicant shall fill in the Notice of Acceptance of Administrative License after completing it; After the audit, you still need to supplement the materials before you can handle it. They should fill in the Notice of Correction of Administrative Examination and Approval Items, and inform the applicant of all the contents that need to be corrected at one time, so that the people who handle affairs can run less errands.

Fourth, the next step

Avoid arrogance and rashness and work hard. At the window, I will take serving the people as my motto, always sound the alarm, be self-respecting, alert and self-motivated, and strive to be a civilized and excellent window worker. Strengthen study, be brave in practice, read widely, pay attention to collecting all kinds of information while learning from books, and absorb all kinds of "nutrition" extensively; At the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, work hard, and strive to do your job better.

Summary of Government Affairs Window Work in 220 ××××× According to the work target requirements of 20 ××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××× According to the requirements of the Notice on Carrying out the Annual Target Performance Appraisal of the Window of the Municipal Administrative Service Center in 20×××× (Cheng Zheng Center [20××× 54]) and the Interim Measures for the Target Performance Appraisal of the Window of the Administrative Service Center of the Municipal People's Government (Cheng Zheng Center [20×××× 34), the score is 100. The relevant information is hereby notified as follows:

I. Standardization construction

In 20×× years, according to the requirements of the government affairs service center of the municipal government, the staff of the bureau window strictly abide by various rules and regulations and work discipline. The wearer takes office with the certificate, and puts the identity bulletin board, office supplies, office equipment and office materials in order. Go out for business or personal reasons, go through the formalities of asking for leave according to the regulations, abide by the rules of computer network operation and the regulations on the use of office equipment, and do not engage in things unrelated to work during working hours; Obey the work arrangement of the center and actively participate in the meetings and activities organized by the center. Publicly handle the legal basis, office telephone number and commitment time limit of administrative examination and approval in the window, make a service guide in a unified format for the general public to consult and inquire, and consciously accept the daily supervision of the masses.

Second, the window service situation

(a) strictly implement the centralized management system of administrative examination and approval of production safety.

Our bureau has 1 window and 1 chief representative in the administrative service center of the municipal government to handle the administrative examination and approval of production safety 14. In March, according to the principle of "the promotion must be promoted", our bureau again issued the Notice on Centralized and Unified Handling of Administrative Examination and Approval Matters in the Window of Municipal Administration Service Center Municipal Administration of Work Safety (Cheng 'an Supervision Letter [20××××] No.52), requiring all district (city) and county administration of work safety and related enterprises to handle all administrative examination and approval at the window of Municipal Administration Service Center Municipal Administration of Work Safety; Each office of the organ shall not accept any administrative examination and approval by itself, and "double acceptance" and "cardiopulmonary bypass" are strictly prohibited.

(two) to handle the administrative examination and approval of production safety according to law.

As of February 24th, 65438 pieces and 1 170 pieces have been accessed to the window of the municipal government service center, 1 158 pieces have been accepted, and 1063 pieces have been completed, of which 22 pieces are to be completed, and the timely completion rate of all matters within the promised time limit is 65433.

(three) timely and accurate entry of relevant information.

The window staff shall handle the window connector in accordance with the relevant provisions of the municipal government service center, carefully examine the application materials in strict accordance with the requirements of relevant laws and regulations, declare the connector registration on the spot if it meets the requirements, enter it into the government service center for management system, and issue a connector notice to the service object. This year, our bureau accepted ` 1 170 application for administrative examination and approval, and all the data can be timely and accurately entered into the acceptance system of the municipal administrative service center or reported in time.

(four) the implementation of the first question responsibility system, one-time notification system and service commitment system.

When the application materials are first examined, the window staff can inform the rectification items at one time if they do not meet the requirements, which is convenient for the masses and improves the quality and efficiency of work; For the situation that can't be solved, the window staff should actively contact the relevant business offices of the bureau in accordance with the principle of being responsible for the first question, and should not pass the buck and do a good job of explanation enthusiastically and meticulously; For those who do not belong to the work scope of this position, patiently and specifically inform them to consult or handle at the corresponding window, and accurately inform the relevant window position or telephone number of relevant departments; When there is a lot of connection work, the window staff can automatically extend their working hours, work overtime to accept applications, worry about the urgency of the masses, think about what the masses think, and realize their service commitments.

(five) to provide warm and smiling services for the masses.

Window staff always pay attention to gfd, maintain a good mental state, and insist on smiling service. Warm reception, patient answers, active guidance and courtesy to the people who call and visit. Since the beginning of this year, the window has received more than 4000 people's consultations (including telephone consultations). Because of the excellent service, I received 36 feedback cards and 2 pennants for serving the masses.

Three. Honesty and self-discipline

Window staff always strictly abide by the relevant provisions of honesty and self-discipline. In the process of examining the connectors, they insist on clean office, fair examination, impartial handling, no favoritism, and resolutely put an end to dishonest behaviors such as "eating, taking, clamping and demanding". People who come to handle affairs, regardless of their identity and personal relationship, can be treated equally, warmly received and handled seriously, always bearing in mind that their words and deeds represent the image of the government. Let the window work "fair and sunny" and realize no complaints all year round.

Fourth, the window system construction

In strict accordance with the relevant requirements of the center, strengthen the construction of its own window and improve the system of leave, work and rest, attendance and reporting. According to the requirements of the center, the dress should use civilized language, and office supplies, computers and work materials should be placed in a unified way. Working hours, dignified sitting posture, no frolicking, strictly abide by the relevant regulations of computer security and network governance of government affairs center. The information of administrative examination and approval items shall be filed and kept intact.

Verb (abbreviation of verb) has outstanding achievements in work.

(a) the department attaches great importance to, supports and actively cooperates with the municipal administrative service center.

First, the bureau leaders attached great importance to the window work and the selection of window staff, held a meeting of the bureau party group, studied and decided to select personnel with strong business ability, high comprehensive quality and familiarity with administrative examination and approval matters as window staff, determined the chief representative of the window, maintained the stability of personnel throughout the year, and successfully completed their own work and temporary work assigned by the center; Second, actively support and cooperate with the window work of the government affairs center, fully guarantee the necessary office conditions of the window, carefully guide the offices responsible for window business, and timely convey the latest work dynamic information to the window staff, so that the front and back offices can work together to serve the masses; Third, the main leaders and relevant leaders of the Bureau insist on going to the window at least 1 time every quarter, care about and guide the window work politically, at work and in life, and communicate with the relevant leaders of the center and the staff in charge of the window in time to ensure the smooth development of the window work.

(two) actively participate in parallel examination and approval work.

In June, in order to implement the spirit of the instructions of Secretary of Spring City and Mayor Hong Lin that the parallel examination and approval work should be broken as soon as possible, according to the requirements of the municipal party committee and municipal government, our bureau actively cooperated and participated in the parallel examination and approval work. Incorporate hazardous chemicals business license (B certificate) into the scope of parallel examination and approval, provide legal basis, formulate examination and approval process, optimize work links, shorten the time limit for handling, and conscientiously do a good job in innovation of examination and approval services.

(3) Actively promote online publicity to improve work efficiency.

The application forms and procedures for handling matters in the municipal administrative service center's municipal safety supervision window are published on the websites of the municipal administrative service center and the municipal safety supervision bureau, which is convenient for applicants to conveniently and quickly understand and download the application materials, procedures, charging standards and time limit for handling administrative examination and approval matters, and improve work efficiency.

(four) conscientiously implement the internal centralized management system of administrative examination and approval.

According to the unified deployment of the municipal party Committee and the municipal government and the spirit of the instruction that "all administrative examination and approval items and handling links of municipal departments should be handled in one office", February 5, 2010.

(5) Optimize the process, reduce links, shorten the time limit and streamline materials.

Since the beginning of this year, in order to facilitate the masses to handle affairs, our bureau has done a lot of work in optimizing work flow, reducing work links and shortening time limit. First, according to the requirements of the Notice on Revising Work Guides issued by the Municipal Affairs Service Center, the original 10 work guide for administrative examination and approval of production safety was studied item by item in March, and the specification was further revised to make it more scientific, reasonable and efficient; Second, we will actively optimize the work procedures and reduce the examination and approval links for the four new administrative examination and approval items this year, such as fireworks and firecrackers business (wholesale) license, preliminary examination of hazardous chemicals safety production license, safety filing of highly toxic chemicals users and preliminary examination of non-coal mine enterprises safety production license; Third, according to the Emergency Notice of the Administrative Service Center of the Municipal People's Government on Further Compressing the Time Limit for Examination and Approval (No.32, Cheng Zheng Center [20×××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××× The preliminary examination of fireworks and firecrackers' safety production license, the completion and acceptance of safety facilities design review of non-coal mine projects and the preliminary examination of dangerous chemicals' safety production license were shortened from 20 working days to 5 working days; Handling of safety license for hazardous chemicals construction projects.

Summary of government affairs window work III. The municipal administrative service center will deepen the disclosure of government information, and further play the important carrier role of the administrative service center and the public resource trading center in the disclosure of government information. The main work is as follows:

First, standardize management and promote opening up.

The administrative examination and approval service platform focuses on the disclosure of licensing matters, licensing basis, licensing process and licensing results. In terms of the disclosure of licensing matters, the examination and approval matters, forms of matters and laws and regulations entering the center are all made public. At present, there are 389 administrative licensing materials, more than 500 application forms and related examples in the city center, which can be directly inquired or downloaded from the Internet. In terms of the disclosure of licensing basis, all laws and regulations involving administrative licensing without confidentiality requirements are published and updated in a timely manner. At present, 529 laws and regulations have been published online. In terms of the openness of the licensing process, the system automatically generates a "query number", and users can use the "query number" to query the real-time status of matters; Meanwhile, the SMS notification function has been launched. The window staff will automatically send a short message to the applicant's mobile phone when they operate the "accept" or "approve" application, so that the applicant can keep abreast of the handling situation at any time. In terms of the disclosure of licensing results, the licensing results such as enterprise qualification examination and approval, water conservancy water intake permit, soil and water conservation plan and land registration will be disclosed in a timely manner through bulletin boards.

The bidding platform focuses on the conditions, procedures and information disclosure of public bidding for construction projects, government procurement, land transactions and property rights transactions. Relevant information in a timely manner in the city public * * * resources trading website.

In addition, according to the relevant work requirements of the municipal government's information disclosure network, the center will arrange a special person to be responsible, and the office will release good information, publish 59 pieces of information throughout the year, and update relevant content in a timely manner.

Second, enrich carriers and promote publicity.

While continuing to make good use of bulletin boards, publicity windows, instructions and other forms to make government affairs public, we should give full play to the characteristics of news media, modern communication (such as mobile phone short messages) and the Internet with wide coverage and fast communication speed.

The first is to use e-government to make it public. Give full play to the platform role of the online service hall and the public * * * resource trading network, and further improve the setting of service guides, online services, policies and regulations, announcements, intermediary services, online Q&A and other columns of public * * * resource trading such as tender announcement, bid winning announcement and trading results. Strengthen the disclosure of licensing matters, licensing basis, licensing process and licensing results.

The second is to use Weibo to make it public. Except for the official Weibo opened by the center itself, all windows of the stationed departments are required to be opened in Weibo, and relevant management measures are formulated and included in the monthly assessment.

The third is to use SMS to make it public. After the transaction is completed, the system will trigger SMS to inform the agent, and the parties can also send SMS to check the transaction status.

Third, strengthen supervision and promote opening up.

Strengthen the supervision and inspection of window units, and urge the stationed departments to establish relevant supporting systems in accordance with the requirements of open government affairs, so as to make the requirements open, the methods open, the processes open, the results open, the supervision methods open and the accountability methods open. At the same time, combined with the construction of electronic supervision system, the administrative examination and approval system will be brought into the supervision line of the same level, and all the licensing matters handled by the window staff will be entered into the intranet examination and approval system of the administrative service center, and the processing time limit and results of all kinds of matters will be supervised online to realize real-time dynamic supervision of the whole process of window handling.

Working ideas for 20xx years

First, expand the content of information disclosure. It is necessary to further refine the disclosure requirements for the examination and approval of the stationed departments. In addition to the usual "seven publicity" requirements, the personnel and time limit of each link of the approval process, the process dynamics of approval, and the approval results that do not involve government secrets or personal privacy should be made public and adjusted in time. Specific links of examination and approval, such as site reconnaissance, acceptance, specific standards of qualification level and management regulations, should also be fully disclosed.

Two, actively promote the disclosure of work according to the application. Comprehensively sort out the matters disclosed according to the application, and strictly follow the procedures of application acceptance, feedback and filing. , and develop guidelines for opening services according to applications.

Third, set up information inquiry points. Set up a special area in the administrative service center to provide information inquiry. The information available for inquiry is not only the examination and approval items that have been stationed, but also all government public information of the government at the same level. It is suggested that the Archives Bureau set up a window in the center and add special computers, touch screens and other equipment.