Can the government service hotline mediate civil disputes

Legal analysis: 12345 belongs to the government service hotline and cannot mediate civil disputes. 12345 refers to the public service platform established by the local municipal people's government, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc.

Legal basis: People's Republic of China (PRC) Government Procurement Law.

Article 14 The parties to government procurement refer to all kinds of subjects who enjoy rights and assume obligations in government procurement activities, including purchasers, suppliers and procurement agencies.

Fifteenth purchasers refer to state organs, institutions and organizations that conduct government procurement according to law.

Article 16 A centralized procurement agency is a procurement agency. The people's governments at or above the level of cities and autonomous prefectures with districts shall set up centralized procurement institutions according to the needs of organizing centralized procurement of government procurement projects at the corresponding level. Centralized procurement institutions are non-profit legal persons, and handle procurement matters according to the entrustment of purchasers.

Seventeenth centralized procurement institutions to carry out government procurement activities, should meet the requirements of the purchase price is lower than the average market price, high procurement efficiency, excellent procurement quality and good service.